It has been three years since SAP Sapphire last occurred in person, and I was thrilled to meet with our customers and partners again this week. As SAP Sapphire comes to a close, I am taking a moment to reflect on how the world has changed since the pandemic. Many organizations were not prepared for the impact such a change would have on their business, and they were forced to adjust in real-time—realizing that the digital transformation conversations of the past now needed to be put into action and accelerated.
Fast forward to SAP Sapphire 2022 and a new world, where in-person and hybrid experiences came together in Orlando, Florida and virtually across the globe. Microsoft and SAP are celebrating the one-year anniversary of RISE with SAP on the Microsoft Cloud, which helps organizations of all sizes modernize their SAP solutions in the cloud. We have made great progress on the various aspects of our product innovation, delivering new service offerings, frameworks, and tools, that have helped our customers and partners simplify and further accelerate their SAP modernization journey. We have summarized the most recent product announcements here: SAP on Azure Product Announcements Summary—SAP Sapphire 2022.
SAP Sapphire 2022 gave us an opportunity to reconnect with customers and partners—celebrating our joint success, discussing new business priorities, and identifying areas where Microsoft can further help accelerate their growth. We were honored to see many customers and colleagues at Microsoft on stage to share their experiences and best practices. It is most rewarding and humbling to see the level of trust that SAP, our customers, and partners place on our technology platform and to see its impact across various industries and customer scenarios. Below are several session highlights in case you missed them.
The National Basketball Association (NBA) wanted to eliminate limitations of its on-premises data centers and moved its SAP applications and other IT resources to the cloud. The NBA’s Puneet Toteja, AVP, Business Systems Lead, discussed how using RISE with SAP with the AI, data warehouse, and personalization capabilities of Microsoft Azure has enabled the NBA to merge business, game, and fan data to deliver enhanced fan experiences. Learn more about the NBA’s journey with Microsoft and SAP.
David Durdan, Senior Director, Global Enterprise Architecture for Walgreens Company shares how the pharmacy chain embarked on a retail and finance transformation to deliver benefits to both customers and employees, using the SAP S/4HANA Retail solution and other SAP solutions hosted on Microsoft Azure. Learn more about Walgreens’ journey with Microsoft and SAP.
Microsoft’s Dhaval Desai, Principal Lead, SAP Supply Chain Engineering shared how Microsoft embraced RISE with SAP on Microsoft Cloud to transform its supply chain to a collaborative, digitally connected network that helps it sense and respond to demand changes quickly. Results from this joint Microsoft and SAP initiative include reduced latency in information sharing, improved forecast accuracy, and increased supply chain visibility, including visibility of supplier commitments.
Exelon-owned Electric Power Company, PEPCO, provides electricity and gas to two million customers. In this session featuring Exelon’s Manager of Customer Projects and System Support Walter Stefy and Accenture Managing Director Muthu Maran, discover how they designed and executed a journey to cloud transformation and upgraded to SAP S/4HANA on Microsoft Azure in just eighteen months using Accenture’s Smart field approach.
Microsoft’s Dhaval Desai, Principal Lead, SAP Supply Chain Engineering joined a panel of industry leaders from Blue Diamond Growers, Varidesk and SAP to share how their organizations have addressed diverse supply chain resiliency issues with SAP solutions, including the SAP Integrated Business Planning for Supply Chain solution.
Merck and Co.’s Ann Wallach, Director of SAP Delivery will share how this global pharmaceutical company modernized and automated its vaccine ordering process, which was previously handled through fax and phone and required manual entry of sales orders. Merck was able to modernize by leveraging the scalability of SAP Commerce Cloud on Microsoft Azure to improve the customer experience and payment-card industry compliance.
Learn more
I hope you’ve enjoyed SAP Sapphire in-person or virtually as much as we did. To learn more, check out the SAP on Azure Product Announcements Summary. My team and I look forward to continuing our discussion and meeting many of you around the world as we hit the road with SAP visiting eight cities in the remaining 2022!
Srinivas Prasad Sugasani: It’s such fun to connect with you on Asian and Pacific Islander Heritage Month. As Asians and Pacific Islanders, I feel that we have so much to celebrate. At the same time, as we think about some of the events and realities that we have navigated recently, I’m curious from your perspective, Jane, what do you feel is different about this past year?
Jane Hesmondhalgh: We’ve continued on our journey of working to create an inclusive culture at Microsoft. And there is still a gap between our aspired culture and everyone’s lived experiences today. For some, that gap may be small; for others it may be larger. But the fact that at Microsoft we have this value system we’re aspiring to is, I think, very much aligned to the Asian and Pacific Islander communities.
We’re consistently working toward respect, accountability and high integrity at Microsoft. I would say that our continued work to make progress is not so much different this year, but that we’re focusing even more effort on it.
Unfortunately, this past year we have seen the continued trend of acts of hate toward Asians globally. But the fact that Microsoft is strongly supporting the community in the face of those is super critical for the community. And that much-needed support is not a one-time event where we say something and then we’re on to the next thing. It’s the ongoing recognition that acts against violence, injustice and inequities across the world are unacceptable.
SPS: That’s right. We’ve also been focused on community education in the wake of this alarming rise in acts of hate and violence — how the community can leverage safety practices, and how can we work with the local government communities to increase safety.
JH: Our Inclusion Council has also been really engaged in these discussions. Other examples of sustained commitment to the community include the events we’ve done to engage with external experts in ongoing learning such as Microsoft Include, and of course the support of our Asians at Microsoft Employee Resources Group (ERG). I have heard from the community specifically that one of the most powerful things they’ve attended this year are our community calls, where people have had the opportunity to talk through how they’re feeling with others who may have experienced similar things.
SPS: Based on what we heard from our community, we’ve also been increasingly focused on how we strengthen and support the advancement of the ERG and its members at the company. I am really proud of how we’ve been working with outside experts on leadership development across the company, all the way from entry-level employees to the most senior in the company. This is the kind of year-round investment that is directly benefiting the community.
JH: I’m so passionate about this piece — the leadership education for Asians and Pacific Islanders. When I started as the sponsor for the Asians ERG, that was the No. 1 feedback, that the community wanted unique and tailored leadership education.
As we know, there are 4.7 billion people in this broad community across the world. Asians and Pacific Islanders make up 60% of the world population. That really strikes me. Because within that, there are so many different perspectives. So, a question for you is, how do we ensure that different types of conversations and perspectives from the entire community are brought in?
SPS: As you said — 60% of the global population! And we are trying to represent diversity within the community at that scale. It’s actually one of our strategic pillars in our ERG — including all community members. I think we’re doing a really good job with that. The leadership team has ensured that we include many voices, and as a result of that diversity of thought, we’ve seen new steps and actions being taken. For example, we had an Asians ERG art exhibition. We had a day of remembrance where people could talk about their practices, cultures, ancestors. We had a stand-up comedy event. And we’ve focused specifically on women inventors. Those are just a few examples.
So, focusing on the many dimensions of identity within our global community ensures that we can all share our experiences and learn from each other.
JH: This leads me to reflect on the word “community” and what does that mean? With a global team located all over the world, how do we bring everybody together in a sense of community? At Microsoft the community is a combination of people, cultures and beliefs. So, I think that community piece is our connection to the history across the Asia Pacific region. Within this vast land mass, we can appreciate and understand the differences and uniqueness of the people in the sub-communities and societies. We talked earlier about Microsoft’s culture and values. I think one thing that helps us is that Asian values around integrity and respect are very similar to the company’s. And then of course we go beyond respect to actually celebrating our cultures. Each of our ERG chapters and groups, each culture, is a contribution that is valuable to the world.
And these values are actually critical for the work ahead, right? This year, next year and beyond, we want to tackle the biggest problems that divide us as a society. And we’ve got that microcosm of society within our Asian and Pacific Islander community. We can play a huge role in landing the mindset of interconnectivity and learning both within and outside the company. Each person must be committed to driving positive change, be more intentionally inclusive in the workplace and build our empathy. With this, we can build momentum to meet the challenges of the world.
SPS: Well said Jane. As you’re speaking, I’m thinking about my own personal journey as well. Part of my life I lived on a farm in a small village. I experienced a community there where everybody looked like me, spoke like me with a very similar kind of language. When I lived in various cities, that was the first time I’d experienced people looking like me but speaking different dialects.
And then when I started working on a multinational level, I encountered people who had such a range of cultural differences from me. What I’ve learned is whether it is living in a village, in a small community or at the global level, human values remain the same. I’ve realized more recently that as things become more complex, more turbulent, and we do not know what future will hold, the constant is the values that we all stand for. And that is true across the Asian and Pacific Islander communities, and all across Microsoft and our nine ERGs and many dimensions of identities.
JH: You know, I never thought about it in this way but because you shared a little bit about your own background, I’ll share something about when we moved from the U.S. back to the U.K. In his new school, my son felt left out, and suddenly struggled with questions around “I am British, but do they think I am American or Chinese?” He didn’t feel that sense of belonging, and all these new questions of identity came up which he held to himself. Things did get better, but it reminds me that it’s all of our responsibility to help each other understand that while people are different, everybody has something to offer. People need to feel like they’re valued and that they can contribute without being judged.
SPS: It is so true. Thank you for sharing that. Are there any misperceptions about the Asian and Pacific Islander community that you would like to address?
JH: I’ve heard people say things like, gosh Asians are good at math and science, and they have an easier entry to STEM fields and occupations. I don’t know that I would ever categorize it as easier or not easier. There are many Asians who are not good at math and science, right? It’s a generalization, and there are a lot of these.
Another misconception is that because the Asian population is large, there are a lot of Asian leaders. But actually, the statistics have shown that we’re the least likely of all racial groups to become managers and executives. We need more role models and pathways to that senior level, which is where those development efforts we spoke about earlier come in. And of course, some other misconceptions came up during the pandemic around Chinese people.
So again, what combats these types of misconceptions and harmful stereotypes is learning and building our understanding and empathy for one another.
SPS: I absolutely agree. We will continue this work with the Microsoft communities and our leadership. I look forward to the impact we will make in the coming year. Thank you so much, Jane, for the chance to have this conversation. I look forward to our celebrations and recognition this month!
Every day, we must do our part to protect our planet from the impacts of climate change, and technology has an important role to play.
This Earth Day, like every Earth Day, I am taking the time to reflect on what we all need to do to protect and sustain Earth’s natural systems. What is unique this year is that I am doing it in person with my team for the first time in a long time.
Collaboration is an essential part of solving our climate crisis: sharing data, creating space for the connections that lead to innovations, and rallying around a common mission and goal. At Microsoft, it is something we are keenly focused on with our employees, our customers, and our partners.
Today, my team is together, and we will take a breath of fresh air, and continue the hard work needed to fulfill our commitments of being carbon negative, water positive and zero waste by 2030 all while protecting more land than we use and building a Planetary Computer.
We strive to make classroom tools accessible to every student, helping them feel supported regardless of any challenges they may face. With the latest updates to Microsoft Teams, we continue our work to empower students with solutions designed for their diverse needs and situations. We’ve highlighted our favorite updates below:
Ukrainian language support for auto-detect in Reading Progress
As educators welcome students who have fled Ukraine, finding ways to ensure their inclusion and continued learning is essential. We are proud to announce that we have globally rolled out auto-detect speech detection for the Ukrainian language in Reading Progress. This brings our total number of supported languages and locales to 105.
Reading Progress, a free tool that supports educators in building students’ reading fluency, allows you to translate passages into any supported language right in Microsoft Word. You can use the auto-detect feature in Reading Progress to mark the student’s reading accuracy and fluency in any of our 105 supported languages, allowing them to continue developing fluency in their native language while also providing some context to help them engage in content learning with their classmates in a novel language.
This means that with auto-detect in Ukrainian, educators who do not speak Ukrainian can still get a sense of a student’s reading level and adapt to support individual student growth. In addition, Reading Progress recordings allow educators to check students’ progress more regularly while freeing up time for relationship building and providing the differentiated support that students in crisis need.
Immersive Reader and Microsoft Translator also support for learning in the Ukrainian language and are available in tools across Microsoft 365, helping educators to differentiate and providing an entry point for displaced Ukrainian students no matter the reading level. With Immersive Reader, we support Ukrainian read aloud, as well as Ukrainian translation between 100+ languages.
Read Aloud support for Somali and Zulu in Immersive Reader
We are excited to announce that Read Aloud for the much-requested languages of Somali and Zulu is now rolled out globally in Immersive Reader.
Microsoft processes 24 trillion signals every 24 hours, and we have blocked billions of attacks in the last year alone. Microsoft Security tracks more than 35 unique ransomware families and 250 unique threat actors across observed nation-state, ransomware, and criminal activities.
That depth of signal intelligence gathered from various domains—identity, email, data, and cloud—provides us with insight into the gig economy that attackers have created with tools designed to lower the barrier for entry for other attackers, who in turn continue to pay dividends and fund operations through the sale and associated “cut” from their tool’s success.
The cybercriminal economy is a continuously evolving connected ecosystem of many players with different techniques, goals, and skillsets. In the same way our traditional economy has shifted toward gig workers for efficiency, criminals are learning that there’s less work and less risk involved by renting or selling their tools for a portion of the profits than performing the attacks themselves. This industrialization of the cybercrime economy has made it easier for attackers to use ready-made penetration testing and other tools to perform their attacks.
Within this category of threats, Microsoft has been tracking the trend in the ransomware-as-a-service (RaaS) gig economy, called human-operated ransomware, which remains one of the most impactful threats to organizations. We coined the industry term “human-operated ransomware” to clarify that these threats are driven by humans who make decisions at every stage of their attacks based on what they find in their target’s network.
Unlike the broad targeting and opportunistic approach of earlier ransomware infections, attackers behind these human-operated campaigns vary their attack patterns depending on their discoveries—for example, a security product that isn‘t configured to prevent tampering or a service that’s running as a highly privileged account like a domain admin. Attackers can use those weaknesses to elevate their privileges to steal even more valuable data, leading to a bigger payout for them—with no guarantee they’ll leave their target environment once they’ve been paid. Attackers are also often more determined to stay on a network once they gain access and sometimes repeatedly monetize that access with additional attacks using different malware or ransomware payloads if they aren’t successfully evicted.
Ransomware attacks have become even more impactful in recent years as more ransomware-as-a-service ecosystems have adopted the double extortion monetization strategy. All ransomware is a form of extortion, but now, attackers are not only encrypting data on compromised devices but also exfiltrating it and then posting or threatening to post it publicly to pressure the targets into paying the ransom. Most ransomware attackers opportunistically deploy ransomware to whatever network they get access to, and some even purchase access to networks from other cybercriminals. Some attackers prioritize organizations with higher revenues, while others prefer specific industries for the shock value or type of data they can exfiltrate.
All human-operated ransomware campaigns—all human-operated attacks in general, for that matter—share common dependencies on security weaknesses that allow them to succeed. Attackers most commonly take advantage of an organization’s poor credential hygiene and legacy configurations or misconfigurations to find easy entry and privilege escalation points in an environment.
In this blog, we detail several of the ransomware ecosystems using the RaaS model, the importance of cross-domain visibility in finding and evicting these actors, and best practices organizations can use to protect themselves from this increasingly popular style of attack. We also offer security best practices on credential hygiene and cloud hardening, how to address security blind spots, harden internet-facing assets to understand your perimeter, and more. Here’s a quick table of contents:
How RaaS redefines our understanding of ransomware incidents
With ransomware being the preferred method for many cybercriminals to monetize attacks, human-operated ransomware remains one of the most impactful threats to organizations today, and it only continues to evolve. This evolution is driven by the “human-operated” aspect of these attacks—attackers make informed and calculated decisions, resulting in varied attack patterns tailored specifically to their targets and iterated upon until the attackers are successful or evicted.
In the past, we’ve observed a tight relationship between the initial entry vector, tools, and ransomware payload choices in each campaign of one strain of ransomware. The RaaS affiliate model, which has allowed more criminals, regardless of technical expertise, to deploy ransomware built or managed by someone else, is weakening this link. As ransomware deployment becomes a gig economy, it has become more difficult to link the tradecraft used in a specific attack to the ransomware payload developers.
Reporting a ransomware incident by assigning it with the payload name gives the impression that a monolithic entity is behind all attacks using the same ransomware payload and that all incidents that use the ransomware share common techniques and infrastructure. However, focusing solely on the ransomware stage obscures many stages of the attack that come before, including actions like data exfiltration and additional persistence mechanisms, as well as the numerous detection and protection opportunities for network defenders.
We know, for example, that the underlying techniques used in human-operated ransomware campaigns haven’t changed very much over the years—attacks still prey on the same security misconfigurations to succeed. Securing a large corporate network takes disciplined and sustained focus, but there’s a high ROI in implementing critical controls that prevent these attacks from having a wider impact, even if it’s only possible on the most critical assets and segments of the network.
Without the ability to steal access to highly privileged accounts, attackers can’t move laterally, spread ransomware widely, access data to exfiltrate, or use tools like Group Policy to impact security settings. Disrupting common attack patterns by applying security controls also reduces alert fatigue in security SOCs by stopping the attackers before they get in. This can also prevent unexpected consequences of short-lived breaches, such as exfiltration of network topologies and configuration data that happens in the first few minutes of execution of some trojans.
In the following sections, we explain the RaaS affiliate model and disambiguate between the attacker tools and the various threat actors at play during a security incident. Gaining this clarity helps surface trends and common attack patterns that inform defensive strategies focused on preventing attacks rather than detecting ransomware payloads. Threat intelligence and insights from this research also enrich our solutions like Microsoft 365 Defender, whose comprehensive security capabilities help protect customers by detecting RaaS-related attack attempts.
The RaaS affiliate model explained
The cybercriminal economy—a connected ecosystem of many players with different techniques, goals, and skillsets—is evolving. The industrialization of attacks has progressed from attackers using off-the-shelf tools, such as Cobalt Strike, to attackers being able to purchase access to networks and the payloads they deploy to them. This means that the impact of a successful ransomware and extortion attack remains the same regardless of the attacker’s skills.
RaaS is an arrangement between an operator and an affiliate. The RaaS operator develops and maintains the tools to power the ransomware operations, including the builders that produce the ransomware payloads and payment portals for communicating with victims. The RaaS program may also include a leak site to share snippets of data exfiltrated from victims, allowing attackers to show that the exfiltration is real and try to extort payment. Many RaaS programs further incorporate a suite of extortion support offerings, including leak site hosting and integration into ransom notes, as well as decryption negotiation, payment pressure, and cryptocurrency transaction services
RaaS thus gives a unified appearance of the payload or campaign being a single ransomware family or set of attackers. However, what happens is that the RaaS operator sells access to the ransom payload and decryptor to an affiliate, who performs the intrusion and privilege escalation and who is responsible for the deployment of the actual ransomware payload. The parties then split the profit. In addition, RaaS developers and operators might also use the payload for profit, sell it, and run their campaigns with other ransomware payloads—further muddying the waters when it comes to tracking the criminals behind these actions.
Figure 1. How the RaaS affiliate model enables ransomware attacks
Access for sale and mercurial targeting
A component of the cybercriminal economy is selling access to systems to other attackers for various purposes, including ransomware. Access brokers can, for instance, infect systems with malware or a botnet and then sell them as a “load”. A load is designed to install other malware or backdoors onto the infected systems for other criminals. Other access brokers scan the internet for vulnerable systems, like exposed Remote Desktop Protocol (RDP) systems with weak passwords or unpatched systems, and then compromise them en masse to “bank” for later profit. Some advertisements for the sale of initial access specifically cite that a system isn’t managed by an antivirus or endpoint detection and response (EDR) product and has a highly privileged credential such as Domain Administrator associated with it to fetch higher prices.
Most ransomware attackers opportunistically deploy ransomware to whatever network they get access to. Some attackers prioritize organizations with higher revenues, while some target specific industries for the shock value or type of data they can exfiltrate (for example, attackers targeting hospitals or exfiltrating data from technology companies). In many cases, the targeting doesn’t manifest itself as specifically attacking the target’s network, instead, the purchase of access from an access broker or the use of existing malware infection to pivot to ransomware activities.
In some ransomware attacks, the affiliates who bought a load or access may not even know or care how the system was compromised in the first place and are just using it as a “jump server” to perform other actions in a network. Access brokers often list the network details for the access they are selling, but affiliates aren’t usually interested in the network itself but rather the monetization potential. As a result, some attacks that seem targeted to a specific industry might simply be a case of affiliates purchasing access based on the number of systems they could deploy ransomware to and the perceived potential for profit.
“Human-operated” means human decisions
Microsoft coined the term “human-operated ransomware” to clearly define a class of attacks driven by expert human intelligence at every step of the attack chain and culminate in intentional business disruption and extortion. Human-operated ransomware attacks share commonalities in the security misconfigurations of which they take advantage and the manual techniques used for lateral movement and persistence. However, the human-operated nature of these actions means that variations in attacks—including objectives and pre-ransom activity—evolve depending on the environment and the unique opportunities identified by the attackers.
These attacks involve many reconnaissance activities that enable human operators to profile the organization and know what next steps to take based on specific knowledge of the target. Many of the initial access campaigns that provide access to RaaS affiliates perform automated reconnaissance and exfiltration of information collected in the first few minutes of an attack.
After the attack shifts to a hands-on-keyboard phase, the reconnaissance and activities based on this knowledge can vary, depending on the tools that come with the RaaS and the operator’s skill. Frequently attackers query for the currently running security tools, privileged users, and security settings such as those defined in Group Policy before continuing their attack. The data discovered via this reconnaissance phase informs the attacker’s next steps.
If there’s minimal security hardening to complicate the attack and a highly privileged account can be gained immediately, attackers move directly to deploying ransomware by editing a Group Policy. The attackers take note of security products in the environment and attempt to tamper with and disable these, sometimes using scripts or tools provided with RaaS purchase that try to disable multiple security products at once, other times using specific commands or techniques performed by the attacker.
This human decision-making early in the reconnaissance and intrusion stages means that even if a target’s security solutions detect specific techniques of an attack, the attackers may not get fully evicted from the network and can use other collected knowledge to attempt to continue the attack in ways that bypass security controls. In many instances, attackers test their attacks “in production” from an undetected location in their target’s environment, deploying tools or payloads like commodity malware. If these tools or payloads are detected and blocked by an antivirus product, the attackers simply grab a different tool, modify their payload, or tamper with the security products they encounter. Such detections could give SOCs a false sense of security that their existing solutions are working. However, these could merely serve as a smokescreen to allow the attackers to further tailor an attack chain that has a higher probability of success. Thus, when the attack reaches the active attack stage of deleting backups or shadow copies, the attack would be minutes away from ransomware deployment. The adversary would likely have already performed harmful actions like the exfiltration of data. This knowledge is key for SOCs responding to ransomware: prioritizing investigation of alerts or detections of tools like Cobalt Strike and performing swift remediation actions and incident response (IR) procedures are critical for containing a human adversary before the ransomware deployment stage.
Exfiltration and double extortion
Ransomware attackers often profit simply by disabling access to critical systems and causing system downtime. Although that simple technique often motivates victims to pay, it is not the only way attackers can monetize their access to compromised networks. Exfiltration of data and “double extortion,” which refers to attackers threatening to leak data if a ransom hasn’t been paid, has also become a common tactic among many RaaS affiliate programs—many of them offering a unified leak site for their affiliates. Attackers take advantage of common weaknesses to exfiltrate data and demand ransom without deploying a payload.
This trend means that focusing on protecting against ransomware payloads via security products or encryption, or considering backups as the main defense against ransomware, instead of comprehensive hardening, leaves a network vulnerable to all the stages of a human-operated ransomware attack that occur before ransomware deployment. This exfiltration can take the form of using tools like Rclone to sync to an external site, setting up email transport rules, or uploading files to cloud services. With double extortion, attackers don’t need to deploy ransomware and cause downtime to extort money. Some attackers have moved beyond the need to deploy ransomware payloads and are shifting straight to extortion models or performing the destructive objectives of their attacks by directly deleting cloud resources. One such extortion attackers is DEV-0537 (also known as LAPSUS$), which is profiled below.
Persistent and sneaky access methods
Paying the ransom may not reduce the risk to an affected network and potentially only serves to fund cybercriminals. Giving in to the attackers’ demands doesn’t guarantee that attackers ever “pack their bags” and leave a network. Attackers are more determined to stay on a network once they gain access and sometimes repeatedly monetize attacks using different malware or ransomware payloads if they aren’t successfully evicted.
The handoff between different attackers as transitions in the cybercriminal economy occur means that multiple attackers may retain persistence in a compromised environment using an entirely different set of tools from those used in a ransomware attack. For example, initial access gained by a banking trojan leads to a Cobalt Strike deployment, but the RaaS affiliate that purchased the access may choose to use a less detectable remote access tool such as TeamViewer to maintain persistence on the network to operate their broader series of campaigns. Using legitimate tools and settings to persist versus malware implants such as Cobalt Strike is a popular technique among ransomware attackers to avoid detection and remain resident in a network for longer.
Some of the common enterprise tools and techniques for persistence that Microsoft has observed being used include:
AnyDesk
Atera Remote Management
ngrok.io
Remote Manipulator System
Splashtop
TeamViewer
Another popular technique attackers perform once they attain privilege access is the creation of new backdoor user accounts, whether local or in Active Directory. These newly created accounts can then be added to remote access tools such as a virtual private network (VPN) or Remote Desktop, granting remote access through accounts that appear legitimate on the network. Ransomware attackers have also been observed editing the settings on systems to enable Remote Desktop, reduce the protocol’s security, and add new users to the Remote Desktop Users group.
The time between initial access to a hands-on keyboard deployment can vary wildly depending on the groups and their workloads or motivations. Some activity groups can access thousands of potential targets and work through these as their staffing allows, prioritizing based on potential ransom payment over several months. While some activity groups may have access to large and highly resourced companies, they prefer to attack smaller companies for less overall ransom because they can execute the attack within hours or days. In addition, the return on investment is higher from companies that can’t respond to a major incident. Ransoms of tens of millions of dollars receive much attention but take much longer to develop. Many groups prefer to ransom five to 10 smaller targets in a month because the success rate at receiving payment is higher in these targets. Smaller organizations that can’t afford an IR team are often more likely to pay tens of thousands of dollars in ransom than an organization worth millions of dollars because the latter has a developed IR capability and is likely to follow legal advice against paying. In some instances, a ransomware associate threat actor may have an implant on a network and never convert it to ransom activity. In other cases, initial access to full ransom (including handoff from an access broker to a RaaS affiliate) takes less than an hour.
Figure 2. Human-operated ransomware targeting and rate of success, based on a sampling of Microsoft data over six months between 2021 and 2022
The human-driven nature of these attacks and the scale of possible victims under control of ransomware-associated threat actors underscores the need to take targeted proactive security measures to harden networks and prevent these attacks in their early stages.
Threat actors and campaigns deep dive: Threat intelligence-driven response to human-operated ransomware attacks
For organizations to successfully respond to evict an active attacker, it’s important to understand the active stage of an ongoing attack. In the early attack stages, such as deploying a banking trojan, common remediation efforts like isolating a system and resetting exposed credentials may be sufficient. As the attack progresses and the attacker performs reconnaissance activities and exfiltration, it’s important to implement an incident response process that scopes the incident to address the impact specifically. Using a threat intelligence-driven methodology for understanding attacks can assist in determining incidents that need additional scoping.
In the next sections, we provide a deep dive into the following prominent ransomware threat actors and their campaigns to increase community understanding of these attacks and enable organizations to better protect themselves:
Microsoft threat intelligence directly informs our products as part of our commitment to track adversaries and protect customers. Microsoft 365 Defender customers should prioritize alerts titled “Ransomware-linked emerging threat activity group detected”. We also add the note “Ongoing hands-on-keyboard attack” to alerts that indicate a human attacker is in the network. When these alerts are raised, it’s highly recommended to initiate an incident response process to scope the attack, isolate systems, and regain control of credentials attackers may be in control of.
A note on threat actor naming: as part of Microsoft’s ongoing commitment to track both nation-state and cybercriminal threat actors, we refer to the unidentified threat actors as a “development group”. We use a naming structure with a prefix of “DEV” to indicate an emerging threat group or unique activity during investigation. When a nation-state group moves out of the DEV stage, we use chemical elements (for example, PHOSPHOROUS and NOBELIUM) to name them. On the other hand, we use volcano names (such as ELBRUS) for ransomware or cybercriminal activity groups that have moved out of the DEV state. In the cybercriminal economy, relationships between groups change very rapidly. Attackers are known to hire talent from other cybercriminal groups or use “contractors,” who provide gig economy-style work on a limited time basis and may not rejoin the group. This shifting nature means that many of the groups Microsoft tracks are labeled as DEV, even if we have a concrete understanding of the nature of the activity group.
DEV-0193 cluster (Trickbot LLC): The most prolific ransomware group today
A vast amount of the current cybercriminal economy connects to a nexus of activity that Microsoft tracks as DEV-0193, also referred to as Trickbot LLC. DEV-0193 is responsible for developing, distributing, and managing many different payloads, including Trickbot, Bazaloader, and AnchorDNS. In addition, DEV-0193 managed the Ryuk RaaS program before the latter’s shutdown in June 2021, and Ryuk’s successor, Conti as well as Diavol. Microsoft has been tracking the activities of DEV-0193 since October 2020 and has observed their expansion from developing and distributing the Trickbot malware to becoming the most prolific ransomware-associated cybercriminal activity group active today.
DEV-0193’s actions and use of the cybercriminal gig economy means they often add new members and projects and utilize contractors to perform various parts of their intrusions. As other malware operations have shut down for various reasons, including legal actions, DEV-0193 has hired developers from these groups. Most notable are the acquisitions of developers from Emotet, Qakbot, and IcedID, bringing them to the DEV-0193 umbrella.
A subgroup of DEV-0193, which Microsoft tracks as DEV-0365, provides infrastructure-as-a-service for cybercriminals. Most notably, DEV-0365 provides Cobalt Strike Beacon-as-a-service. These DEV-0365 Beacons have replaced unique C2 infrastructure in many active malware campaigns. DEV-0193 infrastructure has also been implicated in attacks deploying novel techniques, including exploitation of CVE-2021-40444.
The leaked chat files from a group publicly labeled as the “Conti Group” in February 2022 confirm the wide scale of DEV-0193 activity tracked by Microsoft. Based on our telemetry from 2021 and 2022, Conti has become one of the most deployed RaaS ecosystems, with multiple affiliates concurrently deploying their payload—even as other RaaS ecosystems (DarkSide/BlackMatter and REvil) ceased operations. However, payload-based attribution meant that much of the activity that led to Conti ransomware deployment was attributed to the “Conti Group,” even though many affiliates had wildly different tradecraft, skills, and reporting structures. Some Conti affiliates performed small-scale intrusions using the tools offered by the RaaS, while others performed weeks-long operations involving data exfiltration and extortion using their own techniques and tools. One of the most prolific and successful Conti affiliates—and the one responsible for developing the “Conti Manual” leaked in August 2021—is tracked as DEV-0230. This activity group also developed and deployed the FiveHands and HelloKitty ransomware payloads and often gained access to an organization via DEV-0193’s BazaLoader infrastructure.
ELBRUS: (Un)arrested development
ELBRUS, also known as FIN7, has been known to be in operation since 2012 and has run multiple campaigns targeting a broad set of industries for financial gain. ELBRUS has deployed point-of-sale (PoS) and ATM malware to collect payment card information from in-store checkout terminals. They have also targeted corporate personnel who have access to sensitive financial data, including individuals involved in SEC filings.
In 2018, this activity group made headlines when three of its members were arrested. In May 2020, another arrest was made for an individual with alleged involvement with ELBRUS. However, despite law enforcement actions against suspected individual members, Microsoft has observed sustained campaigns from the ELBRUS group itself during these periods.
ELBRUS is responsible for developing and distributing multiple custom malware families used for persistence, including JSSLoader and Griffon. ELBRUS has also created fake security companies called “Combi Security” and “Bastion Security” to facilitate the recruitment of employees to their operations under the pretense of working as penetration testers.
In 2020 ELBRUS transitioned from using PoS malware to deploying ransomware as part of a financially motivated extortion scheme, specifically deploying the MAZE and Revil RaaS families. ELBRUS developed their own RaaS ecosystem named DarkSide. They deployed DarkSide payloads as part of their operations and recruited and managed affiliates that deployed the DarkSide ransomware. The tendency to report on ransomware incidents based on payload and attribute it to a monolithic gang often obfuscates the true relationship between the attackers, which is very accurate of the DarkSide RaaS. Case in point, one of the most infamous DarkSide deployments wasn’t performed by ELBRUS but by a ransomware-as-a-service affiliate Microsoft tracks as DEV-0289.
ELBRUS retired the DarkSide ransomware ecosystem in May 2021 and released its successor, BlackMatter, in July 2021. Replicating their patterns from DarkSide, ELBRUS deployed BlackMatter themselves and ran a RaaS program for affiliates. The activity group then retired the BlackMatter ransomware ecosystem in November 2021.
While they aren’t currently publicly observed to be running a RaaS program, ELBRUS is very active in compromising organizations via phishing campaigns that lead to their JSSLoader and Griffon malware. Since 2019, ELBRUS has partnered with DEV-0324 to distribute their malware implants. DEV-0324 acts as a distributor in the cybercriminal economy, providing a service to distribute the payloads of other attackers through phishing and exploit kit vectors. ELBRUS has also been abusing CVE-2021-31207 in Exchange to compromise organizations in April of 2022, an interesting pivot to using a less popular authenticated vulnerability in the ProxyShell cluster of vulnerabilities. This abuse has allowed them to target organizations that patched only the unauthenticated vulnerability in their Exchange Server and turn compromised low privileged user credentials into highly privileged access as SYSTEM on an Exchange Server.
DEV-0504: Shifting payloads reflecting the rise and fall of RaaS programs
An excellent example of how clustering activity based on ransomware payload alone can lead to obfuscating the threat actors behind the attack is DEV-0504. DEV-0504 has deployed at least six RaaS payloads since 2020, with many of their attacks becoming high-profile incidents attributed to the “REvil gang” or “BlackCat ransomware group”. This attribution masks the actions of the set of the attackers in the DEV-0504 umbrella, including other REvil and BlackCat affiliates. This has resulted in a confusing story of the scale of the ransomware problem and overinflated the impact that a single RaaS program shutdown can have on the threat environment.
Figure 3. Ransomware payloads distributed by DEV-0504 between 2020 and April 2022
DEV-0504 shifts payloads when a RaaS program shuts down, for example the deprecation of REvil and BlackMatter, or possibly when a program with a better profit margin appears. These market dynamics aren’t unique to DEV-0504 and are reflected in most RaaS affiliates. They can also manifest in even more extreme behavior where RaaS affiliates switch to older “fully owned” ransomware payloads like Phobos, which they can buy when a RaaS isn’t available, or they don’t want to pay the fees associated with RaaS programs.
DEV-0504 appears to rely on access brokers to enter a network, using Cobalt Strike Beacons they have possibly purchased access to. Once inside a network, they rely heavily on PsExec to move laterally and stage their payloads. Their techniques require them to have compromised elevated credentials, and they frequently disable antivirus products that aren’t protected with tamper protection.
DEV-0504 was responsible for deploying BlackCat ransomware in companies in the energy sector in January 2022. Around the same time, DEV-0504 also deployed BlackCat in attacks against companies in the fashion, tobacco, IT, and manufacturing industries, among others.
DEV-0237: Prolific collaborator
Like DEV-0504, DEV-0237 is a prolific RaaS affiliate that alternates between different payloads in their operations based on what is available. DEV-0237 heavily used Ryuk and Conti payloads from Trickbot LLC/DEV-0193, then Hive payloads more recently. Many publicly documented Ryuk and Conti incidents and tradecraft can be traced back to DEV-0237.
After the activity group switched to Hive as a payload, a large uptick in Hive incidents was observed. Their switch to the BlackCat RaaS in March 2022 is suspected to be due to public discourse around Hive decryption methodologies; that is, DEV-0237 may have switched to BlackCat because they didn’t want Hive’s decryptors to interrupt their business. Overlap in payloads has occurred as DEV-0237 experiments with new RaaS programs on lower-value targets. They have been observed to experiment with some payloads only to abandon them later.
Figure 4. Ransomware payloads distributed by DEV-0237 between 2020 and April 2022
Beyond RaaS payloads, DEV-0237 uses the cybercriminal gig economy to also gain initial access to networks. DEV-0237’s proliferation and success rate come in part from their willingness to leverage the network intrusion work and malware implants of other groups versus performing their own initial compromise and malware development.
Figure 5. Examples of DEV-0237’s relationships with other cybercriminal activity groups
Like all RaaS operators, DEV-0237 relies on compromised, highly privileged account credentials and security weaknesses once inside a network. DEV-0237 often leverages Cobalt Strike Beacon dropped by the malware they have purchased, as well as tools like SharpHound to conduct reconnaissance. The group often utilizes BITSadmin /transfer to stage their payloads. An often-documented trademark of Ryuk and Conti deployments is naming the ransomware payload xxx.exe, a tradition that DEV-0237 continues to use no matter what RaaS they are deploying, as most recently observed with BlackCat. In late March of 2022, DEV-0237 was observed to be using a new version of Hive again.
DEV-0206 and DEV-0243: An “evil” partnership
Malvertising, which refers to taking out a search engine ad to lead to a malware payload, has been used in many campaigns, but the access broker that Microsoft tracks as DEV-0206 uses this as their primary technique to gain access to and profile networks. Targets are lured by an ad purporting to be a browser update, or a software package, to download a ZIP file and double-click it. The ZIP package contains a JavaScript file (.js), which in most environments runs when double-clicked. Organizations that have changed the settings such that script files open with a text editor by default instead of a script handler are largely immune from this threat, even if a user double clicks the script.
Once successfully executed, the JavaScript framework, also referred to SocGholish, acts as a loader for other malware campaigns that use access purchased from DEV-0206, most commonly Cobalt Strike payloads. These payloads have, in numerous instances, led to custom Cobalt Strike loaders attributed to DEV-0243. DEV-0243 falls under activities tracked by the cyber intelligence industry as “EvilCorp,” The custom Cobalt Strike loaders are similar to those seen in publicly documented Blister malware’s inner payloads. In DEV-0243’s initial partnerships with DEV-0206, the group deployed a custom ransomware payload known as WastedLocker, and then expanded to additional DEV-0243 ransomware payloads developed in-house, such as PhoenixLocker and Macaw.
Around November 2021, DEV-0243 started to deploy the LockBit 2.0 RaaS payload in their intrusions. The use of a RaaS payload by the “EvilCorp” activity group is likely an attempt by DEV-0243 to avoid attribution to their group, which could discourage payment due to their sanctioned status.
Figure 6. The handover from DEV-0206 to DEV-0243
DEV-0401: China-based lone wolf turned LockBit 2.0 affiliate
Differing from the other RaaS developers, affiliates, and access brokers profiled here, DEV-0401 appears to be an activity group involved in all stages of their attack lifecycle, from initial access to ransomware development. Despite this, they seem to take some inspiration from successful RaaS operations with the frequent rebranding of their ransomware payloads. Unique among human-operated ransomware threat actors tracked by Microsoft, DEV-0401 is confirmed to be a China-based activity group.
DEV-0401 differs from many of the attackers who rely on purchasing access to existing malware implants or exposed RDP to enter a network. Instead, the group heavily utilizes unpatched vulnerabilities to access networks, including vulnerabilities in Exchange, Manage Engine AdSelfService Plus, Confluence, and Log4j 2. Due to the nature of the vulnerabilities they preferred, DEV-0401 gains elevated credentials at the initial access stage of their attack.
Once inside a network, DEV-0401 relies on standard techniques such as using Cobalt Strike and WMI for lateral movement, but they have some unique preferences for implementing these behaviors. Their Cobalt Strike Beacons are frequently launched via DLL search order hijacking. While they use the common Impacket tool for WMI lateral movement, they use a customized version of the wmiexec.py module of the tool that creates renamed output files, most likely to evade static detections. Ransomware deployment is ultimately performed from a batch file in a share and Group Policy, usually written to the NETLOGON share on a Domain Controller, which requires the attackers to have obtained highly privileged credentials like Domain Administrator to perform this action.
Figure 7. Ransomware payloads distributed by DEV-0401 between 2021 and April 2022
Because DEV-0401 maintains and frequently rebrands their own ransomware payloads, they can appear as different groups in payload-driven reporting and evade detections and actions against them. Their payloads are sometimes rebuilt from existing for-purchase ransomware tools like Rook, which shares code similarity with the Babuk ransomware family. In February of 2022, DEV-0401 was observed deploying the Pandora ransomware family, primarily via unpatched VMware Horizon systems vulnerable to the Log4j 2 CVE-2021-44228 vulnerability.
Like many RaaS operators, DEV-0401 maintained a leak site to post exfiltrated data and motivate victims to pay, however their frequent rebranding caused these systems to sometimes be unready for their victims, with their leak site sometimes leading to default web server landing pages when victims attempt to pay. In a notable shift—possibly related to victim payment issues—DEV-0401 started deploying LockBit 2.0 ransomware payloads in April 2022.
DEV-0537: From extortion to destruction
An example of a threat actor who has moved to a pure extortion and destruction model without deploying ransomware payloads is an activity group that Microsoft tracks as DEV-0537, also known as LAPSUS$. Microsoft has detailed DEV-0537 actions taken in early 2022 in this blog. DEV-0537 started targeting organizations mainly in Latin America but expanded to global targeting, including government entities, technology, telecom, retailers, and healthcare. Unlike more opportunistic attackers, DEV-0537 targets specific companies with an intent. Their initial access techniques include exploiting unpatched vulnerabilities in internet-facing systems, searching public code repositories for credentials, and taking advantage of weak passwords. In addition, there is evidence that DEV-0537 leverages credentials stolen by the Redline password stealer, a piece of malware available for purchase in the cybercriminal economy. The group also buys credentials from underground forums which were gathered by other password-stealing malware.
Once initial access to a network is gained, DEV-0537 takes advantage of security misconfigurations to elevate privileges and move laterally to meet their objectives of data exfiltration and extortion. While DEV-0537 doesn’t possess any unique technical capabilities, the group is especially cloud-aware. They target cloud administrator accounts to set up forwarding rules for email exfiltration and tamper with administrative settings on cloud environments. As part of their goals to force payment of ransom, DEV-0537 attempts to delete all server infrastructure and data to cause business disruption. To further facilitate the achievement of their goals, they remove legitimate admins and delete cloud resources and server infrastructure, resulting in destructive attacks.
DEV-0537 also takes advantage of cloud admin privileges to monitor email, chats, and VOIP communications to track incident response efforts to their intrusions. DEV-0537 has been observed on multiple occasions to join incident response calls, not just observing the response to inform their attack but unmuting to demand ransom and sharing their screens while they delete their victim’s data and resources.
Defending against ransomware: Moving beyond protection by detection
A durable security strategy against determined human adversaries must include the goal of mitigating classes of attacks and detecting them. Ransomware attacks generate multiple, disparate security product alerts, but they could easily get lost or not responded to in time. Alert fatigue is real, and SOCs can make their lives easier by looking at trends in their alerts or grouping alerts into incidents so they can see the bigger picture. SOCs can then mitigate alerts using hardening capabilities like attack surface reduction rules. Hardening against common threats can reduce alert volume and stop many attackers before they get access to networks.
Attackers tweak their techniques and have tools to evade and disable security products. They are also well-versed in system administration and try to blend in as much as possible. However, while attacks have continued steadily and with increased impact, the attack techniques attackers use haven’t changed much over the years. Therefore, a renewed focus on prevention is needed to curb the tide.
Ransomware attackers are motivated by easy profits, so adding to their cost via security hardening is key in disrupting the cybercriminal economy.
Building credential hygiene
More than malware, attackers need credentials to succeed in their attacks. In almost all attacks where ransomware deployment was successful, the attackers had access to a domain admin-level account or local administrator passwords that were consistent throughout the environment. Deployment then can be done through Group Policy or tools like PsExec (or clones like PAExec, CSExec, and WinExeSvc). Without the credentials to provide administrative access in a network, spreading ransomware to multiple systems is a bigger challenge for attackers. Compromised credentials are so important to these attacks that when cybercriminals sell ill-gotten access to a network, in many instances, the price includes a guaranteed administrator account to start with.
Credential theft is a common attack pattern. Many administrators know tools like Mimikatz and LaZagne, and their capabilities to steal passwords from interactive logons in the LSASS process. Detections exist for these tools accessing the LSASS process in most security products. However, the risk of credential exposure isn’t just limited to a domain administrator logging in interactively to a workstation. Because attackers have accessed and explored many networks during their attacks, they have a deep knowledge of common network configurations and use it to their advantage. One common misconfiguration they exploit is running services and scheduled tasks as highly privileged service accounts.
Too often, a legacy configuration ensures that a mission-critical application works by giving the utmost permissions possible. Many organizations struggle to fix this issue even if they know about it, because they fear they might break applications. This configuration is especially dangerous as it leaves highly privileged credentials exposed in the LSA Secrets portion of the registry, which users with administrative access can access. In organizations where the local administrator rights haven’t been removed from end users, attackers can be one hop away from domain admin just from an initial attack like a banking trojan. Building credential hygiene is developing a logical segmentation of the network, based on privileges, that can be implemented alongside network segmentation to limit lateral movement.
Here are some steps organizations can take to build credential hygiene:
Aim to run services as Local System when administrative privileges are needed, as this allows applications to have high privileges locally but can’t be used to move laterally. Run services as Network Service when accessing other resources.
Use tools like LUA Buglight to determine the privileges that applications really need.
Look for events with EventID 4624 where the logon type is 2, 4, 5, or 10 and the account is highly privileged like a domain admin. This helps admins understand which credentials are vulnerable to theft via LSASS or LSA Secrets. Ideally, any highly privileged account like a Domain Admin shouldn’t be exposed on member servers or workstations.
Monitor for EventID 4625 (Logon Failed events) in Windows Event Forwarding when removing accounts from privileged groups. Adding them to the local administrator group on a limited set of machines to keep an application running still reduces the scope of an attack as against running them as Domain Admin.
Randomize Local Administrator passwords with a tool like Local Administrator Password Solution (LAPS) to prevent lateral movement using local accounts with shared passwords.
Use a cloud-based identity security solution that leverages on-premises Active Directory signals get visibility into identity configurations and to identify and detect threats or compromised identities
Auditing credential exposure
Auditing credential exposure is critical in preventing ransomware attacks and cybercrime in general. BloodHound is a tool that was originally designed to provide network defenders with insight into the number of administrators in their environment. It can also be a powerful tool in reducing privileges tied to administrative account and understanding your credential exposure. IT security teams and SOCs can work together with the authorized use of this tool to enable the reduction of exposed credentials. Any teams deploying BloodHound should monitor it carefully for malicious use. They can also use this detection guidance to watch for malicious use.
Microsoft has observed ransomware attackers also using BloodHound in attacks. When used maliciously, BloodHound allows attackers to see the path of least resistance from the systems they have access, to highly privileged accounts like domain admin accounts and global administrator accounts in Azure.
Prioritizing deployment of Active Directory updates
Security patches for Active Directory should be applied as soon as possible after they are released. Microsoft has witnessed ransomware attackers adopting authentication vulnerabilities within one hour of being made public and as soon as those vulnerabilities are included in tools like Mimikatz. Ransomware activity groups also rapidly adopt vulnerabilities related to authentication, such as ZeroLogon and PetitPotam, especially when they are included in toolkits like Mimikatz. When unpatched, these vulnerabilities could allow attackers to rapidly escalate from an entrance vector like email to Domain Admin level privileges.
Cloud hardening
As attackers move towards cloud resources, it’s important to secure cloud resources and identities as well as on-premises accounts. Here are ways organizations can harden cloud environments:
Cloud identity hardening
Multifactor authentication (MFA)
Enforce MFA on all accounts, remove users excluded from MFA, and strictly require MFA from all devices, in all locations, at all times.
Enable passwordless authentication methods (for example, Windows Hello, FIDO keys, or Microsoft Authenticator) for accounts that support passwordless. For accounts that still require passwords, use authenticator apps like Microsoft Authenticator for MFA. Refer to this article for the different authentication methods and features.
Ensure that users are properly educated on not accepting unexpected two-factor authentication (2FA).
For MFA that uses authenticator apps, ensure that the app requires a code to be typed in where possible, as many intrusions where MFA was enabled (including those by DEV-0537) still succeeded due to users clicking “Yes” on the prompt on their phones even when they were not at their computers. Refer to this article for an example.
In almost every observed ransomware incident, at least one system involved in the attack had a misconfigured security product that allowed the attacker to disable protections or evade detection. In many instances, the initial access for access brokers is a legacy system that isn’t protected by antivirus or EDR solutions. It’s important to understand that the lack security controls on these systems that have access to highly privileged credentials act as blind spots that allow attackers to perform the entire ransomware and exfiltration attack chain from a single system without being detected. In some instances, this is specifically advertised as a feature that access brokers sell.
Organizations should review and verify that security tools are running in their most secure configuration and perform regular network scans to ensure appropriate security products are monitoring and protecting all systems, including servers. If this isn’t possible, make sure that your legacy systems are either physically isolated through a firewall or logically isolated by ensuring they have no credential overlap with other systems.
For Microsoft 365 Defender customers, the following checklist eliminates security blind spots:
Turn on cloud-delivered protection in Microsoft Defender Antivirus to cover rapidly evolving attacker tools and techniques, block new and unknown malware variants, and enhance attack surface reduction rules and tamper protection.
Turn on tamper protection features to prevent attackers from stopping security services.
Run EDR in block mode so that Microsoft Defender for Endpoint can block malicious artifacts, even when a non-Microsoft antivirus doesn’t detect the threat or when Microsoft Defender Antivirus is running in passive mode. EDR in block mode also blocks indicators identified proactively by Microsoft Threat Intelligence teams.
Enable network protection to prevent applications or users from accessing malicious domains and other malicious content on the internet.
Enable investigation and remediation in full automated mode to allow Microsoft Defender for Endpoint to take immediate action on alerts to resolve breaches.
Use device discovery to increase visibility into the network by finding unmanaged devices and onboarding them to Microsoft Defender for Endpoint.
Protect user identities and credentials using Microsoft Defender for Identity, a cloud-based security solution that leverages on-premises Active Directory signals to monitor and analyze user behavior to identify suspicious user activities, configuration issues, and active attacks.
Reducing the attack surface
Microsoft 365 Defender customers can turn on attack surface reduction rules to prevent common attack techniques used in ransomware attacks. These rules, which can be configured by all Microsoft Defender Antivirus customers and not just those using the EDR solution, offer significant hardening against attacks. In observed attacks from several ransomware-associated activity groups, Microsoft customers who had the following rules enabled were able to mitigate the attack in the initial stages and prevented hands-on-keyboard activity:
Common entry vectors:
Ransomware deployment and lateral movement stage (in order of impact based on the stage in attack they prevent):
Hardening internet-facing assets and understanding your perimeter
Organizations must identify and secure perimeter systems that attackers might use to access the network. Public scanning interfaces, such as RiskIQ, can be used to augment data. Some systems that should be considered of interest to attackers and therefore need to be hardened include:
Secure Remote Desktop Protocol (RDP) or Windows Virtual Desktop endpoints with MFA to harden against password spray or brute force attacks.
Block Remote IT management tools such as Teamviewer, Splashtop, Remote Manipulator System, Anydesk, Atera Remote Management, and ngrok.io via network blocking such as perimeter firewall rules if not in use in your environment. If these systems are used in your environment, enforce security settings where possible to implement MFA.
Ransomware attackers and access brokers also use unpatched vulnerabilities, whether already disclosed or zero-day, especially in the initial access stage. Even older vulnerabilities were implicated in ransomware incidents in 2022 because some systems remained unpatched, partially patched, or because access brokers had established persistence on a previously compromised systems despite it later being patched.
Some observed vulnerabilities used in campaigns between 2020 and 2022 that defenders can check for and mitigate include:
Ransomware attackers also rapidly adopt new vulnerabilities. To further reduce organizational exposure, Microsoft Defender for Endpoint customers can use the threat and vulnerability management capability to discover, prioritize, and remediate vulnerabilities and misconfigurations.
Microsoft 365 Defender: Deep cross-domain visibility and unified investigation capabilities to defend against ransomware attacks
The multi-faceted threat of ransomware requires a comprehensive approach to security. The steps we outlined above defend against common attack patterns and will go a long way in preventing ransomware attacks. Microsoft 365 Defender is designed to make it easy for organizations to apply many of these security controls.
Microsoft 365 Defender’s industry-leading visibility and detection capabilities, demonstrated in the recent MITRE Engenuity ATT&CK® Evaluations, automatically stop most common threats and attacker techniques. To equip organizations with the tools to combat human-operated ransomware, which by nature takes a unique path for every organization, Microsoft 365 Defender provides rich investigation features that enable defenders to seamlessly inspect and remediate malicious behavior across domains.
In line with the recently announced expansion into a new service category called Microsoft Security Experts, we’re introducing the availability of Microsoft Defender Experts for Hunting for public preview. Defender Experts for Hunting is for customers who have a robust security operations center but want Microsoft to help them proactively hunt for threats across Microsoft Defender data, including endpoints, Office 365, cloud applications, and identity.
Join our research team at the Microsoft Security Summit digital event on May 12 to learn what developments Microsoft is seeing in the threat landscape, as well as how we can help your business mitigate these types of attacks. Ask your most pressing questions during the live chat Q&A. Register today.
Announcing Intro to Tech Skills sessions at Microsoft Build 2022!
Once again, our premier developer conference, Microsoft Build, will feature a curated collection of sessions specially created for students and those looking to learn a new tech. From May 24 through May 26, Intro to Tech Skills sessions will give you the opportunity to learn about new technologies or areas of interest, figure out which ones are right for you, learn what to expect and how to get started. You’ll get a better understanding of how developer technologies and tools work along with learning resources that can help you further your career in tech. And speaking of your career in tech, we have tips for you on that too!
Join our Intro to Tech Skills sessions and pack your developer toolkit with tools that you’ll rely on time and time again.
Session title
Description
“Intro to Tech Skills”? Tell me more!
Find out about resources, programs, and upcoming sessions as hosts @SalmanMKC and @madebygps welcome you to 2 days of learning and fun for students and all learners.
A peek inside the developer’s toolkit
Get an overview of the common tools that developers use to write and share their code. This session covers the basics of Visual Studio Code, GitHub, and more.
So many programming languages, so little time–which should I learn?
Hear a panel of experts discuss a variety of popular programming languages including C#, TypeScript, Python, and low-code programming.
“Hello, World!” in 3 programming languages
New coders, get a taste for a few popular programming languages and even see them in action.
A guided journey into AI
Learn the differences between AI, machine learning, and deep learning along with popular practices and tools.
Driving inclusion and accessibility with dev tooling and AI services
Learn how you can help build the future of inclusion and accessibility with actions you can take to incorporate inclusivity into your product.
Tackling the technical interview
Prepare for your technical interviews–hear the questions and coding problems you’ll likely encounter in your interview.
Microsoft technologies and the dev community: Who’s building what? Get inspired!
Check out real-life scenarios created by students, MVPs, and Cloud Advocates with Microsoft Azure, Power Platform, and Microsoft 365.
Build your own resume website and stand out to recruiters
Create an impactful resume and create a website in this 2-in-1 session; come away with a resume published on your new website that you can immediately point potential employers to.
The New Developer’s Guide to the Cloud
Kickstart your cloud learning journey. We’ll look at cloud fundamentals from .NET to Java to Node.js to Python so you can start building on the cloud immediately.
We also have fun student-focused activities outside the sessions:
Minecraft time machine—build and share your vision of what your community or school will look like in 100 years!
AI match game—play our version of the popular card matching game using Azure Cognitive Services to analyze the tile images and identify landmarks, animals, and words, but here’s a warning—unlike the classic game, the pairs of images in our game are not exact matches!
Microsoft Cloud Skills Challenge— Join the fun and compete against your peers while you learn new technology using Microsoft Learn‘s self-paced learning environment.
And make sure to tune in to the 2022 Imagine Cup World Championship on May 24 at 8:30AM PT during the keynote of Microsoft Chairman and CEO Satya Nadella where you’ll find out which of the 3 remaining teams will take home the trophy and USD100,000!
Every year, Red Hat Summit features inspirational and actionable content, industry-shaping news, and innovative practices from customers and partners. From hybrid cloud, containers, and cloud-native app platforms to management, automation, and more, speakers from around the world, across industries, and sectors join to share how they’re using open tools to build better solutions for themselves and their customers. Microsoft is proud to sponsor and participate in Red Hat Summit 2022 which brings together communities who are passionate about open source in the enterprise.
Business is changing, and keeping up with fluctuations in markets and customer demands is not easy. Modernization is essential. Technologies like containers, Kubernetes, and hybrid cloud architectures are key components that provide the scalability, innovation, and flexibility you need to maintain a competitive edge, grow market share, and increase margins. Microsoft and Red Hat offer you the tools to reduce complexity and simplify your environment, innovate faster, deliver high-quality customer experiences, and expand and scale your infrastructure in any direction so you can be a disruptor in your industry.
Today, we’re announcing multiple enhancements to our Red Hat on Azure offerings that help customers accelerate their digital transformation with the power of the cloud. This includes the broad availability of our Red Hat Ansible Automation Platform on Azure and Red Hat Open Shift Support for Azure Arc-enabled SQL Managed Instance.
Detailed updates include:
Red Hat Ansible Automation Platform on Azure is now available to customers in North America with global availability coming soon. The Ansible Automation Platform 2.2 features are available for customers in the tech preview. Red Hat Ansible Automation Platform on Azure enables IT organizations to quickly automate and scale in the cloud, with the flexibility to deliver any application, anywhere, without additional overhead or complexity. Achieve zero to automation in minutes by deploying the managed application directly from the Azure Marketplace.
Azure Arc-enabled SQL Managed Instance is now supported on Red Hat OpenShift. For Red Hat Enterprise Linux customers who need to run their data workloads outside Azure in their own datacenters or multicloud environments, we bring trusted Azure SQL and open-source software database services to meet them where they are. This database service unifies management and delivers mission-critical performance, high availability/disaster recovery at scale. With an evergreen SQL that has no end-of-support, customers can realize the best of Azure SQL on OpenShift, in any environment. Customers can enjoy fully automated updates and patches to innovate faster and be more secure.
“Red Hat has been a strategic partner in our Azure Arc partner ecosystem in lighting up the next-gen Azure data services to run anywhere. With this support, organizations can run Azure Arc-enabled SQL Managed Instance across any environment without worrying about the infrastructure underneath. The combination of RedHat OpenShift and Azure Arc-enabled SQL Managed Instance allows customers to use the platform they know and trust to accelerate innovation with faster time to market with enterprise-grade support.”—Peter Carlin, CVP Azure Database Platform
Red Hat Enterprise Linux (RHEL) 9 will be available on Azure from May 24. With demand for edge computing continuing to grow, RHEL 9 incorporates key enhancements specifically designed to address evolving IT needs at the edge. Edge management helps teams more securely manage and scale Red Hat Enterprise Linux on distributed devices from a single interface. RHEL 9 will include support for Red Hat Update Infrastructure 4 allowing for automatic updates.
Azure Hybrid Benefit for Linux 3.0 will be broadly available from May 24. Through Azure Hybrid Benefit for Linux 3.0, customers can migrate their on-premises RHEL servers to Azure by bi-directionally converting existing RHEL pay-as-you-go (PAYG) VMs on Azure to bring-your-own-subscription (BYOS) billing, resulting in cost savings. In its latest iteration, support for custom images has been included. Read more about how Azure Hybrid Benefit for Linux for additional information.
Learn more
Visit the Microsoft Red Hat on Azure page to learn more about our offerings and join us at Red Hat Summit.
In recent years, tied to Microsoft’s mission of empowering every person and organization on the planet to achieve more, teams from across Microsoft have launched several products and features to make technology more inclusive and accessible. Today, as part of the 12th annual Microsoft Ability Summit, we celebrate a new and expanded Inclusive Tech Lab, powerful new software features, and are unveiling Microsoft adaptive accessories designed to give people with disabilities greater access to technology.
The security landscape has become increasingly challenging and complex for our customers. Threats have grown at an alarming rate over the last year, and cybercrime is now expected to cost the world USD10.5 trillion annually by 2025, up from USD3 trillion a decade ago and USD6 trillion in 2021.1
As attacks increase in scale, so must our defenses. Last year, Microsoft Security blocked over 9.6 billion malware threats and more than 35.7 billion phishing and other malicious emails. Microsoft Security is actively tracking more than 35 ransomware families and 250 unique threat actors across observed nation-state, ransomware, and criminal activities, and our technology blocks more than 900 brute force password theft attempts every second.
But technology alone is not enough to defend against cybercrime. Technology is critical, but it’s the combination of leading technologies, comprehensive threat intelligence, and highly skilled people that makes for a truly effective security posture. The challenge is that in this critical moment when cybersecurity has reached an inflection point, our nation is facing a cybersecurity talent shortage with nearly one in three—or 2.5 million—security jobs vacant in the United States,2 pushing the time of detection for a breach to an alarming 287 days.3 And, even when talent is available, access to highly skilled expertise remains a challenge.
Our expertise is now your expertise
It’s getting harder every day for organizations to build and maintain a full security team, let alone one with the ever-expanding skillset required to meet the range of today’s security demands.
That’s why I’m thrilled to announce that Microsoft is expanding our existing service capabilities under a new service category called Microsoft Security Experts. Security Experts combines expert-trained technology with human-led services to help organizations achieve more secure, compliant, and productive outcomes.
Our vision is to deliver this new category of services across security, compliance, identity, management, and privacy. The first step on that journey is offering new and expanded services for security.
Video description: Microsoft Security Experts is a line of managed security solutions that combines human-led services with expert-trained technology to help organizations achieve better security outcomes. In this brief overview video, we highlight how this new suite of services delivers solutions across Microsoft’s security, compliance, identity, management, and privacy product categories.
Microsoft is uniquely positioned to help our customers and their partners meet today’s security challenges. We secure devices, identities, apps, and clouds—the fundamental fabric of our customers’ lives—with the full scale of our comprehensive multicloud, multiplatform solutions. Plus, we understand today’s security challenges because we live this fight ourselves every single day.
Now, our world-class security expertise is your security expertise.
New managed services from Microsoft Security
With input from our incredible partner ecosystem, we’ve designed three new managed services that can help you scale your team of experts to fit your needs—without the challenges of hiring and training them.
Microsoft Defender Experts for Hunting is for customers who have a robust security operations center but want Microsoft to help them proactively hunt for threats across Microsoft Defender data, including endpoints, Office 365, cloud applications, and identity. Our experts will investigate anything they find and then hand off the contextual alert information and remediation instructions so you can quickly respond. With Experts on Demand, you can consult a Microsoft expert about a specific incident, nation-state actor, or attack vector with the simple click of a button. You will also get specific recommendations to help you understand and improve your security posture. Defender Experts for Hunting will be generally available in summer 2022, and you can request to be part of the preview now.
“Defender Experts for Hunting is like the tip of an iceberg. It is supported by all of the Microsoft applications, technologies, and cloud services overlaid with security tools that connect the entire system together, then powered by machine learning.”
Video description: Bridgewater Associates goes all-in on Microsoft Defender Experts, heralding a new age in managed security services.
Microsoft Defender Experts for XDR is for customers who need to extend the capacity of their security operations center. Defender Experts for XDR is a managed extended detection and response (XDR) service that extends beyond endpoints to provide detection and response across Microsoft 365 Defender, investigating alerts and using automation and human expertise to respond to incidents alongside your team. You stay in control and reduce costs, excess noise, and manual processes. Defender Experts for XDR will move into preview in fall 2022.
“Our engineers and security team are very pleased with results and learning they get from the Defender Experts for Hunting service. Our clients are happy that we have such a robust service in place, and our management team is happy with its high return on investment and our increased security posture.”
—Chad Ergun, Chief Information Officer, DGS Law
Video description: DGS Law raises the security bar and levels the playing field with Microsoft Defender Experts.
Large enterprises looking for more comprehensive, high-touch managed services from Microsoft experts will benefit from Microsoft Security Services for Enterprise. This comprehensive, expert-led service combines proactive threat hunting and managed XDR, leveraging Microsoft’s complete security information and event management (SIEM) and XDR stack to protect all cloud environments and all platforms. Dedicated Microsoft security experts manage onboarding, daily interactions, practice modernization, and incident response for you. Microsoft Security Services for Enterprise is sold through a custom statement of work and is available today. Interested enterprise customers should contact their Account Executive to learn more.
Existing security services
Through our Microsoft Industry Solutions group, we currently offer a broad set of services for incident response and advisory. These service offerings, designed to support customers in times of crisis and to help them modernize their security practices, are delivered by Microsoft’s global team of professional services experts, and will become part of the Microsoft Security Experts portfolio. Watch the mechanics video to learn more.
Microsoft Security Services for IncidentResponse supports customers before, during, and after a breach. Incident response and recovery experts will help you remove a bad actor from your environment, remediate your defenses after a breach, and build resilience against future attacks. Our global team of experts leverages Microsoft’s strategic partnerships with security organizations and governments around the world and with internal Microsoft product groups to respond to incidents and help customers secure their most sensitive, critical environments.
Microsoft Security Services for Modernization is for customers that want to take advantage of Microsoft best practices and know-how as they embrace new modern security capabilities and embark on their security transformation. It provides consulting services that help customers at any stage of their security journey modernize their security posture and embrace a Zero Trust approach. Our modernization services utilize extensive cybersecurity knowledge and industry expertise gathered over 35 years to keep your business secure.
Security for all, together with Microsoft partners
One of our core principles at Microsoft Security is security for all. Meeting the needs of all kinds of organizations means offering choice—not only in the types of services customers buy but in who they buy them from. At the end of the day, we know that a single provider can’t meet the unique needs of every organization.
That’s why Microsoft is fully committed to working with an ecosystem of partners and technologies that provide customers the flexibility to choose what works for them—and to leverage those trusted relationships for the best outcomes and returns on their investment. Founded in 2018 with 26 charter members, our Microsoft Intelligent Security Association (MISA) has more than 300 members that include more than 100 service partners.
“This collaboration with Microsoft highlights their commitment to the partner community. The transparency and visibility provided by Microsoft, coupled with the feedback given by Critical Start during the design phase, allowed us to focus on driving value and providing the best outcome for customers.”
—Randy Watkins, CTO, Critical Start
As an industry-leading security company with more than 785,000 global customers, we believe that Microsoft Security service partners offer an important path for customers to get the services they need, and we rely on these partners to help us scale.
Our goal is simple: we want to empower customers, not only by offering world-class security products but also by providing access to critical human expertise when they need it from the best cybersecurity experts in the world. As some of the best defenders in the industry, our partners are essential for this vision.
An invitation to our managed XDR partners
Gartner® predicts that 50 percent of organizations will be using managed detection and response (MDR) services to contain threats by 2025.4 We want to invite all our managed detection and response partners to expand their offerings to help meet the critical customer need for managed detection and response services that go beyond the endpoint.
To help enable you to meet this growing demand, we will be making an incremental multimillion-dollar financial investment this coming year in our managed XDR partner community in three key areas. These new investments will expand the way we integrate with our managed XDR partners and create exciting new go-to-market opportunities. Microsoft is committed to showcasing verified partners and their managed XDR solutions on our marketing websites, through our commerce marketplaces, and in direct sales conversations with customers. We will do that in a few ways:
A new managed XDR partner designation within MISA will unlock an expanded set of co-marketing benefits to ensure partner offerings are front and center in each customer conversation.
We are launching a new co-sell benefit for managed XDR partners. This worldwide investment represents millions of dollars that can help you build your business around Microsoft’s advanced security products.
Based on input from our design partners, our engineering teams are building new APIs to help ensure partners have access to Microsoft threat intelligence.
“We are thrilled to have been an initial design partner for Microsoft Security Experts. The future of managed services will rely on the unique combination of threat intelligence, product leadership, and human expertise aligned under Microsoft Security Experts. We are looking forward to providing security services to our mutual customers tailored to their needs through deep integration with Microsoft threat intelligence through APIs, co-sell, and marketing opportunities.”
—Milan Patel, Global Head of MSS, BlueVoyant
More information on the new partner investments will be available during Microsoft Inspire, our worldwide partner conference taking place in July 2022. There, we’ll share specifics on how to integrate with the new APIs and take advantage of the expanded program benefits and go-to-market (GTM) opportunities. You can also find more information on our Microsoft Security Experts Partner page.
“Our partnership with Microsoft to create this new category of services will enable organizations to get ahead of cyberthreats, deepen their security resiliency and minimize the impact of incidents. At a time when the need for detection and response capabilities has never been greater, our collaboration will make a genuine human impact for all.” —Rajiv Sagar, Cybersecurity Lead, Avanade
Looking to the future
Wherever you are in your security journey, Microsoft Security Experts will meet you there, whether you need additional security expertise, help with specific technologies, or guidance in navigating new security challenges. Leveraging industry-leading technology, the best defenders from Microsoft and our partner community, and the most comprehensive threat intelligence in the world, we can build a safer world for everyone, together.
To learn more, join me and Satya at Microsoft Security Summit on May 12, 2022, or come see us in a few weeks at RSA—spoiler alert: cool things will be happening at the Microsoft Security Hub!
Partners, please join us at Microsoft Inspire, where we will share specifics on how to integrate with the new APIs and take advantage of the expanded program benefits and go-to-market (GTM) opportunities. You can also find more information on our Microsoft Security Experts Partner page.
To learn more about Microsoft Security solutions, visit our website. Bookmark the Security blog to keep up with our expert coverage on security matters. Also, follow us at @MSFTSecurity for the latest news and updates on cybersecurity.
4Gartner, Market Guide for Managed Detection and Response Services, Pete Shoard, Craig Lawson, Mitchell Schneider, John Collins, Mark Wah, Andrew Davies, 25 October 2021.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Every day, we must do our part to protect our planet from the impacts of climate change, and technology has an important role to play.
This Earth Day, like every Earth Day, I am taking the time to reflect on what we all need to do to protect and sustain Earth’s natural systems. What is unique this year is that I am doing it in person with my team for the first time in a long time.
Collaboration is an essential part of solving our climate crisis: sharing data, creating space for the connections that lead to innovations, and rallying around a common mission and goal. At Microsoft, it is something we are keenly focused on with our employees, our customers, and our partners.
Today, my team is together, and we will take a breath of fresh air, and continue the hard work needed to fulfill our commitments of being carbon negative, water positive and zero waste by 2030 all while protecting more land than we use and building a Planetary Computer.