12-28-2018, 03:02 PM
Player Support Report – 12/27/2018
<div><p> As mentioned last week, <i>This Week at Bungie </i>will be offline through January 10, 2019. Until then, we’ll be keeping you up to date on issues we’re tracking through the holiday season, along with some vital information. Make sure to note the dates below, as we don’t want you to miss out on any fun before the Dawning concludes.</p>
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<h2>Support Class</h2>
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<div>
<img src="https://www.bungie.net/pubassets/pkgs/119/119541/DPS_Gif_.gif?cv=3983621215&av=1291958229" /></div>
<div>
<p><b>Season’s Greetings</b></p>
<div>As players participate in the final week of the Dawning, Destiny Player Support continues to monitor player-reported issues in the <a href="https://www.bungie.net/en/Forums/Topics/?tg=Help" title="" target="">#Help forum</a>. Listed below are the latest issues monitored by the DPS team over the holiday week:</div>
<div>
<ul>
<li><b>Ace of Spades</b>: We are investigating player reports indicating that Memento Mori is cancelling early when reload is initiated, then interrupted by sprinting.</li>
<li><b>Braytech RWP Mk. II</b>: We are investigating player reports stating that the Braytech RWP Mk. II Scout Rifle cannot be infused above 600 Power.</li>
<li><b>Blast Furnace</b>: We are investigating player reports describing Blast Furnace losing extra ammo on trigger pull when its magazine is overloaded by Ambitious Assassin.</li>
</ul>
</div>
<p>Additionally, we’d like to remind players that <b>the Dawning ends on January 1, 2019</b>. At that time, incomplete or unredeemed triumphs will expire, and players will no longer be able to participate in Dawning activities.</p>
<p><b><i>Destiny 2: Forsaken</i> and Season of the Forge Vital Information and Known Issues</b></p>
<p>In addition to the items listed above, Destiny Player Support would like to remind players of the currently tracked vital information and known issues which players should be aware of in Destiny 2.</p>
<div></p>
<ul>
<li><b>Claiming Dawning Triumphs</b>: Unearned or unclaimed Triumphs for the Dawning will be removed when the Dawning concludes. Players should claim all completed Dawning Triumphs before the Dawning ends on January 1, 2019.</li>
<li><b>Weapon Frame Bounties</b>: We are investigating an issue where players are able to purchase weapon frame bounties when a player’s inventory is full, and they don’t go to the postmaster. Additionally, players who carry over weapon frames from prior weeks will lose access to one of the new week’s weapon frames after completion of the old frame in that week.</li>
<li><b>Dawning Items Already Claimed</b>: We are investigating player reports that some Dawning items in the Winterdrift Engram are showing as claimed even if the player has not yet found or received them.</li>
<li><b>Radiant Matrix Missing from Inventory</b>: We are investigating an issue where the Radiant Matrix will push out of a player’s postmaster and become unobtainable. It is recommended that players check their postmaster to retrieve their Radiant Matrix if it is missing from their inventory.</li>
<li><b>Veteran of the Hunt Emblem</b>: We are investigating an issue where the “Veteran of the Hunt” emblem, given to eligible players in the Gratitude Package from Commander Zavala, uses incorrect art assets. This has also caused the “Universal Hero” PC-exclusive promotional emblem to not display correctly.</li>
</ul>
</div>
<p><b>One Final Reminder</b></p>
<p>We’d like to take this opportunity to remind players that <b>the Dawning ends on January 1, 2019</b>. At that time, incomplete or unredeemed Triumphs will expire, and players will no longer be able to participate in Dawning activities. Additionally, Dawning ingredients required to create cookies, including those purchased for bright dust from Eververse Trading Co., will be removed from player inventories.</p>
<p>Happy New Year from Player Support!</p>
</div>
</div>
<div>
<hr />We’ll be back again next week with another Player Support Report to cover any issues that appear over the remainder of our holiday break. If you encounter any issues during your playtime, be sure to report to our <a href="https://www.bungie.net/en/Forums/Topics/?tg=Help" title="" target="">#Help forums</a>. Player Support, Cozmo and I will be here to monitor for any bumps on the path into the new year.</div>
<div>Alright, alright, alright<a href="https://www.bungie.net/en/Community/Detail?itemId=250270438" title="" target="">.</a> 2019 on the horizon.</div>
<p>Cheers,</p>
<p>Dmg04</p>
</div>
</div>
<div><p> As mentioned last week, <i>This Week at Bungie </i>will be offline through January 10, 2019. Until then, we’ll be keeping you up to date on issues we’re tracking through the holiday season, along with some vital information. Make sure to note the dates below, as we don’t want you to miss out on any fun before the Dawning concludes.</p>
<div>
<h2>Support Class</h2>
<div>
<div>
<img src="https://www.bungie.net/pubassets/pkgs/119/119541/DPS_Gif_.gif?cv=3983621215&av=1291958229" /></div>
<div>
<p><b>Season’s Greetings</b></p>
<div>As players participate in the final week of the Dawning, Destiny Player Support continues to monitor player-reported issues in the <a href="https://www.bungie.net/en/Forums/Topics/?tg=Help" title="" target="">#Help forum</a>. Listed below are the latest issues monitored by the DPS team over the holiday week:</div>
<div>
<ul>
<li><b>Ace of Spades</b>: We are investigating player reports indicating that Memento Mori is cancelling early when reload is initiated, then interrupted by sprinting.</li>
<li><b>Braytech RWP Mk. II</b>: We are investigating player reports stating that the Braytech RWP Mk. II Scout Rifle cannot be infused above 600 Power.</li>
<li><b>Blast Furnace</b>: We are investigating player reports describing Blast Furnace losing extra ammo on trigger pull when its magazine is overloaded by Ambitious Assassin.</li>
</ul>
</div>
<p>Additionally, we’d like to remind players that <b>the Dawning ends on January 1, 2019</b>. At that time, incomplete or unredeemed triumphs will expire, and players will no longer be able to participate in Dawning activities.</p>
<p><b><i>Destiny 2: Forsaken</i> and Season of the Forge Vital Information and Known Issues</b></p>
<p>In addition to the items listed above, Destiny Player Support would like to remind players of the currently tracked vital information and known issues which players should be aware of in Destiny 2.</p>
<div></p>
<ul>
<li><b>Claiming Dawning Triumphs</b>: Unearned or unclaimed Triumphs for the Dawning will be removed when the Dawning concludes. Players should claim all completed Dawning Triumphs before the Dawning ends on January 1, 2019.</li>
<li><b>Weapon Frame Bounties</b>: We are investigating an issue where players are able to purchase weapon frame bounties when a player’s inventory is full, and they don’t go to the postmaster. Additionally, players who carry over weapon frames from prior weeks will lose access to one of the new week’s weapon frames after completion of the old frame in that week.</li>
<li><b>Dawning Items Already Claimed</b>: We are investigating player reports that some Dawning items in the Winterdrift Engram are showing as claimed even if the player has not yet found or received them.</li>
<li><b>Radiant Matrix Missing from Inventory</b>: We are investigating an issue where the Radiant Matrix will push out of a player’s postmaster and become unobtainable. It is recommended that players check their postmaster to retrieve their Radiant Matrix if it is missing from their inventory.</li>
<li><b>Veteran of the Hunt Emblem</b>: We are investigating an issue where the “Veteran of the Hunt” emblem, given to eligible players in the Gratitude Package from Commander Zavala, uses incorrect art assets. This has also caused the “Universal Hero” PC-exclusive promotional emblem to not display correctly.</li>
</ul>
</div>
<p><b>One Final Reminder</b></p>
<p>We’d like to take this opportunity to remind players that <b>the Dawning ends on January 1, 2019</b>. At that time, incomplete or unredeemed Triumphs will expire, and players will no longer be able to participate in Dawning activities. Additionally, Dawning ingredients required to create cookies, including those purchased for bright dust from Eververse Trading Co., will be removed from player inventories.</p>
<p>Happy New Year from Player Support!</p>
</div>
</div>
<div>
<hr />We’ll be back again next week with another Player Support Report to cover any issues that appear over the remainder of our holiday break. If you encounter any issues during your playtime, be sure to report to our <a href="https://www.bungie.net/en/Forums/Topics/?tg=Help" title="" target="">#Help forums</a>. Player Support, Cozmo and I will be here to monitor for any bumps on the path into the new year.</div>
<div>Alright, alright, alright<a href="https://www.bungie.net/en/Community/Detail?itemId=250270438" title="" target="">.</a> 2019 on the horizon.</div>
<p>Cheers,</p>
<p>Dmg04</p>
</div>
</div>