Payment failure issues will be processed in-app
App Store payment failures are a big inconvenience for users and developers alike, but Apple will soon let customers solve their issues without leaving the app.
Apple handles payment processing through in-app purchases, but when a payment fails, customers are often knocking on the developer’s door. A new system will enable users to get help without ever leaving an app or needing to bother the developer.
Before, if a payment failed and a subscription lapsed, customers may lose access to certain billing discounts or grandfathered plans. Customers would then go to the developer to complain, even though payment processing is Apple’s problem.