Xbox Wire - Xbox Support’s New Site: Smarter, Faster and All About You

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Xbox Support’s New Site: Smarter, Faster and All About You



Xbox gives you a place to play and connect with your friends

and family, and we know it’s no fun when you’re interrupted. That’s where Xbox Support

steps in – whether via the Xbox Assist app on Xbox One, our online help at support.xbox.com,

our support forums or our customer support advocates, we’re always working to get

you back to gaming as fast as possible.

Today, we’re sharing another update – a new version of our support website. We’ve completely rebuilt the site with a brand-new look and feel that makes it faster and simpler to get help with your account, games, subscriptions and devices. Not only does the new site make finding help easier and more intuitive, it provides notifications based on what’s happening with Xbox and your account so the information you need is front and center.



Here are some of the updates we’ve made:  

• Smarter search – Search using your own
  
  words and we’ll match you with the best solution we have, plus suggestions from
  
  the community. The new search is focused on support exclusively and improves
  
  from use over time.
  
  
• Personal notifications – Sign in with
  
  your Microsoft account and we’ll give you notifications and alerts to solve
  
  problems or prevent them before they happen.
  
  
• Designed for mobile – The new site is
  
  designed to work and look great on your phone or tablet so you can get help
  
  easily from your preferred device. And of course, it looks great from a web browser
  
  too.
  
  
• New Contact Us – We’ve made it quick and
  
  easy to solve problems on your own, but we know that sometimes you just need to
  
  connect with a person. Contact options are conveniently located in every article
  
  and offer new tools to connect you to the best options for your specific question.
  
  
• It’s fast – If you’re a gamer, you
  
  probably get enough of lag and loading screens. You might not be able to see
  
  it, but we rebuilt support.xbox.com from the ground up to help every page load
  
  faster.
  

We aren’t done yet. We’re planning more updates to keep

improving Xbox Support online based on your feedback. Come visit when you haven

an issue, get help, and let us know what you think (it’s the big green “Give feedback”

button at the bottom of our home page).

Our goal is to solve your problems, save you time, and get

you back to playing games. After all, fun and play are the greatest achievements

you can unlock. Happy gaming!