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AppleInsider - Apple activates limited on-site iPhone repairs in select US cities

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Apple activates limited on-site iPhone repairs in select US cities

<div style="margin: 5px 5% 10px 5%;"><img src="https://www.sickgaming.net/blog/wp-content/uploads/2020/02/apple-activates-limited-on-site-iphone-repairs-in-select-us-cities.jpg" width="1" height="1" title="" alt="" /></div><div><p><!-- font size selector, BEGIN --> <span class="cfix">&nbsp;</span> </p>
<p class="gray small byline"> By <a href="https://appleinsider.com/cdn-cgi/l/email-protection#a7c9c2d0d4e7c6d7d7cbc2cec9d4cec3c2d589c4c8ca">AppleInsider Staff </a> <br /><span class="gray">Friday, January 31, 2020, 04:42 pm PT (07:42 pm ET)</span> </p>
<p> <span><span class="article-leader">Apple recently added an option for customers to receive on-site service for certain iPhone repairs in select metropolitan cities across the U.S., with work fulfilled by Apple Authorized Service Provider Go Tech Services. <br /></span></p>
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<div class="article-img"><img src="https://www.sickgaming.net/blog/wp-content/uploads/2020/02/apple-activates-limited-on-site-iphone-repairs-in-select-us-cities.jpg" alt="Onsite Repair" height="368" class="lazy" data-original="https://www.sickgaming.net/blog/wp-content/uploads/2020/02/apple-activates-limited-on-site-iphone-repairs-in-select-us-cities-1.jpg"><img src="https://www.sickgaming.net/blog/wp-content/uploads/2020/02/apple-activates-limited-on-site-iphone-repairs-in-select-us-cities-1.jpg"></div>
<p><span class="minor2 small gray">Apple’s Get Support webpage shows a new option for on-site repairs.</span></div>
<p>While repairs are not conducted by Apple itself, the new service option is a convenient and presumably expedient alternative to visiting an Apple Store or shipping a damaged device to a repair center. </p>
<p>Apple offers on-site repairs to enterprise customers, but until now has restricted consumer service to physical stores and mail-in service. Unlike its small business offerings, the consumer version appears limited to <a href="https://appleinsider.com/topic/iphone">iPhone</a> and is currently unavailable to owners of <a href="https://appleinsider.com/inside/apple-watch">Apple Watch</a>, <a href="https://appleinsider.com/topic/ipad">iPad</a>, <a href="https://appleinsider.com/topic/mac">Mac</a>, <a href="https://appleinsider.com/inside/apple-tv">Apple TV</a> and <a href="https://appleinsider.com/inside/homepod">HomePod</a>. </p>
<p>The new feature can be accessed through Apple’s <a href="https://getsupport.apple.com/">Get Support</a> webpage under “Schedule a Repair.” Depending on the problem and location, Go Tech Services is listed as a viable alternative to Apple Stores and Authorized Service Providers. Clicking through sends users to Go Tech Services’ website, where they can schedule a meet time. </p>
<p>It is unclear if on-site service warrants an additional fee, as pricing information is not available on Apple or Go Tech Services websites. </p>
<p>As noted by <em>MacRumors</em>, which spotted the option <a href="https://www.macrumors.com/2020/01/31/apple-support-onsite-repairs-go-tech/">earlier today</a>, Go Tech Services on-site repairs are accessible in Chicago, Dallas, Houston, Los Angeles, New York, San Francisco. Other areas might be covered, as Apple does not furnish a complete availability list. Whether the company intends to roll out the service nationwide is unknown. </p>
<p>It appears Go Tech Services is equipped to handle a limited range of repairs that at this point starts and ends with cracked front screens impacting recent generation iPhones. Other devices are not noted as eligible for on-site service on Apple’s website, nor does the service selection process show on-site repair availability for other issues like water damage, cracked rear glass, malfunctioning buttons or battery replacement. </p>
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