Category: Apple Insider

Apple Support app

The official @AppleSupport account was launched in 2016, and it’s primarily used to provide tips for Apple products and address customers directly. The account earned an award from Twitter that same year, thanks to its high level of engagement.

However, according to sources speaking to MacRumors, that will be coming to an end. The report states Apple is planning to eliminate its social media support advisor roles available on Twitter/X, YouTube, and the Apple Support Community forum.

The change will start beginning October 1, 2023, when Apple will stop all human replies via direct message on Twitter. Instead, according to the source, customers will receive an automated reply informing them how they can contact Apple to receive assistance.

The paid Community Specialist role that helps customers via the Support Community forum will also be eliminated. And Apple will stop offering technical support through comments posted on YouTube videos.

Reportedly over 150 employees are reportedly impacted by this change, but Apple is offering to transition them to phone support roles. One source said Apple is not allowing the employees to transition to other chat-based support roles, unless medically necessary.

The transition away from social media support is expected to be completed by the end of November. The employees who elect to make the transition to phone support will be provided with the necessary training.

Apple last updated its official Support app in August, providing more information regarding physical Apple Store locations, and more. The app, Apple’s official support website, and phone line are going to be the only official support venues going forward.

AppleInsider is unable to confirm these changes are taking place. The story will be updated with any additional information as it becomes available.

Using promo code APINSIDER at Apple Authorized Reseller Adorama, you can save $200 on top of the $1,200 instant rebate already in place, resulting in a staggering $1,400 off MSRP on the premium model that features Apple’s M1 Max chip with a 24-core GPU.

This laptop in the sleek silver finish also has 64GB of memory, double the amount found in the baseline M1 Max config. Storage comes in at a respectable 1TB, making this high-end configuration a great option for business professionals and students alike.

In addition to the $1,400 markdown on the laptop itself, the same APINSIDER coupon code drops three years of AppleCare down to $319, a discount of $80 off MSRP.

• 14″ M1 Pro (8-core CPU, 14-core GPU), 16GB RAM, 512GB SSD, Space Gray: $1,549* ($450 off)
• 14″ M1 Pro (10-core CPU, 16-core GPU), 32GB RAM, 1TB SSD, Space Gray: $1,999* ($900 off)
• 16″ M1 Pro (10-core CPU, 16-core GPU), 32GB RAM, 512GB SSD, Space Gray: $1,849* ($1,050 off)
• 16″ M1 Max (10-core CPU, 32-core GPU), 64GB RAM, 2TB SSD, Space Gray: $2,949* ($1,350 off)

If you need help activating the APINSIDER promo code at Adorama, here are step-by-step instructions to redeem the discount:

1. Shop through this pricing link and add the MacBook Pro to your cart.
2. Proceed to checkout and when you get to step 3 (Payment), look for a link with a gift icon that says: “Do you have a gift card or promo code?”
   
3. Click that link to bring up the coupon code field and enter APINSIDER. Here’s what it looks like:
   
   

There are plenty of additional bargains on hundreds of Apple products in our Price Guide. Find exclusive savings on everything from MacBook Air computers to the Apple Watch Ultra. Here are a few top offers in effect now:

At WWDC ’23 Apple introduced the Apple Game Porting Toolkit (AGPT) – a new SDK which allows game developers to port existing Windows-based DirectX games to the Mac via a translation layer.

Our original article on how to install the Game Porting ToolKit showed you how to install the AGPT using the macOS Terminal, but for many users the process is complex and error-prone.

Now InstallAware – traditionally a maker of Windows installer tools – has created a macOS installer for AGPT which allows you to install the software with just a few clicks from a traditional macOS installer.

Below we’ll walk you through how to use InstallAware’s installer for AGPT.

This walkthrough assumes you already have the git source code control system installed on your Mac. If not, get the installer from git-scm.com and run it to install git.

First, you’ll want to gather all the pieces for the installer from InstallAware’s GitHub repository: the sources, the .dmg, and the installer which is contained on the .dmg.

To do so, make a local folder to hold all the files on your Mac’s drive where you would normally keep all your downloads and sources. We’ll use the working name “AGPT” for the folder.

Next, open the Terminal app in the Utilities folder on your Mac. Change the directory to the folder you just created using the cd command followed by a space, then drag the new AGPT folder into the Terminal window to add the path.

Press Return. This changes your present working directory in Terminal to the AGPT folder.

Next, go to InstallAware’s AGPT GitHub page and click the Code button, then the small clipboard icon button to copy the URL to clone the repository into the new AGPT folder:

https://github.com/installaware/AGPT.git

Back in Terminal, on a new line type git clone, a space, then paste in the GitHub repo line you copied above.

Press Return.

If all goes well, git will fetch the AGPT remote repo into your AGPT folder on your Mac’s drive. This leaves you with the contents of the remote repository for the InstallAware installer in the AGPT folder you created.

The git clone command completes.

Next, scroll down the GitHub repo’s page a bit to just above the screenshot and click the link to get the installer’s .dmg file from www.installaware.com/iamp/agpt.dmg

Once downloaded, in Finder manually drag the .dmg file into the AGPT folder you made. Now double-click it in Finder to open the .dmg.

If you like, you can also copy the installer into the AGPT folder to copy it to your Mac’s drive, or just double-click it from the .dmg to open it:

The InstallAware installer.

If you get a warning about “Game Porting Toolkit Installer” being an app you downloaded from the internet, just click “Open” to open it anyway.

Once you double-click the installer you get a window with several options (several of which the installer says are optional).

At the top are options to install the Homebrew package manager, the Wine translation layer, and configure Windows settings. The installer says it auto-detects if these options are already installed, but on our Mac, it didn’t uncheck the Homebrew option even though we already had it installed.

If this happens, and you already have Homebrew installed, go ahead and uncheck that option.

In the field below, you have the option to select which Apple Game Porting Toolkit .dmg the installer will use by clicking the Browse button – if you’ve already downloaded one from Apple, but this step is optional. The installer knows how to find the Apple Game Porting Toolkit .dmg on the internet on its own.

If you don’t already have the .dmg for the Apple Game Porting Toolkit downloaded to your Mac, click the small link above the top text field to download it:

Click the text link to download Apple’s game Porting Toolkit.

This will open the More Downloads section on Apple’s Developer website, but you’ll first need to sign in with your Apple ID.

Once signed in, expand the Game Porting Toolkit item by clicking the View Details link, then click the .dmg download button. This will download Apple’s Game Porting Toolkit .dmg to your Mac:

Download Game Porting Toolkit from Apple’s website.

Once downloaded, the .dmg should auto-mount on your Mac’s desktop, but go ahead and copy it to your AGPT folder for future reference.

Now head back to the InstallAware installer app, which should still be running, and click the Browse button next to the text field. Navigate to Apple’s Game Porting Toolkit .dmg you downloaded and select it by clicking the Open button.

The next step is optional but if you also want to set up a Windows app while installing the Game Porting ToolKit, click the second Browse button below the first one, and select any compatible Windows .exe setup file from disk. In this example we’ll install Medal of Honor: Allied Assault:

Select a third-party app to install.

Now you’re finally ready to install everything. Click the Next button to start the installation.

If you get the error “Tapping Apple Homebrew Failed!” with Error code -1, you’ll need to either turn on the Homebrew option at the top of the original installer window or else manually tap the Apple Homebrew formula in Terminal with:

brew tap apple/apple http://github.com/apple/homebrew-apple

And press Return.

But as we stated in our original article, this may take a long time – up to an hour on an Apple Silicon machine. So you may just want to check the Homebrew option in InstallAware’s installer and try again.

As the installer starts running, it will ask you for your Mac’s admin password with a “Checking for sudo access” prompt. You’ll need to enter an admin password for your Mac to proceed:

Enter an admin password.

You won’t see any progress indicators, so it’s best just to let the installer run which can take quite a while. When done you’ll be prompted for Wine and other settings. Just use the defaults:

Prompt for optional settings’ change.

Finally, if you selected any third-party software to install, the installer will run that installer last and you’ll need to step through it. If you’re installing commercial software, you’ll need a serial number for your installer:

Game installer running.

Once any third-party installer finishes, you’re done. Click the Done or Finish button and you’re finished.

We’ve already covered how to run third-party games in Game Porting Toolkit in our previous article, so check out that article for instructions.

InstallAware’s installer does make installing the Game Porting Toolkit easier with far fewer steps and far fewer commands in the Terminal – even if it does seem to have a few glitches or idiosyncrasies here and there.

Meross Outdoor Dimmer Plug

Smart plugs are great accessories to own because they can control nearly anything in your house from your device. From lamps to bug zappers, you can turn any “dumb” appliance into a smart one.

The problem is all they can do is turn your appliances on and off. While this may be enough for most objects, others may have additional features you want to control — like dimmable lights.

The Meross Outdoor Dimmer Plug offers deep control of your appliances at a budget-friendly price. It’s a great way to manage your outdoor scenery with an automation from your phone.

The Meross Outdoor Dimmer Plug is designed like other outdoor plugs. It’s made from polycarbonate fire retardant material and is FCC (Federal Communications Commission) certified.

Measuring 2.36 x 3.15 x 1.58 inches, it’s small enough to be tucked into corners or hidden under a table. There’s also a tiny hook on the back to mount the plug if you don’t want it on the ground.

Hook to mount the plug on the wall

The plug is rated IP44 dust-resistant and splash-resistant. However, you should keep the Outdoor Dimmer Plug out of water and in a dry location.

The Outdoor Dimmer Plug has a singular outlet, so you can only plug in one appliance at a time. Connected to it is a severely short cable, which requires you to already have your appliance stationed near an existing outlet.

Meross Outdoor Dimmer Plug control/power button and cable

On top of the Outdoor Dimmer Plug is a button that can control the power and brightness of your lights when it’s disconnected from your iPhone. A light surrounding the button will indicate if the plug has power and is in setup mode.

When the plug is not in use, a cover can be placed over the outlet for maximum protection. On the flip side, when the plug is in use, the cover hangs off the side of the plug until it’s needed again.

The Meross Outdoor Dimmer Plug lets you control your lights and appliances from any device. But you must properly set up the plug before you can do that.

To start the setup process, the ring around the button must be blinking to indicate it’s ready to pair.

To connect the plug to WiFi, you need to have a 2.4GHz network available. A 5GHz network is incompatible.

While the Outdoor Dimming Plug can control the power of any connected device, it can also change the brightness levels of plugged-in dimmable lightbulbs. Even if the bulb’s screwed into an ordinary lamp, the dimness can still be altered.

LED and CFL bulbs are compatible with the plug by outputting a maximum of 150W. INC bulbs are also compatible and can have a maximum output of 400W.

If you aren’t using the plug for lighting, then note it’s not compatible with pumps, pool filters, and motors.

When controlling the dimness of your lights, you can set them to a level between 1% to 100%. If you are using the button, it can be set to 10%, 20%, 30%, 50%, or 100% brightnesses.

While you can control the Outdoor Dimming Plug from anywhere you have an internet connection, you will receive faster response times if you are in the same location.

The Meross Outdoor Dimmer Plug can be controlled from the Home or Meross app. However, the Meross app offers more functionality than the Home app does.

When first connecting the Outdoor Dimmer Plug to the Home app, it will recognize it as a light, not a plug. Yet, you can change the device’s icon after you complete the setup process.

Changing the brightness levels is easy — all you do is tap on the plug in the Home app and raise or lower the toggle. However, if the plugged-in lights change colors, you cannot change them from the plug itself.

HomeKit controls for Meross Outdoor Dimmer Plug

Just like with other HomeKit accessories, you can group the Outdoor Dimming Plug with other plugs and lights within the app. Since you can only plug in one appliance, this becomes a useful feature if you purchase multiple plugs and want to control them simultaneously.

By grouping the plug with dimmable lights, you can adjust their dimness level simultaneously. But, if you link it to a non-dimmable device, you’ll need to access the group settings and modify the plug’s level separately.

If you have existing automations, you can include the Outdoor Dimmer Plug or create a new one based on it. You can choose when the plug will turn on or off and set the brightness level.

While the Home app can control the main functions of the Outdoor Dimmer Plug, the Meross app provides additional features the Home app does not.

Meross native app controls

One useful feature of the app is checking the compatibility between the plug and the light you plugged in. It allows you to check the stability of the light and what level to set the brightness at if it starts flickering.

The Meross app will also supply updates to the plug when available.

Ultimately, no matter which app you use, you can easily control the Outdoor Dimming Plug’s core functionality at your fingertips.

The Meross Outdoor Dimmer Plug is a wonderful addition to your outdoor lights, allowing you to control their power and dimness from your phone.

Meross Outdoor Dimmer Plug

Setting up the Outdoor Dimmer Plug was straightforward, and the response time to commands was quick. Although the bulb’s brightness level didn’t change instantly when invoked, it still only took two seconds to complete.

The Outdoor Dimming Plug is great for people who hang up seasonal holiday lights and want to put them on multiple schedules. It also benefits people who want to set the mood on their patio by changing their light’s brightness level.

The price is another highlight for the Outdoor Dimming Plug because it retails under $30. Most HomeKit accessories can be expensive, but Meross has a reputation for selling budget-friendly HomeKit devices, and this plug is no different.

Although we had a positive experience with the plug, we believe it would be beneficial if it had a longer cable and more outlets in the future. While it is possible to use an extension cable to solve this issue, it would be more convenient if the plug had these features built-in.

If you want easier control over your outside lights, then the Meross Outdoor Dimmer Plug is a great option to choose. However, if you live in an apartment or don’t use outdoor lights, we recommend looking at a pack of smart plugs instead.

• IP44 rating
• Dimmable accessibility with compatible lightbulbs
• Budget-friendly price

• Only one outlet
• Only available in black
• Short wire length

You can purchase the Meross Outdoor Dimmer Plug from their website for $28.99. It’s available in black.

You can also purchase it from Amazon for $30.99. It’s also available in black.

Save big on high-performance Macs at B&H.

This week’s best deals include a $1,600 discount on a fully-loaded 16-inch MacBook Pro, capable of handling your photo and video journey. Or, bring home the most affordable Mac product with the mini coming in at only $549, and you get free expedited shipping in the lower 48 that puts products in your hands in two days.

B&H Photo is selling the ultimate MacBook Pro Kit designed to give you everything you need to outfit your office or study space. The fantastic kit comes with a black Apple Magic Mouse, USB-C hub, laptop bag, 4-port USB wall charger, Microsoft 365 subscription, and AppleCare+.

And that’s just the accessories. The MacBook Pro offered in this deal is a loaded beast of a machine powered by the M1 Max chip, 64GB of RAM, and 2TB of SSD storage. Plus, customers can snag one in either Space Gray or Silver for only $3,171.96.

Mac users have more options than ever, including the Mac mini as the go-to affordable desktop replacement. Now, B&H Photo is selling the Mac mini for only $549, which makes it $150 cheaper than you can buy from Apple.

Although this Mac mini is only the entry-level model, it still boasts enough capability to power the everyday user. It has the M2 chip, 8GB of Unified Memory, and 256GB of SSD storage; you only need to pair it with a Studio Display for an unbeatable setup.

While the Mac mini is a practical option for desktop users, those looking for something more mobile will want to look at B&H Photo’s $120 discount on the M2 MacBook Air. The 13-inch model is perfect for those requiring a lightweight option that still packs a punch.

For only $1,179, Apple users will find this upgraded 13-inch MacBook Air provides an affordable yet usable piece of hardware. It also sports the M2 chip, a bump up to 16GB of Unified Memory, and 256GB of SSD storage. You can pick one up in the lovely Midnight finish at $120 off.

Abandon practicality and go for total performance with the 16-inch MacBook Pro that B&H has on sale for $3,299. That price reflects a whopping $1,600 off the retail price but comes with unreal capabilities.

Those capabilities come from the M1 Max chip, 64GB of RAM, and 4TB of SSD storage. These components give this MacBook Pro the computing power you need for the most demanding projects, like rendering 4K Pro Res streams or coding massive applications.

There is no better way to enjoy your Mac than by pairing it with a top external display. B&H Photo thought so, too, and slashed its price for the Apple Studio Display by $100, bringing it to a much more affordable $1,499.

The Apple Studio Display puts 27 inches of 5K resolution in your face, supports over 1 billion colors, and an A13 chip powers ambient light sensors and the gorgeous 12MP HD FaceTime camera. This model comes with standard glass and a tilt-adjustable stand.

From the new MacBook Air 15-inch to the M2 Mac mini, AppleInsider readers can snap up exclusive discounts on the latest Apple hardware. Be sure to visit our Apple Price Guide to view the best sales and special offers at Apple resellers.

Linux logo on a MacBook Pro

The Asahi Linux project for Mac first teased plans to launch a dedicated GPU driver for Apple Silicon running Linux back in 2022. At the time, they had already reverse-engineered a prototype that was “good enough to run real graphics applications and benchmarks.”

Now, in 2023, the first and only conformant OpenGL ES 3.1 GPU driver is available for Apple Silicon-based Macs.

To reach this goal, it took thousands of tests to make sure that the driver is stable and won’t produce issues. There is a test suite that is tasked with testing every feature within the implementation.

Once that test period is over, there is a 30-day review period overseen by the standards body, Khronos. In the case for the first conformant OpenGL ES 3.1 GPU for Apple Silicon, there were no issues found.

OpenGL ES 3.1 makes it possible for applications to write to a specific image displayed on the screen, which enables algorithms to run flexible image processing. The Asahi Project offers a detailed rundown of how the new feature works.

Asahi Linux logo

Interestingly, the project points out that Apple’s own drivers for Apple Silicon are not conformant for any standard graphics API. This being the case, it means there is no guarantee that any application using the available standards like OpenGL ES, OpenGL, or Vulkan, will work on a computer with an M1 or M2 processor.

There’s a real-world scenario for this, too, according to the report:

“The third-party MoltenVK layers a subset of Vulkan on top of the proprietary drivers. However, those drivers lack key functionality, breaking valid Vulkan applications,” the post adds. “That hinders developers and users alike, if they haven’t yet switched their M1/M2 computers to Linux.”

Linux 5.19 was released in August 2022, notable for the fact it was done on an M2-equipped MacBook Air.