09-30-2023, 11:35 PM
AppleInsider - Customer FineWoven complaints lead to threadbare response from Apple
<div style="margin: 5px 5% 10px 5%;"><img src="https://www.sickgaming.net/blog/wp-content/uploads/2023/09/customer-finewoven-complaints-lead-to-threadbare-response-from-apple.jpg" width="1312" height="738" title="" alt="" /></div><div><div class="col-sm-12" id="article-hero" aria-labelledby="hero-cap" role="figure">
<p id="hero-cap" class="hero-caption" title="Apple's FineWoven case">Apple’s FineWoven case</p>
<p> <a href="https://www.sickgaming.net/blog/wp-content/uploads/2023/09/customer-finewoven-complaints-lead-to-threadbare-response-from-apple.jpg"> <img decoding="async" src="https://www.sickgaming.net/blog/wp-content/uploads/2023/09/customer-finewoven-complaints-lead-to-threadbare-response-from-apple.jpg" alt> </a> </div>
<p class="col-sm-12 article-lead">An internal memo from Apple to retail employees offers little help regarding <a href="https://appleinsider.com/inside/iphone" title="iPhone" data-kpt="1">iPhone</a> FineWoven case material complaints over durability and build quality.
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<p>Apple has <a href="https://appleinsider.com/articles/23/09/12/finewoven-is-here-as-apple-phases-out-leather-in-watch-bands-cases">moved away</a> from leather products in favor of a more sustainable FineWoven material. The suede-like cloth material falls short in several ways, as we covered in <a href="https://appleinsider.com/articles/23/09/24/apple-finewoven-case-review-not-the-leather-replacement-we-were-hoping-for">our review</a>.
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<p>Apple sent out an internal memo to retail employees in response to customer complaints and questions, and it <a href="https://9to5mac.com/2023/09/25/iphone-15-finewoven-complaints-retail-stores/">was seen</a> by <em>9to5Mac</em>. The memo didn’t offer much helpful information and repeated much of what was shared on Apple’s website.
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<p>“You may get questions from customers about the appearance of the new FineWoven material, how it wears over time, and how to care for it,” the memo stated. “You can let customers know the FineWoven material is made from a luxurious microtwill, with a soft yet durable suede-like texture.”
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<p>When asked about durability, employees should explain that cases “may look different and show wear over time as the fibers get compressed with normal use.” The memo adds that “some scratches may diminish over time.”
</p>
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<div class="col-sm-12">
<p>The memo also shares previously known information, like how <a href="https://appleinsider.com/inside/magsafe" title="MagSafe" data-kpt="1">MagSafe</a> accessories may leave imprints and how to clean the material. Like other Apple products, Apple recommends wiping down the case with a damp, lint-free cloth.
</p>
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<div class="col-sm-12">
<p>FineWoven may have been a mistake as a case material, though time will tell if Apple abandons the option. It is yet to be seen how the material will endure as an <a href="https://appleinsider.com/inside/apple-watch" title="Apple Watch" data-kpt="1">Apple Watch</a> band, which are <a href="https://appleinsider.com/articles/23/09/25/apples-finewoven-magnetic-band-now-available-for-preorder">now available</a> to order.</p>
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https://www.sickgaming.net/blog/2023/09/...rom-apple/
<div style="margin: 5px 5% 10px 5%;"><img src="https://www.sickgaming.net/blog/wp-content/uploads/2023/09/customer-finewoven-complaints-lead-to-threadbare-response-from-apple.jpg" width="1312" height="738" title="" alt="" /></div><div><div class="col-sm-12" id="article-hero" aria-labelledby="hero-cap" role="figure">
<p id="hero-cap" class="hero-caption" title="Apple's FineWoven case">Apple’s FineWoven case</p>
<p> <a href="https://www.sickgaming.net/blog/wp-content/uploads/2023/09/customer-finewoven-complaints-lead-to-threadbare-response-from-apple.jpg"> <img decoding="async" src="https://www.sickgaming.net/blog/wp-content/uploads/2023/09/customer-finewoven-complaints-lead-to-threadbare-response-from-apple.jpg" alt> </a> </div>
<p class="col-sm-12 article-lead">An internal memo from Apple to retail employees offers little help regarding <a href="https://appleinsider.com/inside/iphone" title="iPhone" data-kpt="1">iPhone</a> FineWoven case material complaints over durability and build quality.
</p>
<div class="col-sm-12">
<p>Apple has <a href="https://appleinsider.com/articles/23/09/12/finewoven-is-here-as-apple-phases-out-leather-in-watch-bands-cases">moved away</a> from leather products in favor of a more sustainable FineWoven material. The suede-like cloth material falls short in several ways, as we covered in <a href="https://appleinsider.com/articles/23/09/24/apple-finewoven-case-review-not-the-leather-replacement-we-were-hoping-for">our review</a>.
</p>
</div>
<div class="col-sm-12">
<p>Apple sent out an internal memo to retail employees in response to customer complaints and questions, and it <a href="https://9to5mac.com/2023/09/25/iphone-15-finewoven-complaints-retail-stores/">was seen</a> by <em>9to5Mac</em>. The memo didn’t offer much helpful information and repeated much of what was shared on Apple’s website.
</p>
</div>
<div class="col-sm-12">
<p>“You may get questions from customers about the appearance of the new FineWoven material, how it wears over time, and how to care for it,” the memo stated. “You can let customers know the FineWoven material is made from a luxurious microtwill, with a soft yet durable suede-like texture.”
</p>
</div>
<div class="col-sm-12">
<p>When asked about durability, employees should explain that cases “may look different and show wear over time as the fibers get compressed with normal use.” The memo adds that “some scratches may diminish over time.”
</p>
</div>
<div class="col-sm-12">
<p>The memo also shares previously known information, like how <a href="https://appleinsider.com/inside/magsafe" title="MagSafe" data-kpt="1">MagSafe</a> accessories may leave imprints and how to clean the material. Like other Apple products, Apple recommends wiping down the case with a damp, lint-free cloth.
</p>
</div>
<div class="col-sm-12">
<p>FineWoven may have been a mistake as a case material, though time will tell if Apple abandons the option. It is yet to be seen how the material will endure as an <a href="https://appleinsider.com/inside/apple-watch" title="Apple Watch" data-kpt="1">Apple Watch</a> band, which are <a href="https://appleinsider.com/articles/23/09/25/apples-finewoven-magnetic-band-now-available-for-preorder">now available</a> to order.</p>
</div>
</div>
https://www.sickgaming.net/blog/2023/09/...rom-apple/