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Northern Lights partnership is innovating for the future of carbon transport and storage

With the catastrophic effects of climate change knocking at the world’s door, urgent action is needed. Countries and industries are coming together to create economic models that aim to address today’s challenges while providing more sustainable opportunities for growth.

For years Norway’s government has been especially involved in analyzing and investing in forward-thinking technologies and initiatives, not just to address climate problems now, but to envision new industries for the future.

One such project, a 3-year-old partnership called Northern Lights, is a joint effort of the Norwegian government and energy firms Equinor, Shell and Total, each of which has deep roots working with Microsoft. The partnership is seeking to standardize and scale carbon capture and storage, or CCS, across Europe.

CCS has great potential to reduce carbon output, particularly in industries where cutting emissions is more difficult to achieve, and recently the Norwegian government announced an investment proposal in Northern Lights. On Wednesday, Microsoft signed an agreement to explore how it can join the project as a technology partner.

Together, the group will explore how to integrate Microsoft’s digital expertise and work to find ways to invest in the effective development of the project. Microsoft will also look into the of use Northern Lights’ CO2 transport and storage facility as part of its own portfolio of carbon capture, transportation and storage projects.

“This is a challenge that no one government or corporation can solve alone,” says Lucas Joppa, chief environmental officer for Microsoft. “We all need to do more, and those of us who can move faster should. We’re excited by the potential of new approaches like the Northern Lights project. Together with our partners we can work to scale the transportation and storage of captured carbon to help achieve the business needs of a net zero carbon future.”

A permanent storage solution for CO2

Northern Lights has been developing a business model that chains together technologies developed for the energy industry across decades, using them in new ways to provide for the effective transportation, receipt and permanent storage of CO2 in a reservoir in Norway’s North Sea.

According to Irene Rummelhoff, executive vice president of Equinor, the idea is to facilitate the capture and transport of CO2 from industrial emissions, and store it safely without releasing it into the atmosphere. Upon capture, the carbon is liquified and shipped to a Northern Lights facility near Bergen, where it’s pumped 2,600 meters below the sea floor into the pores of a saline aquifer .

“After 40 to 50 years of offshore drilling, instead of taking something out, we are pushing it back down into the earth,” Rummelhoff says. “This project is proving that we can repurpose oil technology in the area of carbon storage in sub-sea reservoirs.”

The plant can initially process up to 1.5 million tons of liquid CO2 each year, and more than 100 million tons over time. The Northern Lights storage facility has gone from an industrial-scale proof of concept to a mature technology, and recently the Norwegian government announced its proposal to invest 16.8 billion Norwegian Krones (1.55 billion Euros) into realizing the Longship CCS value chain, of which Northern Lights is the transport and storage part.

Adding Microsoft brings a technology partner with a global footprint to complement the energy expertise and resources of the other partners. Microsoft’s role is to explore providing a foundation of technology to innovate on, and to work to find ways to help the group further develop the project.

Bringing an ecosystem of innovation to the challenge

In January 2020, Microsoft made a pledge to become carbon negative by 2030 and to remove from the environment all of the carbon it has emitted directly and through electricity consumption since the company was founded by 2050. But company leaders acknowledged that to achieve those goals, they must bet on technologies that have not yet been developed or that are not yet deployed at scale.

Microsoft’s intent is to work with Northern Lights to create a new business ecosystem around carbon management. The company will explore how a software platform based on open-source principles could help foster the technology and business innovation needed to make CCS a reality at an unprecedented scale.

Microsoft can also implement technology in the storage facility itself, using insights and analytics to unlock innovation and blueprint those solutions for use elsewhere in the world. Microsoft’s vast global partner network can be tapped to offer specialized solutions and expertise to fill in the gaps.

“To achieve a net zero carbon future, companies need to be able to transport and store their captured carbon,” Joppa says. “We hope to enable a large-scale value chain and a transport and storage network where there aren’t yet large-scale carbon storage practices in place.”

Exploring the potential of a new industry

Joppa says that joining the project is a win-win situation that reflects Microsoft’s values while serving the common interests of people and countries worldwide. At this initial stage, Microsoft is evaluating what its investment in the initiative might look like, in terms of contributing resources, people, brainpower, research, technology or a combination of all.

“It will take an extraordinary effort to achieve a net zero carbon future,” he says. “We’re going to have to create technologies that don’t exist today at the scale we need them today. We want to explore how we can connect this carbon chain digitally, and we hope to use the Northern Lights project to help reach our own sustainability goals too. We don’t have all the answers at this point, but that is something that we are agreeing to explore together.”

For the world to avoid the catastrophic impacts of climate change, a huge transformation is required for the business value chain itself.

Top photo: The northern lights over Norway’s Lofoten islands. (Photo by Nutexzles/Getty Images)

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Join EDUCAUSE virtual conference Oct. 27-29 for the latest higher ed tech solutions

Join Microsoft at EDUCAUSE 2020

This year, the EDUCAUSE Annual Conference takes place online on October 27-29, 2020.

In today’s landscape, it is more important than ever for higher education institutions to reimagine the campus experience. Technology has a critical role in driving this transformation. Please join Microsoft for our online sessions at EDUCAUSE to learn how universities are leading the transformation to recover and reimagine education.

Our sessions showcase how higher education leaders have harnessed technology to innovate across the campus experience. With the use of Microsoft technology, leading universities will share how they are adapting to the changing environment to drive innovative student engagement, transform operations, and ensure a secure, connected campus.

Join us for the following sessions at EDUCAUSE:

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Live session

Tuesday, October 27, 12:15 – 1:00 PM EST

Education transformation: From recovery to
reimagine
– presented by Anthony Salcito, Microsoft VP of Education Industry, and featuring University of South Florida

Recent events have dramatically shifted technology’s role in learning, creating a transformation imperative for higher education. Institutions have rapidly transitioned from “Why digital transformation?” to “How much?” and “How quickly?” Join Microsoft Vice President of Education, Anthony Salcito, for a candid exploration of technology’s role in an ever-changing higher education landscape.

[youtube https://www.youtube.com/watch?v=VBGefOJnllc]

Simulive session

Wednesday, October 28, 11:00 – 11:20 AM EST

Security can’t wait: Securing your virtual campus – presented by Micah Linehan, Microsoft Principal Technical Specialist and featuring Kent State University

In the past two years, Kent State has simplified their security architecture and reduced overall IT spend. Learn about Kent State’s sustainable strategy to secure data and protect privacy through modern identity, a modern SIEM, and comprehensive endpoint security to safeguard faculty and student data.

Simulive session

Thursday, October 29, 11:00 – 11:20 AM EST

Reimagine student engagement – presented by Rob Curtin, Director of Americas Higher Education at Microsoft, and featuring Florida State University

Florida State University set out on a student engagement initiative over a year ago, then the pandemic hit. Learn about the Florida State University journey and creation of innovative models to reimagine student engagement and provide a more personalized learning experience in the new world of hybrid education.

For more information, visit our web site Microsoft Higher Education. Learn about campus safety and security, Microsoft Teams, Windows devices for education, and remote learning.

Microsoft Higher EducationMicrosoft Higher Education
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New nanodegree program offers chance to develop machine learning skills

Earlier this year, we empowered over 10,000 students from all over the world to learn the basics of machine learning over the course of four months. We are excited to announce the next stage of skilling with the availability of an advanced machine learning nanodegree on Udacity. Starting today, students can enroll for the Machine Learning Engineer for Microsoft Azure Nanodegree Program.

This new nanodegree program offers students the opportunity to develop deeper technical skills in machine learning (ML). Students will strengthen their skills by building and deploying sophisticated ML models using Azure Machine Learning. They will learn how to train ML models, manage ML pipelines, and tune hyperparameters to improve model performance. Once the model is ready, students will learn how to operationalize the model with the right MLOps practices, including automation, CI/CD, and monitoring.

Students will get hands-on exposure with built-in Azure labs that are designed to help students put theory into practice, all within Udacity’s classroom environment. To round it up, students will have the opportunity to show off their talents by completing a capstone project based on a real-life data science scenario. By the end of this program, students will also be well-prepared to earn the Azure Data Scientist Associate certification

We also want to congratulate the top 300 students of the introductory ML course who are receiving a scholarship for the Nanodegree program. Here are five such scholars sharing their experiences from the introductory course:

“This is an opportunity to master ML in Azure, get coached by industry experts, and build a solid machine learning portfolio for career advancement. I believe that the scholarship opportunity will bring me a step closer to actualizing my dream,” Ijeoma Ndu said.

Like Ijeoma, many of these students are looking to this nanodegree program to either further their careers or make a career switch. Join our scholarship winners in taking the nanodegree program. Sign up today!

Explore Azure courses on Udacity

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How fading eyesight led Kenny Singh to embrace tech and become a champion for accessibility

“There’s a lot of granularity in the way I can ‘read’ a screen. I right-click an image and say, ‘OCR it,’” he explains. “Screen readers struggled in the past, but as AI evolves, things are constantly improving. If I am presenting with PowerPoint, I click a button, and it starts transcribing my words. It does a live translation. I can be German if you like!”

Over the horizon, he hopes OCR technology will open doors to even more inclusion. “OCR could be built into Office apps so that text in images with their format can be easily read, copied and edited by a screen reader. OCR technology could also make screen-sharing accessible to screen readers.” He would also like video conferencing technology, such as Microsoft Teams, to be able to recognize and describe to him the facial expressions and emotions of others.

Singh has just been promoted into a new product manager role with responsibility for the performance of Microsoft cybersecurity and compliance products and services. Working closely with industry, academia, and government, he is helping to create a more secure Australia.

“Microsoft Security is a holistic security platform. We have security deeply ‘baked’ into the platform: identity security, endpoint security – including mobile phones, laptops, operational technology, and Internet of Things devices, data security, and security of your apps. All your machines, whether on-premises or in the cloud, are safe – that’s data and emails. We invest more than $1 billion into cybersecurity on a yearly basis globally.”

READ more stories about diversity and inclusion in our region.

In the coming years, he would like to move into even more senior roles “It really gets me going to generate shareholder value, to give people autonomy, mastery and a strong connection with their work.”

He is also mindful of his leadership style. “I have a very strong personal will that’s balanced with humility, empathy, and a growth mindset.”

Man on a exercise machine in a gym
Singh started weight training four years ago.

He also enjoys a work-life balance built around his extended family. He met his partner, Tina, in 1999. They got married in 2006 and now live in suburban Melbourne. Tina is a business transformation leader at the national postal service, Australia Post. “She is also my chauffeur,” he says with a wicked chuckle. Both have parents and other family members living close-by.

About four years ago, he went through another personal transformation: He lost weight, got into shape and started powerlifting.

“I had lost all the fat I wanted to lose, but I then wanted to gain muscle. I started to enjoy powerlifting a lot and seeing my strength increase. It was the measurable performance that really drew me to it,” he says.

“I absolutely love powerlifting from a tenacity perspective. We have very vibrant and full days at Microsoft. At night, I’m thinking, ‘I don’t wanna do this,’ but I always feel great afterward.”

Singh works hard at making progress: whether he is chalking up a new personal best in his home gym or exceeding a business target in the office. His 10th anniversary with Microsoft is coming up soon, and looking back, his nervous first trip to Seattle feels like a lifetime ago.

He has grown professionally, and the attitudes of others toward issues of accessibility have evolved. There is a lot more support, he says. “Now at every event I attend, there’s thought given to captioning. There’s thought given to how to make content more accessible to everyone.

A closeup of a man lifting weights.
“I absolutely love powerlifting from a tenacity perspective.”

“If someone joins (Microsoft) today and they have special needs at work, we have a Special Accommodation Fund. The cost doesn’t even come out of your manager’s fund. There’s no burden on your immediate chain of command; there’s just a box asking what special assistance is required. It takes the trepidation out if it.”

He very much believes in the idea that everyone benefits when designers design with people with disabilities in mind. He champions digital technology as an “intense enabler” for inclusion and accessibility.

“At a people, process and technology level, Microsoft has made a lot of investments that have moved the dial significantly forward. And we’ll keep on pushing for more accessibility for everyone.”

TOP IMAGE: Kenny Singh lifting weights in his garage gym. All images by Penny Stephens. 

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Play thousands of games from 4 generations of Xbox on Xbox Series X and Xbox Series S

As gamers, we know how important it is to preserve and respect your gaming legacy. We believe your favorite games and franchises, your progression and achievements, your Xbox One gaming accessories and the friendships and communities you create through gaming should all move with you across generations. We also fundamentally believe that not only should you be able to play all of your games from the past without needing to purchase them again, but they should also look, feel and play better on the next generation of Xbox consoles. Preserving and improving the thousands of games you know and love, or have yet to discover, has been a core objective since the beginning of the backward compatibility program in 2015, and with years of learnings and successes – and over 500,000 hours of gameplay testing across four generations of Xbox in the last year alone getting ready for Xbox Series X and Xbox Series S – we couldn’t be more proud of the results you will be able to experience beginning November 10. 

Games play best on Xbox Series X and Series S 

Backward compatible games run natively on the Xbox Series X and S, running with the full power of the CPU, GPU and SSD. No boost mode, no downclocking, the full power of the consoles for each and every backward compatible game. This means that all titles run at the peak performance that they were originally designed for, with significantly higher performance than their original launch platform, resulting in higher and more steady framerates and rendering at their maximum resolution and visual quality. Backward compatible titles also benefit from significant reductions in load times due to the massive leap in performance from our custom NVME SSD at the heart of the Xbox Velocity Architecture

Auto HDR for everyone 

Modern games often implement high dynamic range (HDR) to improve overall visual quality. HDR allows a game to render a much larger range of brightness values and colors. This gives an extra sense of richness and depth to the image when compared to a standard dynamic range (SDR) image. For example, the light from a flashlight looks much brighter and red flowers look much more vibrant. 

However, thousands of Xbox games shipped before HDR was first introduced with Xbox One S, and even for some Xbox One games, developers simply didn’t have the development resources or time to implement HDR. With Xbox Series X and Series S we are introducing a new feature named Auto HDR. Auto HDR automatically adds HDR enhancements to games which only shipped with SDR. Auto HDR enhances the visual quality of an SDR game without changing the original artistic intent of the game. Auto HDR is implemented by the system so developers don’t have to do any work to take advantage of this feature. Also, since Auto HDR is enabled by the console’s hardware, there is absolutely no performance cost to the CPU, GPU or memory and there is no additional latency added ensuring you receive the ultimate gaming experience. 

The below images show how Auto HDR can improve the visual quality without changing the overall look of the game. The HDR images are brighter and more colorful only in the naturally expected areas, while the rest of the image retains its original intent. 

Xbox Series X HDR

Amazing innovations for some of the classics 

By the time the new Xbox consoles launch this November, the team will have spent well over 500,000 hours of gameplay across the entire backward compatibility catalog to ensure your experience is the best possible, no matter which game is your favorite. Beyond the improvements all backward compatible games will see due to increased hardware performance, our team of backward compatibility engineers continue to innovate and push the limits of game preservation and enhancement to make your current game library look and play even better, at no additional cost and with no work from developers while still respecting the artistic intent and vision of the original creators. 

New technology to double framerates 

Xbox Series X and Xbox Series S bring next-gen performance to your favorite games. Higher, steadier framerates make games feel smoother, resulting in more immersive gameplay. Many improvements are the result of the custom designed processor that allows compatible games to play and leverage the increased CPU, GPU and memory from the new consoles. In addition however, the backward compatibility team has developed new methods for effectively doubling the framerate on select titles. While not applicable for many titles due to the game’s original physics or animations, these new techniques the team has developed can push game engines to render more quickly for a buttery smooth experience beyond what the original game might have delivered due to the capabilities of the hardware.  Fallout 4 framerate, shown below, is effectively doubled from 30fps to 60fps on Xbox Series S, delivering a new way to preserve and enjoy this legendary title.   

[youtube https://www.youtube.com/watch?v=6GnvSNA-1DY?version=3&rel=1&fs=1&autohide=2&showsearch=0&showinfo=1&iv_load_policy=1&wmode=transparent&w=640&h=360]

Enhanced visuals you have to see to believe 

On the Xbox One, we were able to provide a curated list of titles that were enhanced for the Xbox One X via the Heutchy method. This allowed titles from Xbox 360 that rendered at 720p and original Xbox games that ran at 360p to play at 4K on Xbox One X, well beyond the capabilities of their original platform. The Heutchy method continues to be used to bring a variety of titles to 1440p on Xbox Series S and 4K on Xbox Series X.   

Xbox Series S BC

Improved texture filtering is also coming to backward compatible titles on both Xbox Series X and Series S. On Xbox One X, a portion of the catalog benefited from increased anisotropic filtering, improving image quality of games. On Xbox Series X and Xbox Series S, 16x anisotropic filtering has been enabled for nearly all backward compatible titles so you can experience the very best visuals the games have to offer.  

Delivering on our promise 

The backward compatibility team has been working hard to make all the games you love and remember available to you on Xbox Series X and Series S. Playing the games will be just as easy and magical as it’s always been. Simply insert your favorite backward compatible Xbox One, Xbox 360 or original Xbox disc into your Xbox Series X, install the game, and you’ll be ready to play. Your digital library will instantly appear and ready for download on the console when you sign in. If you’ve already installed your games to an external drive, you can bring that with you to the Xbox Series X and Xbox Series S. This all happens with no additional cost to you. And, with cloud saves, you’ll jump right back in where you left off.  For those of you still enjoying Xbox 360, cloud saves will soon be free to all Xbox 360 users, making transferring your favorite games to Xbox Series X and Xbox Series S even easier. 

Preserving the games of our past is fundamental to our DNA at Xbox and our continued promise to you. Backward compatibility lets you experience your cherished gaming memories again and in new ways. Your favorite games retain everything the original developer intended, while experiencing enhancements and exciting new features. There’s no need to look back, because your games are ready to move forward with you to the next generation of Xbox. 

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How Microsoft helped combat ransomware ahead of US elections

Today we took action to disrupt a botnet called Trickbot, one of the world’s most infamous botnets and prolific distributors of ransomware.

As the United States government and independent experts have warned, ransomware is one of the largest threats to the upcoming elections. Adversaries can use ransomware to infect a computer system used to maintain voter rolls or report on election-night results, seizing those systems at a prescribed hour optimized to sow chaos and distrust.

We disrupted Trickbot through a court order we obtained as well as technical action we executed in partnership with telecommunications providers around the world. We have now cut off key infrastructure so those operating Trickbot will no longer be able to initiate new infections or activate ransomware already dropped into computer systems.

In addition to protecting election infrastructure from ransomware attacks, today’s action will protect a wide range of organizations including financial services institutions, government agencies, healthcare facilities, businesses and universities from the various malware infections Trickbot enabled.

The Trickbot botnet

Trickbot has infected over a million computing devices around the world since late 2016. While the exact identity of the operators is unknown, research suggests they serve both nation-states and criminal networks for a variety of objectives.

In the course of Microsoft’s investigation into Trickbot, we analyzed approximately 61,000 samples of Trickbot malware. What makes it so dangerous is that it has modular capabilities that constantly evolve, infecting victims for the operators’ purposes through a “malware-as-a-service” model. Its operators could provide their customers access to infected machines and offer them a delivery mechanism for many forms of malware, including ransomware. Beyond infecting end user computers, Trickbot has also infected a number of “Internet of Things” devices, such as routers, which has extended Trickbot’s reach into households and organizations.

In addition to maintaining modular capabilities for a variety of end purposes, the operators have proven adept at changing techniques based on developments in society. Trickbot’s spam and spear phishing campaigns used to distribute malware have included topics such as Black Lives Matter and COVID-19, enticing people to click on malicious documents or links. Based on the data we see through Microsoft Office 365 Advanced Threat Detection, Trickbot has been the most prolific malware operation using COVID-19 themed lures.

Disruption components and new legal strategy

We took today’s action after the United States District Court for the Eastern District of Virginia granted our request for a court order to halt Trickbot’s operations.

During the investigation that underpinned our case, we were able to identify operational details including the infrastructure Trickbot used to communicate with and control victim computers, the way infected computers talk with each other, and Trickbot’s mechanisms to evade detection and attempts to disrupt its operation. As we observed the infected computers connect to and receive instructions from command and control servers, we were able to identify the precise IP addresses of those servers. With this evidence, the court granted approval for Microsoft and our partners to disable the IP addresses, render the content stored on the command and control servers inaccessible, suspend all services to the botnet operators, and block any effort by the Trickbot operators to purchase or lease additional servers.

To execute this action, Microsoft formed an international group of industry and telecommunications providers. Our Digital Crimes Unit (DCU) led investigation efforts including detection, analysis, telemetry, and reverse engineering, with additional data and insights to strengthen our legal case from a global network of partners including FS-ISACESETLumen’s Black Lotus LabsNTT and Symantec, a division of Broadcom, in addition to our Microsoft Defender team. Further action to remediate victims will be supported by internet service providers (ISPs) and computer emergency readiness teams (CERTs) around the world.

This action also represents a new legal approach that our DCU is using for the first time. Our case includes copyright claims against Trickbot’s malicious use of our software code. This approach is an important development in our efforts to stop the spread of malware, allowing us to take civil action to protect customers in the large number of countries around the world that have these laws in place.

We fully anticipate Trickbot’s operators will make efforts to revive their operations, and we will work with our partners to monitor their activities and take additional legal and technical steps to stop them.

Impact to additional sectors

In addition to its threat to elections, Trickbot is known for using malware to reach online banking websites and steal funds from people and financial institutions. Financial institutions ranging from global banks and payments processors to regional credit unions have been targeted by Trickbot. For this reason, the Financial Services Information Sharing and Analysis Center (FS-ISAC) has been a critical partner and a co-plaintiff in our legal action.

When someone using a Trickbot-infected computer attempts to log onto a financial institutions website, Trickbot executes a series of activities to secretly hijack the user’s web browser, capture the person’s online financial login credentials and other personal information, and send that information to the criminal operators. People are unaware of Trickbot’s activity as the operators have designed it to hide itself. After Trickbot captures login credentials and personal information, operators use that information to access people’s bank accounts. People experience a normal login process and are typically unaware of the underlying surveillance and theft.

Trickbot is also known to deliver the Ryuk crypto-ransomware that has been used in attacks against a wide range of public and private institutions. Ransomware can have devastating effects. Most recently, it crippled the IT network of a German hospital resulting in the death of a woman seeking emergency treatment. Ryuk is a sophisticated crypto-ransomware because it identifies and encrypts network files and disables Windows System Restore to prevent people from being able to recover from the attack without external backups. Ryuk has been attacking organizations, including municipal governments, state courts, hospitals, nursing homes, enterprises and large universities. For example, Ryuk has been attributed to attacks targeting a contractor for the Department of Defense, the North Carolina city of Durham, an IT provider for 110 nursing homes, and a number of hospitals during the COVID-19 pandemic.

Election security and guarding against malware

As we shared last month in the Microsoft Digital Defense Report, ransomware is on the rise. For organizations involved in the elections wanting protection from ransomware and other threats, we offer the threat notification service AccountGuard at no cost which now protects more than two million email accounts around the world. We’ve completed more than 1,500 AccountGuard nation-state attack notifications to AccountGuard enrollees to date. We also offer Microsoft 365 for Campaigns, an easy-to-set-up version of Microsoft 365 that comes with intelligent and secure default settings at an affordable price. Finally, Election Security Advisors provide proactive resiliency services and reactive incident response for campaigns and election officials, also at an affordable price.

Our Digital Crimes Unit will also continue to engage in operations to protect organizations involved in the democratic process and our entire customer base. Since 2010, Microsoft, through the Digital Crimes Unit, has collaborated with law enforcement and other partners on 23 malware and nation-state domain disruptions, resulting in over 500 million devices rescued from cybercriminals. With this civil action, we have leveraged a new legal strategy that allows us to enforce copyright law to prevent Microsoft infrastructure, in this case our software code, from being used to commit crime. As copyright law is more common than computer crime law, this new approach helps us pursue bad actors in more jurisdictions around the world.

To make sure your computer is free of malware, visit support.microsoft.com/botnets.

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Autonomous systems 101: Optimizing manufacturing processes with AI

This is one part of a four-part introductory series about autonomous systems. To learn more, read the rest of the series and the free e-book linked at the bottom of this post. 

In manufacturing, the name of the game is optimization. With many complex processes working together to build a product or solve a logistical issue, cutting even a little waste can turn into big savings over days, weeks and months.

A major revolution in manufacturing optimization was automation, in which machines carried out the process of building products without as much human intervention. As the manufacturing sector grows, businesses look for more ways to make building products easier and more cost-effective.

That’s where autonomous systems come in. By adding AI to machines, processes or lines, manufacturers have a new weapon in their fight for optimization and efficiency. Engineers are using these new tools that can adjust to their environments and adapt in real time to better meet operational objectives. This stands to disrupt not only how we think about industrial processes, but how humans and machines can work together for maximum impact.

Autonomy, control systems and advancements in AI

Manufacturers know that there are limits to automation—namely, that it’s limited in flexibility and requires high levels of precision and unchanging operating conditions. Think about a modern car assembly line: As a car moves down the line, everything must be just right: location, angle, position. If something is even slightly off, the machines responsible for any aspect of that car can, and probably will, miss their mark (or signal for a human to intervene).

The next step in the evolution of these automated systems is “autonomous” systems. Instead of the automation of a predetermined set of steps, autonomous systems use AI to learn from their environments and engage them dynamically. These machines adopt strategies, rather than rote recipes for action, and then execute them in response to their environment.

The Microsoft approach to autonomous systems

Intelligent, autonomous machines can learn to account for challenges like resource scarcity, managing fail-safe conditions and adaptive object manipulation. To accelerate this learning, Microsoft has pioneered a method that allows control and process experts to teach the AI agent using their own expertise. This allows the AI agent to learn similarly to how a human would: a little at a time, based on a lesson plan from an expert. This includes getting feedback and using that feedback to improve. This AI training methodology allows the most expert engineers to impart their wisdom to the AI agent without needing a data science background, to get the AI agent trained quickly.

The AI agent can then be deployed to assist or advise humans or even work autonomously to optimize a system or process to significantly reduce waste, cost and time.

Read more about autonomous systems:

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How Microsoft is embracing a flexible workplace

Over the past few months, we have learned so much about productivity, flexibility, resilience and compassion. We have been working in ways we never thought possible, including managing necessary safety precautions, learning to connect with small or large teams while presenting to a screen, taking care of family and friends while being in the next room on calls, adjusting hours to address new demands and so much more. And I am deeply empathetic that this is on top of navigating the emotional toll of all that we are witnessing and experiencing.

At the same time, the pandemic has raised questions about what our employees can expect in the future, so we provided some guidance this week to employees on our thinking about work flexibility. Moving forward, it is our goal to offer as much flexibility as possible to support individual workstyles, while balancing business needs and ensuring we live our culture.

Flexibility can mean different things to each of us, and we recognize there is no one-size-fits-all solution given the variety of roles, work requirements and business needs we have at Microsoft. To address this, we have provided guidance to employees to make informed decisions around scenarios that could include changes to their work site, work location, and/or work hours once offices are open without any COVID-19 restrictions. Our step-by-step guidance includes considerations like office space, salary and benefits, local law, personal taxes, expenses and more.

Our guidance includes:

  • Work site (the physical space where you work, e.g. office, center, home, mobile): We recognize that some employees are required to be onsite and some roles and businesses are better suited for working away from the worksite than others. However, for most roles, we view working from home part of the time (less than 50%) as now standard – assuming manager and team alignment.
  • Work hours (the hours and days when employees work, e.g. workday start and end times, full- or part-time): Work schedule flexibility is now considered standard for most roles. While part-time continues to be subject to manager approval, our guidance is meant to facilitate an open conversation between a manager and employee regarding considerations.
  • Work location (the geographic location where you work, e.g. city and country): Similarly the guidance is there for managers and employees to discuss and address considerations such as role requirements, personal tax, salary, expenses, etc.

Our guidance is to help employees plan ahead for the future. For now, returning to many of our offices around the world is still optional for employees, except for essential onsite roles. While we’ve shared that we will challenge long-held assumptions and seek to be on the forefront of what is possible leveraging technology, we have also communicated that we are not committing to having every employee work from anywhere, as we believe there is value in employees being together in the workplace.

We will continue to evolve our approach to flexibility over time as we learn more.

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How Microsoft’s app store promotes choice, fairness and innovation

For software developers, app stores have become a critical gateway to some of the world’s most popular digital platforms. We and others have raised questions and, at times, expressed concerns about app stores on other digital platforms. However, we recognize that we should practice what we preach. So, today, we are adopting 10 principles – building on the ideas and work of the Coalition for App Fairness (CAF) – to promote choice, ensure fairness and promote innovation on Windows 10, our most popular platform, and our own Microsoft Store on Windows 10:

  1. Developers will have the freedom to choose whether to distribute their apps for Windows through our app store. We will not block competing app stores on Windows.
  2. We will not block an app from Windows based on a developer’s business model or how it delivers content and services, including whether content is installed on a device or streamed from the cloud.
  3. We will not block an app from Windows based on a developer’s choice of which payment system to use for processing purchases made in its app.
  4. We will give developers timely access to information about the interoperability interfaces we use on Windows, as set forth in our Interoperability Principles.
  5. Every developer will have access to our app store as long as it meets objective standards and requirements, including those for security, privacy, quality, content and digital safety.
  6. Our app store will charge reasonable fees that reflect the competition we face from other app stores on Windows and will not force a developer to sell within its app anything it doesn’t want to sell.
  7. Our app store will not prevent developers from communicating directly with their users through their apps for legitimate business purposes.
  8. Our app store will hold our own apps to the same standards to which it holds competing apps.
  9. Microsoft will not use any non-public information or data from its app store about a developer’s app to compete with it.
  10. Our app store will be transparent about its rules and policies and opportunities for promotion and marketing, apply these consistently and objectively, provide notice of changes and make available a fair process to resolve disputes.

We will review these principles from time to time to determine whether we should add to or change them to reflect feedback as well as technology, business or regulatory developments.

How these principles will work.

Windows 10 is an open platform. Unlike some other popular digital platforms, developers are free to choose how they distribute their apps. The Microsoft Store is one way. We believe that it provides significant benefits to consumers and to developers by ensuring that the available apps meet strong privacy, security and safety standards, while making them easier to find and providing additional tools and services so developers can focus on development.

But there are other popular and competitive alternatives on Windows 10. Third-party app stores, such as those from Steam and Epic, are available for Windows and offer developers different pricing (or revenue share) options, standards, requirements and features. And developers can also easily choose to distribute their apps on their own terms directly over the internet without restrictions. The first four principles are designed to preserve this freedom of choice, and the robust competition and innovation that it enables on Windows 10.

For developers who do choose to use the Microsoft Store, we want to make sure they know that they will be held to the same objective standards as others, will face reasonable, competitive fees that reflect the value they receive, and can be confident we will not use the Microsoft Store to tilt the playing field to our advantage. The remaining principles are aimed at providing that assurance. For example, as an app developer, we have been frustrated at times by other app stores that require us to sell services in our apps even when our users don’t expect or want them and we cannot do so profitably. So, principle No. 6 provides developers who choose to use the Microsoft Store with the flexibility to decide what to sell in their apps. Over the next several months, we will do the work needed to close any gaps between the current rules and policies in our Microsoft Store and the aspirations set out in these principles.

We also operate a store on the Xbox console. It’s reasonable to ask why we are not also applying these principles to that Xbox store today. Game consoles are specialized devices optimized for a particular use. Though well-loved by their fans, they are vastly outnumbered in the marketplace by PCs and phones. And the business model for game consoles is very different to the ecosystem around PCs or phones. Console makers such as Microsoft invest significantly in developing dedicated console hardware but sell them below cost or at very low margins to create a market that game developers and publishers can benefit from. Given these fundamental differences in the significance of the platform and the business model, we have more work to do to establish the right set of principles for game consoles.

What’s next?

We think it is important to have a public discussion about how to fairly balance the interests of software developers and platform owners and the best path forward for app stores on our most popular platforms. Apps play an important role in the daily lives of billions of consumers and help to enable the modern digital economy for millions of businesses. But the innovation that drives the app economy also needs healthy and vibrant digital platforms. We know that regulators and policymakers are reviewing these issues and considering legal reforms to promote competition and innovation in digital markets. We think the CAF principles, and our implementation of them, can serve as productive examples. Applying these principles to the Microsoft Store on Windows 10 is a first step and we look forward to feedback from developers and the broader community.

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It’s National Disability Employment Awareness Month: Meet people making a difference

This October marks 75 years of National Disability Employment Awareness Month in the U.S. – with increasing access and opportunity as this year’s theme.

In today’s workplace, it has never been more important to include everyone, and accessibility is the vehicle to inclusion. It is a responsibility and an opportunity. Microsoft is passionate about creating products that help people with disabilities unlock their full potential at work, school and in daily life. Designing with and for people with disabilities leads to innovation for everyone. As Microsoft chief accessibility officer Jenny Lay-Flurrie says, “A diverse and talented workforce brings new perspectives that help advance our ability to delight all of our customers.”

This month, Microsoft celebrates those talented and diverse teams, and shares some of their stories.

Angela Mills uses the Seeing AI app to confirm the location of a meeting room.Angela Mills uses the Seeing AI app to confirm the location of a meeting room.

Angela Mills, Director of Program Management, Game Developer Experiences

Angela leads a team on the PlayFab game developer platform. Her colleagues knew she used a screen reader, but it was only 20 years after joining Microsoft that she began to tell people about her visual disability. In 2018, Microsoft released Seeing AI, a mobile app that describes nearby people, text and objects for users with low vision. It meant she could find meeting rooms and choose her lunch without help. She says, “Every person with a disability has honed skills to work around the limitations that their disability brings. I cannot imagine having been more successful in my career if I didn’t have the disability.”

[Subscribe to Microsoft On the Issues for more on the topics that matter most.]

Anne Taylor, Director of Supportability, Accessibility

At 7, Anne told her family in Thailand she wanted to live and work in the United States. A scholarship helped further her dream, and she eventually joined Microsoft as an agent of change. Anne, who is blind, works with engineering teams to ensure products are designed with disabilities in mind. She says, “I want to encourage, inspire and motivate teams to think outside the box and innovate with accessibility design as an essential component to any product or service.”

A quote from Craig Cincotta

Craig Cincotta, Senior Director, Communications

In 2013, while director of communications for Xbox, Craig took two months’ leave to treat debilitating panic attacks with cognitive behavioral therapy, meditation and medication. He opened up to his manager about having obsessive-compulsive disorder and generalized anxiety, and the move allowed him to be his authentic self. He says, “Any time you have a more inclusive environment, you’re able to see fresher ideas, broaden your perspective and get the best version of people.”

Dona Sarkar, Principal Cloud Advocate

Dona had already been at Microsoft for a decade when she was diagnosed with dyslexia, which means she can find it challenging to read charts, graphs and metrics reports at work. But she kept the diagnosis to herself and managed, until she heard about a dyslexic boy who improved his reading with Microsoft Learning Tools. In 2018, she started to talk about her disability and encourage other leaders to do the same “to make a far safer space for employees to open up about their disabilities.”

[Read more: Understanding accessibility through ABCs]

Heather Dowdy, Senior Program Manager, AI & Accessibility

Heather was just six months old when she started learning sign language – to communicate with her parents who had both lost their hearing as toddlers. “My life has given me a special lens for people marginalized by the intersection of race, gender, class and disability,” she says. She trained as an electrical engineer and joined Microsoft in 2016 to develop strategies and drive change to make the internet accessible for everyone.

A quote and picture of Jenny Lay-Flurrie

Jenny Lay-Flurrie, Chief Accessibility Officer

Measles and ear infections in childhood left Jenny with hearing loss, something she tried to hide until her 30s, before she slowly began to accept and celebrate her disability. But then came an embolism, which has left her with long-term damage to her leg and needing canes to walk. “It happened in the space of 90 minutes. The learning was immense,” she says. “There are things we need to do better. This experience has been a good reminder of why we need people with disabilities to be in the process of product design.”

Jessica Rafuse, Director of Strategic Partnerships and Policy, Accessibility

An employment attorney, Jessica joined Microsoft in 2016: “I really wanted to be a part of what they were doing for people with disabilities.” Her role involves going out into the community and asking experts for their perspectives. “I love that idea that the things I do day in, day out can help someone get a job someday.”

[Read more: ‘We are at a crossroads’ – How Microsoft’s Accessibility team is making an impact that will be felt for generations]

A picture and quote from Joey ChemisJoey Chemis, Data and Applied Scientist

Joey came to work at Microsoft through the company’s Autism Hiring Program that started in 2015. Unemployment rates for those with autism are estimated at 70% to 90%. Joey had advanced skills in math but was finding it difficult to get interviews. The hiring process allows people with autism to “show their true colors and abilities,” he says.

Swetha Machanavajhala, Founder, Hearing AI

Swetha was born with profound hearing loss, so her role, using data and machine learning to enable people who are deaf or hard of hearing to better understand the world around them, is a personal mission. Inspired when her carbon monoxide alarm rang for two weeks without her noticing, Swetha founded the Hearing AI research project. This interface aims to visualize the surroundings of people with hearing loss, translating sounds such as alarms and volume changes into visual cues and written materials into speech in real time.

For more on Accessibility, visit On the Issues: Accessibility. And follow @MSFTIssues on Twitter.