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<\/p>\nNow, staff can build annual reports with Teams, easily sharing multiple source documents while knowing that team members are always working with the most current versions. As with every other aspect of work life for Tony\u2019s employees, that strategy is carefully aligned with company values. \u201cWe use the chat feature in Teams to build the personal relationships we want to encourage,\u201d says Ursem. \u201cEmail is more formal, more time-consuming. Chat lends itself to the shared humor and quick check-ins that naturally fit our culture and make us more efficient.\u201d<\/p>\n
With Teams, Tony\u2019s team members have an informal, easy way to collaborate on projects with each other and with suppliers by using Teams Rooms. For IT Manager Rick van Doorn, otherwise known as Chocomatic Fanatic, nurturing spirit drives key decisions made by company leadership. \u201cWe say that our team comes first,\u201d he explains. \u201cWithout the team, there is no company. And keeping that team collaborating optimally is vitally important to everything we do.\u201d<\/p>\n
Since implementing Teams, the company has averaged a 10 to 15 percent decrease in its total email volume. Ursem and van Doorn point out that this is happening despite steady company growth. \u201cWe\u2019re pushing communication to the channels where it can happen most effectively,\u201d says van Doorn.<\/p>\n
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A new world of work Internally, employees mix up workspaces every six months, sharing space with colleagues from different departments to build stronger team relations. That dedication to cultivating teamwork led the company to experiment with various apps purported to propel teamwork forward.<\/p>\n One of the biggest successes to come out of this experimentation was consolidating telephony with Office 365 in April 2019. As a result, employees can now access the company landline through Teams with the Vodafone Calling in Office 365 solution. For customer contact, Teams is extended with the Anywhere365 Contact Center. Because the solution interoperates with Salesforce, incoming calls can be logged in the company\u2019s customer relationship management system for inclusion in the customer database.<\/p>\n \u201cUsing Teams with Vodafone Calling in Microsoft Office 365 amplifies the personal and transparent approach we\u2019re known for,\u201d says van Doorn. \u201cWe can talk to our chocofans with full knowledge of their prior backgrounds, orders, and feedback.\u201d Incoming calls automatically route to the best person to handle the call, no matter where that person is, and contact information is included for the convenience of the person receiving the call.<\/p>\n
<\/strong>The company focuses intently on messaging, both internally and externally. Even the design of its chocolate bars has a message \u2013 each bar is divided into unequal pieces, to mirror the inequalities in traditional profit sharing.<\/p>\n