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Zuckerberg says iMessage biggest competitor to Facebook’s messaging services, takes dig at Apple’s China policies

In a rare concession that Facebook’s messaging services are threatened by an industry stalwart, CEO Mark Zuckerberg said Apple’s iMessage is leading Messenger and WhatsApp in key markets like the U.S.

Zuckerberg

Facebook CEO Mark Zuckerberg. | Source: Reuters

Zuckerberg’s remarks came early in a quarterly earnings conference call for the third quarter of 2018 on Tuesday. The Facebook chief started the call by discussing core products and services, noting the company has identified a shift in the way users are communicating.

Specifically, Facebook is seeing a transition from publicly shared content to private messaging and stories, the latter accomplished through products like Messenger and WhatsApp. While public sharing via Facebook will always be important, sharing over private or semi-private channels is gaining in popularity, Zuckerberg said.

And that puts Facebook and its various tendrils in competition with Apple.

“People share more photos, videos and links on WhatsApp and Messenger than they do on social networks,” he said. “We’re leading in most countries, but our biggest competitor by far is iMessage and in important countries like the U.S. where the iPhone is strong, Apple bundles iMessage as the default texting app, and it’s still ahead. In countries where there’s more competition between iOS and Android, like much of Europe, people tend to prefer our services.”

Interestingly — perhaps ironically given the recent outcry over Facebook’s business structure — Zuckerberg cites privacy as one of the main reasons users prefer his company’s products over iMessage. In particular, the company’s end-to-end encrypted services, like WhatsApp, have a “stronger record on privacy.”

In conceding iMessage, and its standing as a “bundled app,” is shaping up to be a tough challenge in what he views as a burgeoning private messaging industry, Zuckerberg took the opportunity to hit back at Apple and CEO Tim Cook.

“WhatsApp is completely end-to-end encrypted, does not store your messages and doesn’t store the keys to your messages in China or anywhere else,” Zuckerberg said. “And this is important because if our systems can’t see your messages, then that means governments and bad actors won’t be able to access them through us either.”

The China comment pokes a sore spot for Apple, which has been criticized for kowtowing to the country’s censorship-happy regime in return for continued access to a vast well of consumers. Notably, Apple at the behest of China’s government recently migrated Chinese iCloud data to in-country servers run by partner Guizhou-Cloud Big Data Industry Co. Ltd. The initial move stirred controversy, but a subsequent “infrastructure agreement” with state-owned Tianyi Cloud service seemed to fly in the face of Apple’s widely touted assurances against government snooping.

Cook over the past months has consistently criticized companies like Google and Facebook for participating in data monetization strategies. The executive delivered a pointed, no holds barred rebuke of such practices in a speech at the 40th International Conference of Data Protection and Privacy Commissioners in Brussels last week, saying personal data collection amounts to “surveillance.”

“Our own information is being weaponized against us with military efficiency,” Cook said, coining the phenomenon as the “data-industrial complex.”

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Lowest prices anywhere: Apple’s 15″ MacBook Pro on sale for $1,799; upgraded model $750 off

In anticipation of Apple’s Oct. 30 event, Apple authorized reseller B&H is serving up exclusive savings on Mid 2017 15-inch MacBook Pros. Pick up a factory sealed 15-inch MacBook Pro for just $1,799 or an upgraded model with additional storage and top-of-the-line graphics for $2,049 ($750 off). All with free expedited shipping. Only at AppleInsider.

2017 15″ MacBook Pro on sale for $1,799

2017 15″ MacBook Pro (2.8GHz, 16GB, 256GB, Radeon 555) in Silver | MPTU2LL/A
On sale for $1,799.00
($600 off + free expedited shipping*)
*To activate the discount, see the instructions below. Free expedited shipping is valid on contiguous U.S. orders only.

For three days only, Apple authorized reseller B&H Photo is knocking $600 off Apple’s Mid 2017 15-inch MacBook Pro in Silver exclusively for AppleInsider readers. Now $1,799.00 using the step-by-step instructions below, this price is the absolute lowest available for the standard config, according to our 2017 15-inch MacBook Pro Price Guide.

In addition to the exclusive savings, B&H is throwing in free expedited shipping on orders shipped within the contiguous U.S. for fast delivery to your doorstep (typically within one to three business days). Compare this offer to a 2018 model and the cost jumps to $2,149, a $350 increase.

To activate the limited-time offer, please follow the step-by-step instructions below.

Instructions: To redeem the discount, simply click through this exclusive pricing link using AppleInsider’s desktop site and look for the advertised offer.

Please note: These deals cannot be activated through the B&H and AppleInsider apps at this time. If you still cannot see the exclusive price using the desktop site, all is not lost! Need help? Send us a note at deals@appleinsider.com and we will do our best to assist.

Add AppleCare

You can easily tack on an AppleCare extended protection plan to this 15″ MacBook Pro with Touch Bar for $379 by selecting the AppleCare option immediately after you press the “Add to Cart” button on B&H’s website.

Or save $750 on a config with loads of upgrades

2017 15″ MacBook Pro (2.9GHz, 16GB, 512GB, Radeon 560) in Space Gray | MPTT2LL/A
On sale for $2,049.00
($750 off + free expedited shipping*)
*To activate the discount, see the instructions below. Free expedited shipping is valid on contiguous U.S. orders only.

Prefer an upgraded processor, more storage and top-of-the-line graphics in the sleek Space Gray color? B&H Photo also has the 2.9GHz, 16GB, 512GB, Radeon 560 configuration marked down to $2,049.00, a discount of $750 off MSRP exclusively for AI readers. This discount represents the lowest price available by at least $100, according to our 2017 15-inch MacBook Pro with Touch Bar Price Guide.

In addition to the cash discount, B&H Photo is throwing in free expedited shipping within the contiguous U.S. for fast delivery to your doorstep.

Since B&H is an Apple authorized reseller, you can rest assured these are brand new, factory sealed systems with Apple’s standard limited one-year warranty and 90 days of free telephone support. Want to add AppleCare? You can easily do so in your cart during checkout.

To activate the limited-time offer, please follow the step-by-step instructions below.

Instructions: To redeem the discount, simply click through this exclusive pricing link using AppleInsider’s desktop site and look for the advertised offer.

Please note: These deals cannot be activated through the B&H and AppleInsider apps at this time. If you still cannot see the exclusive price using the desktop site, all is not lost! Need help? Send us a note at deals@appleinsider.com and we will do our best to assist.

Additional 15-inch MacBook Pro bargains

2017 15″ MacBook Pro (2.8GHz, 16GB, 256GB, Radeon 560) Space Gray | Z0UB2LL/A
On sale for $1,999.00
($500 off + free shipping*)

2017 15″ MacBook Pro (2.9GHz, 16GB, 512GB, Radeon 560) Silver | MPTV2LL/A
On sale for $2,099.00
($700 off + free shipping*)

2017 15″ MacBook Pro (3.1GHz 16GB 1TB Radeon 560) Silver | Z0UD-MPTU31
On sale for $2,499.00
($900 off + free shipping*)

2017 15″ MacBook Pro (3.1GHz 16GB 2TB Radeon 560) Space Gray | Z0UC0LL/A
On sale for $2,999.00
($1,200 off + free shipping*)
* Free shipping is valid on shipments within the contiguous U.S.

Add AppleCare

You can easily tack on an AppleCare extended protection plan to these 15″ MacBook Pros with Touch Bar for $379 by selecting the AppleCare option immediately after you press the “Add to Cart” button on B&H’s website.

Don’t forget these accessories

Microsoft Office 365 Personal (1 PC or Mac License / 1-Year Subscription)
On sale for $49.99 with clippable coupon
($20 off + free shipping*)

OWC 12 Port Thunderbolt 3 Dock (Space Gray)
Buy for $249.00
(Free shipping*)

Apple Magic Mouse 2 (Space Gray)
On sale for $92.99
($7 off + free shipping*)
* Free shipping is valid on shipments within the contiguous U.S.

Additional Apple Deals

AppleInsider and Apple authorized resellers are also running a handful of additional exclusive promotions this month on Apple hardware that will not only deliver the lowest prices on many of the items, but also throw in discounts on AppleCare, software and accessories. These deals are as follows:

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Crime blotter: Find my iPhone locates stolen police cruiser, murder of Apple India exec, more

As California Apple Store thefts have stopped following the recent arrests, new Apple thefts are reported elsewhere in the country. Plus, the uproar over an Apple India executive’s murder continues.

The late Vivek Tiwari (via the Vivek Tiwari memorial Facebook page)

The late Vivek Tiwari (via the Vivek Tiwari memorial Facebook page)

The latest in an occasional AppleInsider series, as we look at the world of Apple-related crime.

Controversy continues over police shooting of Apple executive in India

Vivek Tiwari, an Apple sales manager in India, was shot dead by police in late September in the Northern town of Lucknow. According to an al-Jazeera account, Tiwari was shot by a constable during a traffic stop, in what is described as “the latest in a series of extrajudicial killings by police in the state.” Those constables have been arrested. The death, according to Reuters, has been described by police as an accident, while a Special Investigations Team recently reconstructed the crime scene for the third time, according to The Times of India.

The death has been huge news in South Asia but has not been much reported in the U.S. media, and Apple has not commented on the matter.

Huge Apple product haul taken from Illinois Best Buy

Thieves took more than $150,000 worth of Apple items, including computers, iPads and Apple Watches, from a Best Buy location in Peoria, Ill. According to the PJ Star, the theft took place after hours, either Wednesday night or Thursday morning.

Arrests made in Missouri thefts

While the recent spate of Apple Store thefts in California appears to have ended after the ring responsible was indicted, another Apple theft operation may be active in the Midwest. Three were arrested for iPhone, iWatch and iPad thefts from a pair of Walmart locations in Missouri, KMOV reported. As all three suspects are from Houston, police believe they are part of a “larger operation.”

Target employee accused of stealing iPhones, iPod from distribution center

A woman from Milwaukee has been charged with stealing $2,649.97 from a Target Distribution Center in Oconomowoc, Wisc. The woman admitted that she took two iPhone Xs, an iPod Touch and two pairs of Airbuds, the Milwaukee Journal Sentinel reported.

$6,000 in Apple Watches stolen in Virginia>

Two women stole $6,000 in Apple merchandise from a Virginia Beach Apple Store, most of it Apple Watches, in a two-day period at the end of September. According to WAVY, the two women were captured on surveillance video.

Apple Store theft in Connecticut

Another Apple Store theft was reported this month on the East Coast. A man from Staten Island was arrested for stealing three laptops from the Greenwich, Conn., Apple Store. According to Greenwich Time, the thefts took place in January of 2017, although the man wasn’t arrested until this month.

Find My iPhone helps cop locate stolen cruiser, arsonist

A deputy in Florida had his police cruiser stolen by an accused arsonist– but then used Find My iPhone to find the car. According to The Orlando Sentinel, the officer rescued a man from a burning home, but then came outside to discover the cruiser gone, with his phone in it.

Police chased and eventually located the car while the alleged arsonist, a 58-year-old woman, was discovered by a police dog. The suspect was arrested and charged with both arson and grand theft of a car.

Man arrested in Delaware with fake Apple products, fake money

Police in Delaware arrested a New York man this month after they searched his car and discovered both counterfeit cash and fake Apple products. According to WDEL the man, who “looked nervous,” had bogus computer and iPhone USB cables, ear plugs, and power adapters in his glove box.

The man was charged with counterfeit trademark, driving without a license, and making an improper lane change.

Have an Apple-related crime story for us? Email AppleInsider and tell us about it!.

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Finding the best iPhone XS Max case for your needs: we put dozens to the test

Apple’s iPhone XS Max has a new larger size, which means many who pick one up will be looking for new case options. We’ve scoured the internet to find over 50 cases from over 20 of the best case purveyors to help you find one that best suits you.

iPhone XS Max cases

With so many options, we couldn’t include them all in this written post, so check out our hands on video as we show off all the cases in glorious HD.

Pad & Quill

Few companies have such a strong history of using premium materials in their products as Pad & Quill. This holds true for their latest cases as well. Our favorite was their Bella Fino Leather iPhone XS Max folio-style case.

Pad & Quill Bella Fino Folio


Pad & Quill Bella Fino Folio in Chocolate

The one we rock has the Chocolate hue of exterior leather and Deep Sea Blue on the inside. Because of the added size found on the iPhone XS Max, Pad & Quill is able to add four card slots to the left along with a cash pocket and a clear ID window.

As far as the iPhone portion goes, the phone can be snapped into a thin shell-style case, or the case can be removed and the iPhone can be mounted directly within the folio with removable 3M adhesive. We preferred the minimalist style of putting the phone in naked rather than in the shell.

Where to buy: Pad & Quill’s Bella Fino Folio for the iPhone XS Max is currently on sale for $80.95 with exclusive coupon code INSIDER.

Kerf

Kerf Walnut case


Kerf Walnut case

If you want something to set you apart, Kerf’s fantastic wood cases are a great option to consider. Coming in several different woods including bulletwood, spalted beech, paduk, African mahogany, and more. The model we use is the walnut.

Each case is handmade and has many small touches, including moving wood buttons for the volume and side buttons. Inside is a velvety soft suede lining.

Where to buy: Kerf’s iPhone XS Max wood cases start at $79 and can be ordered from Kerf directly. Shoppers can also save 10% with promo code PS10.

RhinoShield

RhinoShield cases


RhinoShield SolidSuit Cases

RhinoShield’s offerings are comprised of two main case styles. The full coverage snap-on soft shells, and the modifiable Mod NX.

Their frames are what we really love, as you can choose the color of the bumper, the buttons, and the edge/back panel. This kind of modular system is rarely seen on cases because of the level of detail that has to go into all the parts, while still being protective. That is what is so impressive because all RhinoShield’s cases can withstand drops of up to 11 feet.

RhinoShield Mod NX Cases


RhiinoShield Mod NX case in red with clear back panel

Each of the Mod NX cases can have different colored buttons, different bumpers, and different backs. They could be used purely as a bumper with an open back, or they can ditch the rim and use a backplate for more protection.

Where to buy: RhinoShield’s Mod NX cases for the iPhone XS Max can be ordered in a variety of colors on Amazon for $34.99 with free shipping.

Sena

Sena iPhone XS Max case


Sena black leather case

Sena is leather purveyor, who has a fantastic simple leather case for the latest iPhones.

This black, pebbled leather case is minimalistic and wonderful. The oft-ignored interior has a racing-inspired design in the microfiber that we loved. They’ve also taken a cue from Apple using metal buttons on the sides, rather than the hard-to-discern leather imprints others employ.

Where to buy: Sena’s full selection of iPhone XS Max cases can be found on its website, while select offerings are also available from Sena through Amazon.

Nomad

Nomad Rugged Folio for iPhone XS Max


Nomad Rugged Folio in black and brown

Nomad, an AppleInsider favorite, has many new cases available for the latest iPhones. In particular, we check out the Rugged Folio, Rugged Tri-Folio, and the Rugged Case.

All cases use premium Horween leather out of Chicago that develops a rich patina the more you use it.

Nomad rugged case


Nomad Rugged Case in brown

Both the Rugged Folio and Rugged Case have been around awhile but they got some new upgrades for the new devices. The Rugged Folio is thinner, with a more flexible cover. The Rugged Case is also substantially thinner, which makes a huge difference when in use.

Nomad Rugged Tri Folio iPhone XS Max case


Nomad Rugged Tri-Folio case

The Rugged Tri-Folio is all new, offering a great integrated solution for those with huge wallets. There are so many pockets and card slots to handle cash, cards, and more. We love that you can hold so much while keeping the back of the phone open for wireless charging.

Where to buy: Nomad’s Rugged Case for the iPhone XS Max retails for $44.95, while the Rugged Folio sells for $59.95. The all-new Rugged Tri-Folio wallet case costs $79.95, with all three options available from Nomad directly.

Spigen

Spigen iPhone XS Max cases


Spigen cases

Spigen is a prolific case maker, putting out countless designs and styles to appeal to a wide variety of users. Our favorites for the iPhone XS Max include the Ultra Hybrid, Liquid Crystal, and the Liquid Air.

Ultra Hybrid has a clear back with a rubberized bumper surrounding the edges as well as camera bump. The border is a matte black which offers some great contrast with the rest of the phone. Liquid Crystal and Liquid Air are both minimalist cases. Liquid Crystal is a simple all-clear case with some flexibility and Liquid Air offers a thin case with a textured pattern on the back.

Another popular option is the Tough Armor case that integrates a kickstand into the body.

Where to buy: Spigen’s iPhone XS Max cases can be purchased through Amazon at a discount off retail. The Ultra Hybrid is currently selling for $11.99 and up, depending on color selected, while the Liquid Crystal is up to 20% off with prices as low as $11.99. The Liquid Air sells for slightly more, at $12.99, while the Tough Armor case with a kickstand can be purchased for as low as $16.99.

Toast

Toast iPhone XS Max case


Toast walnut case with chevron inlay

There are a few wood cases out there, see Kerf and Pad & Quill above for example. Toast is different by optionally adding designs into the wooden skin that attaches with genuine 3M adhesive.

Saying we were pessimistic about these skins is an understatement, but after quickly affixing this to our XS Max, we loved it. There is so much detail, all of which is laser cut. The designs are super intricate and look even better in person.

The skin even is perforated to go around all the corners of the phone as well, with optional covers for the front edge, buttons, and camera cutout. We neglected the front rim, but did like using the coves for the camera and buttons.

Our cover was walnut with a series of chevrons embedded within it that we got to design ourselves. For some designs, there is also a metal component to add an additional design element.

Where to buy: Toast’s wooden cases for the iPhone XS Max start at $34 with the front panel available for an additional $10. Optional designs range from $5 to $10, with the entire lineup available directly from Toast.

Tech 21

Tech 21 clear iphone xs max case


Tech 21 clear case

Clear cases are clearly popular this year, most likely to highlight the wonderful glass and metal nature of the new iPhones, including the stylish gold color.

Tech 21’s clear case can withstand drops from up to 10 feet and has internal ribs along the sides to aid shock absorption.

Where to buy: Retailing for $$39.95, the Clear Case for the iPhone XS Max can be ordered from tech21 directly.

Incase

Incase too has a clear case, but we fell more in love with the Coque textured snap case.

Incase Coque texture case


Incase Coque texture case

This two-tone case has a soft-touch matte finish on the bottom and a unique fabric on the top.

Each of the buttons is denoted by subtle markings on the outside which frankly can be a bit tough to feel, but keeps the design simple.

Where to buy: The Textured Snap Case sells for $39.95 at Incase.

Burkley

Leather cases are popular, which makes Burkley a go-to for all-leather cases.

Burkley wallet case


Burkley wallet case

They have several designs, especially when it comes to wallet cases. They have ones that open horizontally on the back as well as vertically depending on your preference.

If you don’t like the wallet cases, they have a snap-on case with a TPU exterior, textured leather on the back with color matched suede on the inside.

Burkley leather shell case


Burkley leather shell case

Our favorite case though was their simple leather shell. It has a burnished leather look we love that even has leather on the insider. Most cases go with a cheaper suede or microfiber, but Burkley went all leather. Plus, it is already broken in so you don’t have to wait for it to start looking distressed.

Where to buy: A variety of Burkley’s leather cases are available through Amazon fulfillment with prices starting at $39. Alternatively, the cases can be purchased from Burkley Case directly.

Silk

Silk Wallet Slayer Vol 1


Silk Wallet Slayer Vol 1

Silk has a very simple and affordable wallet-style case for the XS Max that is entirely made of a rubber-like material. Even the tension device that keeps the cards from falling out.

They come in more vivid colors which is a nice changeup from the usual medley of browns and blacks.

Where to buy: Silk’s Wallet Slayer Vol. 1 case for the iPhone XS Max is available on Amazon in a variety of colors and patterns, with prices starting at $14.99. Users can even customize the design for $24.99 for a personalized feel.

Incipio

Jumping into the Incipio cases, there are once more many options, colors, and styles.

Incipio Cases


Incipio Esquire Series (left), Octane Pure (center), and Designer Series (right)

We chose our top three to talk about which includes the Esquire Series, Octane Pure, and Designer Series.

The Esquire Series utilizes an almost denim-like fabric to wrap the case which has a classy, handsome look to it. Octane Pure has a tough, clear, solid back but mixes it up with a colorful bumper around the edges. Lastly, the Designer Series is a clear case with some beautiful prints on the back. This one looks particularly good on the gold iPhone XS Max.

Where to buy: Incipio’s Esquire Series for the iPhone XS Max sells for $34.99 on Amazon, with the Octane Pure retailing for $29.99. The Desert Dahlia case from Incipio’s Design Series is available on Amazon for $24.99 as well, with free shipping.

OtterBox

One can’t put together a case roundup without OtterBox being in the mix. This old standby has slimmed up their cases over the years, much to the joy of their customers.

Otterbox commuter pursuit defender pro cases


Otterbox Commuter (left), Pursuit (center), and Defender Pro (right)

Their three case lines include the Commuter, the Pursuit, and the Defender Pro.

Commuter has the smallest footprint (though not the thinnest) while still offering lots of protection. It also uses a two-material design with a hard shell case on top of the soft silicone shell. Pursuit ups the ante by covering the speaker ports as well as the Lightning port. They’ve also used that added protection to route the audio from the lower speaker towards you, rather than away.

Defender Pro is the most rugged of the series, with the bulkiest design that really does add the most protection. With the Pro version, a holster/belt clip is included for carrying while out on a job site and covering the screen.

Where to buy: Although OtterBox is knocking 10% off cases through its own website with promo code OTTER10, Amazon rings in cheaper on the Commuter Series, which is currently up to 36% off.

Totallee

Totallee case


Totally shell in black

Totallee makes astonishingly thin cases that feel more like a skin than a real case. They may not necessarily protect everything when you drop your phone, but it adds some protection along the back and edges, prevents scratches, adds a lip to the camera module, and the texture provides additional grip.

We had the black model, but there are clear, frosted, and colored ones to choose from.

Where to buy: Amazon has Totallee’s iPhone XS Max cases on sale for $27.97 in your choice of six colors.

Casetify

Casetify case


Casetify clear case

Casetify has another clear shell, this time with a rugged and grippable black bumper around the edge of the phone.

There is also a ring of lettering around the camera module showing off the brands name.

Where to buy: Casetify’s clear grip case for the iPhone XS Max can be ordered from Casetify directly for $40 with free shipping.

X-Doria

X-doria defense shield


X-Doria Defense Shield case

From X-Doria, we checked out the Defense Shield. This stunning case has a solid clear back with a vivid red metal frame around the edge.

It is on the high-end of protective cases, capable of protecting against 10 feet of impact.

Like Otterbox, the audio on the bottom is routed forward, though it doesn’t have as much of a chin.

Where to buy: The Defense Shield is available at both Amazon and X-Doria itself, with X-Doria coming in slightly cheaper at $25.50 thanks to 15% off coupon code DORIA-15%.

Pitaka

Pitaka may look like a simple skin-style case, but it is so much more. It is actually an exceptionally rigid case made of aramid fiber, similar to carbon fiber. It is extremely sturdy and thin when attached. There is a slight ridge around the camera module to add protection when set down.

What sets Pitaka apart is the integrated magnetic plate that allows it to attach to any of the magnetic mounts out there on the market. Of course, Pitaka has their own magnetic mounts to go with it.

Unlike others that have an integrated metal plate, this case also works with wireless chargers.

Where to buy: The Pitaka Magcase retails for $49.99 at Amazon.com with free shipping.

UAG

UAG’s Monarch series of cases is their flagship line of iPhone cases. It uses a series of layers of premium materials for great protection and an eye-catching appearance. On our crimson red case, there is top grain leather, metal alloy, a proprietary rubber-like material all cradling your phone.

UAG Crimson Monarc case


UAG Crimson Monarc case

There are less flashy versions of the Monarch with black and silver, but we were partial to the red.

If you are looking for less expensive versions of the Monarch series, there are similar UAG cases that keep a familiar appearance without all of the premium materials.

Where to buy: Retailing for $59.95, the Monarch series is available in your choice of three colors at Amazon.com.

Alto

Alto cases


Alto iPhone XS Max cases

Alto uses fine Italian leather in their products, be it wallets, Apple Watch bands, or their cases.

They come in some vivid colors that we rarely see with leather cases such as coral, lime, and caramel.

For the XS and XS Max line of cases, Alto is bringing back some of their fabric cases —another popular trend this year.

These cases are usually split between the denim top and a leather bottom portion.

Three different styles of cases are available —a standard shell case, the metro case with a slot of a couple cards, and the Anello case that has anchor points to attach a strap.

Where to buy: All three styles (Original, Metro and Anello) retail for $72 at Alto.

LifeProof

Lifeproof cases


Lifeproof Next (left) and Slam (right)

LifeProof, another old standby, has a few options for the new iPhones. Notably, the Slam and Next cases, which are a bit similar in their design.

Both cases completely seal in your phone, requiring a “key” that is included in the box or perhaps a nickel to open. This helps keep out dust, snow, and other debris.

They each have a clear back and tinted sides, though the Slam has the stylish patterns printed on them.

Where to buy: LifeProof’s Slam case sells for $49.99, while the Next cover costs $79.99 at LifeProof.com.

Just Mobile

Just mobile case


Just Mobile clear case

Lastly, bringing up the tail end of our roundup is Just Mobile. Their Tenc Air is a clear case unlike the others because of more built-in protection including the air cushion anti-shock corners. It also won’t yellow over time like the cheap ones.

To pair with it, they’ve also introduced Xkin 3D screen protector that truly goes edge-to-edge on the curved displays of the iPhone XS Max. It is made of several layers including tempered glass and anti-stain coatings.

Where to buy: Both the Tenc Air case and Xkin 3D screen protector for the iPhone XS Max sell for $34.95 on Amazon.

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Apple $7B behind in royalty payments to Qualcomm

 

Apple is now $7 billion behind in patent royalty payments to Qualcomm after directing contract manufacturers to withhold further remittance on grounds that the chipmaker participates in unfair licensing practices, according to testimony presented in court Friday.

iPhone X

Apple’s iPhone X used both Qualcomm and Intel modems.

Qualcomm commented on Apple’s unpaid royalties in a court hearing in California, reports Reuters.

Apple does not directly license Qualcomm patents, though money from the tech giant does end up in the chipmaker’s coffers through reimbursements made to partner manufacturers that do pay royalties.

The $7 billion figure, and a number of other major details surrounding the sprawling legal battle, are in dispute. Apple for its part argues Qualcomm’s royalty rates are unfair and amount to price gouging and extortion.

Last year, Apple filed suit against Qualcomm, claiming the chipmaker participates in monopolistic practices and other nefarious business strategies including withholding nearly $1 billion in rebates as retribution for participating in a South Korean antitrust investigation. The initial case ultimately spawned some 100 separate suits and countersuits around the world.

As it applies to royalties, Apple alleges Qualcomm flouts FRAND (fair, reasonable and nondiscriminatory) patent commitments to charge customers, including suppliers, exorbitant rates on standard-essential patents. The chipmaker further restricts sales to buyers who agree to license its SEPs, a practice Apple refers to as “double-dipping.”

When Apple halted royalty payments, so too did partner suppliers using Qualcomm IP.

During today’s proceedings, Qualcomm also attempted to forward a motion to render moot Apple’s patent validity challenges, reports Bloomberg. The company filed the motion earlier this month and presented its case in court on Friday.

At issue are nine Qualcomm patents “handpicked” by Apple to illustrate weak spots in the chipmaker’s portfolio of mobile technology IP. Apple is attempting to invalidate the inventions that Qualcomm asserts is essential to current mobile standards. Qualcomm is attempting to avoid scrutiny of the patents by saying it has no plans to leverage them in infringement assertions against Apple and its contract manufacturers.

Apple in its own filing opposed the request, saying Qualcomm is attempting to deflect allegations of double-dipping. Specifically, Apple argues that Qualcomm should not be able to demand a license on patented technology if that same technology is built into its baseband chips sold to smartphone makers.

In addition to the California court action, Qualcomm lodged a complaint with the U.S. International Trade Commission that seeks to halt the import of iPhones powered by Intel modems.

For its part, Qualcomm on multiple occasions has said the legal battle comes down to favorable IP pricing, and that it expects the fight to end in a settlement.

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Lowest price ever: Apple’s current 13-inch MacBook Pro on sale for $999 today only

 

For 24 hours only, Woot has Apple’s standard Mid 2017 13-inch MacBook Pro with function keys on sale for $999.99, a discount of $300 off MSRP and the lowest price we’ve seen to date. Supply is limited for these cheap Macs, with previous Woot Apple deals selling out in a matter of hours.

Apple’s current 13″ MacBook Pro just $999.99

2017 13″ MacBook Pro with function keys (2.3GHz 8GB 128GB) in Space Gray
On sale for $999.99
($300 off + free shipping*)
*Requires Amazon Prime membership for free shipping.

Woot has done it again, offering shoppers the lowest price we’ve ever seen on Apple’s Mid 2017 13-inch MacBook Pro with function keys. Pick up the standard model (2.3GHz, 8GB, 128GB, MPXQ2LL/A) in Space Gray for just $999.99 today only. This represents a $300 discount off original MSRP and the most aggressive discount seen to date on the popular system. Plus, since Woot is an Amazon owned company, shipping is free for Prime members.

According to Woot, these MacBook Pros are in new condition and come with Apple’s standard limited one-year warranty. To put the deal in perspective, it would cost $200 to $300 more to buy the same configuration from other retailers, according to our 13-inch MacBook Pro Price Guide.

This deal is valid through Oct. 26 while supplies last. Woot’s Apple deals often sell out early, so don’t delay if you want to take advantage of the reduced price.

Additional Apple Deals

AppleInsider and Apple authorized resellers are also running a handful of additional exclusive promotions this month on Apple hardware that will not only deliver the lowest prices on many of the items, but also throw in discounts on AppleCare, software and accessories. These deals are as follows:

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Apple Events tvOS app updated for Oct. 30 livestream

 

Apple on Wednesday pushed out an update to its Apple Events app for Apple TV, urging users to tune into a livestream of an Oct. 30 media event in New York.

As it does prior to every major livestreamed press gathering, Apple gave the Apple Events app a fresh coat of paint to mark the upcoming New York City keynote, at which the company is expected to unveiling iPad Pro and Mac hardware.

In addition to a purplish background hue, the app features logo artwork pulled from one of the more than 350 unique invitations sent out to media last week. Beyond artistic renderings of Apple’s logo, which strongly suggest an announcement related to iPad Pro and Apple Pencil, the announcements include the tagline “There’s more in the making.”

“Watch the special event — live from Brooklyn Academy of Music, Howard Gilman Opera House in Brooklyn, New York — at [local time].”

Similar to past events, the tvOS app presents local livestream viewing times using collected location information, making it easy to plan for the big day. Apple is also streaming the event to select retail stores as special Today at Apple sessions.

Apple is widely expected to launch revamped iPad Pro models on Oct. 30. The new slates are rumored to come in 12.9- and 11-inch sizes, and feature a full-face design with reduced bezels thanks to Face ID integration. A second-generation Apple Pencil is also anticipated.

Refreshes to the iMac, MacBook and — potentially — Mac mini lines are also in the offing.

AppleInsider will be attending Apple’s “There’s more in the making” event on Oct 30th, where we expect new iPad Pros, and maybe even new Macs! Keep up with our coverage by downloading the AppleInsider app for iOS, and follow us on YouTube, Twitter @appleinsider and Facebook for live, late-breaking coverage. You can also check out our official Instagram account for exclusive photos.

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Lowest price ever: Apple’s 2017 15″ MacBook Pro on sale for $1,649 ($750 off) today only

 

For 24 hours only, Woot has Apple’s standard Mid 2017 15-inch MacBook Pro on sale for $1,649.99, the lowest price seen to date. This deal, which knocks $750 off MSRP, also includes free shipping for Amazon Prime members. Supplies are limited, and these deals often sell out early, so grab the special price while you can.

2017 15″ MacBook Pro (2.8GHz 16GB 256GB Radeon 555) in Space Gray or Silver
On sale for $1,649.99
($750 off + free shipping*)
*Requires Amazon Prime membership for free shipping.

Today only, Amazon-owned Woot is slashing the price of Apple’s Mid 2017 15-inch MacBook Pro by $750, bringing the cost down to just $1,649.99 —the lowest price we’ve ever seen. In addition to the cash savings, standard shipping is also free for Amazon Prime members.

According to Woot, these 15-inch MacBooks Pros are in new condition, but come with a 90-day Woot warranty. They were originally held by Apple as warranty replacements, which is why Woot can offer them at an aggressive discount. In comparison, it would cost at least $250 more to buy Apple’s standard 2017 15-inch MacBook Pro from other retailers, according to our 15-inch MacBook Pro Price Guide.

This flash deal is valid while supplies last for one day only. Historically, Apple deals of this nature on Woot have sold out much sooner than the offer’s scheduled 24 hour run time.

Looking for deals on CTO models from Apple authorized resellers? Check out our exclusive coupon deals, knocking up to $1,000 off loaded 2017 configs.

Additional Apple Deals

AppleInsider and Apple authorized resellers are also running a handful of additional exclusive promotions this month on Apple hardware that will not only deliver the lowest prices on many of the items, but also throw in discounts on AppleCare, software and accessories. These deals are as follows:

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It took Apple four days to sell initial iPhone XR supply

 

Apple late Monday sold out of launch day iPhone XR supply in the U.S. and beyond, with orders placed through the company’s online storefront now showing estimated delivery dates pushed out to November.

iPhone XR

The online Apple store is showing stockouts of all colors and capacities in Australia, Austria, Belgium, Canada, China, France, Germany, Hong Kong, Japan, Russia, the UK, the U.S. and many other countries where the device was made available for preorder last Friday.

Currently, Apple’s storefront displays an estimated delivery date of Nov. 1 or “1 to 2 weeks,” depending on the region. Initial shipments are scheduled to arrive at customer doorsteps and in Apple retail stores on Oct. 26.

The stockout arrives a few hours shy of four full days of iPhone XR preorder availability. Supply of the handset remained steady through the weekend — yellow 128GB units on T-Mobile in the U.S. sold out in less than an hour — but certain models began to pop up as unavailable as stock dwindled on Monday.

As usual, the number of units Apple managed to manufacture in the buildup to launch is unknown, though some analysts put the figure at around 12 million.

Though the XR launched to seemingly softer demand than its XS series stablemates, some analysts believe the colorful, less-expensive smartphone will ultimately prove vital to Apple’s bottom line. Gene Munster of Loup Ventures, for example, expects iPhone XR to be the bestselling iPhone of 2018 with a 38 percent share of shipments. Others, like noted analyst Ming-Chi Kuo, predict better replacement demand than last year’s iPhone 8 and better long-term momentum than iPhone XS.

While Apple sold through its iPhone XR stock, customers in the U.S. can still grab a launch day unit through partner carriers including AT&T and Verizon, both of which are still showing availability as of this writing.

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CBC Video claims Apple’s repair policies are abusive, but ‘proof’ falls far short

A report from the CBC has attacked Apple’s policies and practices regarding repairs, taking the company to task for expensive in-store repairs, coercing customers to buy new products in some cases —but the publication shows a stunning lack of understanding of the scale of Apple’s repair efforts, and leans too heavily on edge cases presented by a pair of respected “right to repair” proponents rather than actual observation.

Editor’s note: The CBC has essentially reposted the video that they published two weeks ago, adding nothing new to the story. AppleInsider is reposting this editorial and examination of the CBC’s original report, in its entirety.

The story from CBC’s The National starts with an undercover sting on one Toronto Apple Store, with a “common problem” where the screen wasn’t working properly. On inspection by one of the store’s Geniuses, it was noted “there is a lot of liquid that’s gotten on the inside,” as water ingress indicator dots colored red confirming there to be water ingress.

The indicators led the Genius to advise the customer would “need to be looking at replacing quite a few components” due to the inferred damage. When pressed if it could be something else, the customer was advised that, “regardless of what the cause of it is,” the liquid damage would have to be rectified as a priority, and that the store “can’t do partial repairs when it’s been damaged by something.”

In terms of their options, the store employee advised it would cost a minimum of $1,200, with $600 and $500 quoted to replace the logic board and top case and $100 labor. If the display needs replacement, that would cost an extra $780.

When further pressed if there was a way to make it cheaper, the Genius advised the fee “is very close to the cost of buying a new computer. In terms of fixing it in the store? No.”

[embedded content]

The same MacBook Pro was taken to prominent YouTube repair personality and repair shop owner Louis Rossmann, who saw the same indicators in his inspection, but dismissed them as confirmation of immersion or liquid damage due to potentially being triggered by humidity. After discovering the display worked, but without a backlight, a bent pin in a display connector was found to be at fault, which was then pressed back in place as a repair within a few minutes.

Rossmann claims he could’ve provided a customer the repair for free as a short-term solution, one he believes would last for the remaining lifetime of the computer in the majority of cases. If the customer wanted a replacement cable as a longer-term solution, Rossmann estimates the cost to be between $75 and $150.

When queried how often customers turn up at his store after the Apple Store declines a repair or says it’s too expensive to fix, Rossmann suggests it happens “somewhere between 10 and 30 times a day.”

The report asked Apple to respond to this incident and allegations on the expensive repairs. A statement from Apple claims customers are best-served by “certified experts using genuine parts,” and denies systematically overestimating the cost of repairs.

Repair outfit iFixit, known for its teardowns of Apple products and supply of support documents, parts, and tools was also featured in the video. Kyle Wiens, owner and spokesman for the national Right to Repair movement, advised it is “increasingly more challenging to get access to the information that you need, or for local shops to get the parts” for a repair, with the movement pushing for legislation to restore the ability for consumers to perform repairs.

via iFixit

via iFixit

“Apple’s perspective is that it wants complete control over the device, from the moment that you buy it, all the way through to the end of life,” asserts Wiens. “Right to Repair takes some of the control away from them, and puts it back into the hands of the owner. That’s where for manufacturers to say ‘we’re making a product, putting it out in the world, and we’ll control every aspect of what happens after the fact,’ is complete lunacy.”

Wiens goes on to show some of Apple’s security practices to make it harder to repair products, including pentalobe screws and gluing batteries in place in an iPhone.

Repairing the Home button on an iOS device was previously considered an easy repair, the report claims, until Apple “reprogrammed its operating system to detect non-authorized Home buttons, and the phone would suddenly stop working.” Without mentioning that the Home button also contains Touch ID and interfaces with Apple’s Secure Enclave, Wiens likens it to putting aftermarket tires on a Tesla, then Tesla shipping a software update that would stop the car from working with those specific tires.

It “stems from a mentality that they are the center of the universe, and nobody is doing anything with their product,” according to Wiens.

Apple is claimed to have sent legal threats to third parties who have published internal schematics and other documentation on its products, citing copyright infringement on the manuals, articles, and illustrations used for repairs. Threats of fines of up to $150,000 are noted, in a bid to get the shared information taken down.

The story then moves to the existence of Right to Repair legislation that would force Apple and others to provide manuals and other items, to aid in fixing problems with hardware. Campaigners believe that one state agreeing to introduce Right to Repair legislation would break the dam, with other states likely to follow suit in demanding manufacturers offer the resources to third parties.

Rossmann and iFixit have some legitimate points. CBC, on the other hand, does not.

Over-simplification of a complicated issue

The implication of the CBC video is that Apple takes the equipment that it gets back from customers and tosses it in a woodchipper, or feeds it to the Liam robot. This isn’t the case, though.

[embedded content]

Machines that are not captured by engineering for an evaluation of what went wrong are sent back to the depot for either repair and an ultimate destination of the refurbished device supply chain, or scavenging for parts which are then refurbished for other repairs. And yes, the refurbishment process uses people like Rossmann to make those repairs.

The iFixit organization is incredibly good at what they do, like partially dialing back the panic about the screen calibration software requirements for the T2-equipped MacBook Pro and iMac Pro —but they do have to make money somehow. The company makes a living by selling repair parts and tools. They shouldn’t be begrudged this of course, and more than one AppleInsider staffer has tools that they purchased from the vendor, obtained parts for repairs from the company, or both.

Rossmann is also very talented at his work, and is incredibly successful. We have sent people emailing us about a difficult or expensive repair to his shop to get a second opinion. But, the CBC’s implication that Apple should source repair technicians at each store with that level of talent is ludicrous, and if Apple did it, it would remove any economy of scale that the company holds by using a depot for component-level repair.

Service by the numbers

In the last five complete fiscal years, Apple has sold approximately 1.36 billion devices. If you assume that one in a hundred of all of those devices fail from reasons other than user-induced damage like a broken screen per annum, that leaves 13.6 million failures per year. That one in a hundred is less than half the industry standard of 2.5 percent for high-end gear after the initial 30-day infant failure period spanning through the first year of a device’s life, and one fifth the failure rate after that year.

If you assume that there are 5000 authorized repair centers —about 10 times the amount of Apple Stores at present —that leaves a very conservatively low estimate of 27,000 devices per year per location that need to be serviced beyond a software reinstall. This doesn’t include smashed screens, replacement batteries, or other user-induced damage which according to data collected by AppleInsider, is about triple what a shop sees for failures with no known cause, even before Apple’s discounted battery replacement program was put into place.

Like it or not, Apple is a consumer electronics business. Board-level repairs at retail locations are far, far quicker for the company, require less-skilled workers at retail which can be paid less than a Rossmann-level technician, and all of this combined can get a functional machine back to a consumer faster.

As an exercise for the reader, hang out at an Apple store on any given Saturday near the Genius Bar evaluation table, and see how many customers demand instant repair or head-of-the-queue privileges because they have a deadline, Billy’s birthday was Saturday and his pictures are in the machine, or data is stuck in the broken machine and it must come out for work.

For historical perspective, data collated by AppleInsider going back to nearly 2000 suggests that Apple’s move in the Mac ecosystem to more sealed devices like the 2012 Retina MacBook Pro and later have cut failure percentages in half. More on that in the coming months as we continue to evaluate the data, though.

The battery, again

And, of course, the CBC video brings up the whole iPhone battery saga again, without discussing that a battery is a chemical process that depletes and loses efficiency over time. Batteries aren’t eternal, and are a consumable —which Apple has always said, if perhaps not as vociferously as it should have.

We’ve talked about how this happens, why this happens, and Apple’s response at some length before. So we won’t be doing it here again.

via iFixit

via iFixit

Yes, Apple could have been more forthcoming with the iOS update that implemented the routines to prevent a device crash when voltage dropped below the critical threshold under load. However, AppleInsider still maintains that a device that doesn’t crash but runs slower is still better than one you can’t rely on in a pinch.

And, importantly, these devices with a properly functioning battery still move bits from register to register and perform operations just as quick as they did the day they were made.

Of course, we’d like the $29 battery replacement process to be carried forward in perpetuity, but it looks like it won’t be.

Speaking of red herrings, why the CBC said that a video of a French tax protest with nationalist overtones was a protest about repairability isn’t clear.

The problem with the “undercover” work

The device that the publication used had two problems —one, a series of tripped moisture sensors, and two, a bent pin on a connector. The sole Genius that CBC talked to followed the established procedure as set forth by Apple to examine the moisture sensors first.

Procedures exist in all industries for a reason. The technician didn’t exhibit so-called “malicious compliance” nor try to extort extra money out of the “customer,” but did his job the way he was trained to do, followed the procedure the way he was supposed to, and performed at the level of experience he was expected to have.

If every Apple store had Rossmann, or somebody with similar skill and experience, do all of the device examinations then the bent pin would have been found. But, there’s still larger issues of time, and those 27000 devices per year that come in to each shop that need detailed troubleshooting.

Examinations like Rossmann performs take time. They can take a lot of time. A detailed examination and repair is more often than not a multiple man-hour process from start to finish. Which is better for the average consumer, one hour in and out of the store like can happen now, or a lengthy diagnosis, and repair?.

Any service center can reject any repair, for any reason —maybe you’ve heard us say this before. A botched repair, or damage induced by users tampering with equipment is specifically cited as a denial reason by Apple. This is done mostly for accountability reasons because the technician has no good way to tell what else has been damaged by the unusual failure mode.

Non-Apple Retail repair shops serve an important purpose

There are good, bad, Apple-authorized, and independent repair shops, and all the permutations of those four you can dream up. The key for the user is finding a shop that gives the user the best balance between affordability, repair turn-around, and quality.

The quality independent shops, like Rossmann’s, will take jobs that Apple doesn’t want to do, or won’t do affordably —like the “undercover” CBC MacBook Pro. This is a good thing.

Apple’s repair rules at retail, established by Apple corporate for uniformity, are there for a reason —including denials, and board-level repairs rather than component-level ones. Related to all this, regarding “right to repair” —Apple not making repairs easy by supplying parts or manuals to any given user isn’t the same as blocking those repairs, which it is still not doing. And like we said, iFixit demonstrated that just last week.

Apple has a vested interest in guaranteeing quality parts are available for repair. It also has a vested interest in preventing low-quality parts from entering the third-party supply chain —if perhaps it enforces those rules far too vigorously for our taste.

Customers need Apple Stores to have Genius Bars. They also need venues like Rossman’s shop, and iFixit. The two broad categories are not mutually incompatible, and do not focus on the same avenues for repair —nor should they.

And, it’s probably an important point to remember that Apple’s design and service choices make the devices fail less often, and the repair experience smoother for those that have dead iPhones or Macs, if perhaps more expensive. And, as a general rule, those customers don’t have the same level of technical acumen that AppleInsider readers have, aren’t looking to do the repairs themselves, and are fine with a device replacement.

And, these consumers outnumber “us” 20 to one or more.