{"id":43198,"date":"2018-08-27T17:37:00","date_gmt":"2018-08-27T17:37:00","guid":{"rendered":"https:\/\/news.microsoft.com\/?p=416313"},"modified":"2018-08-27T17:37:00","modified_gmt":"2018-08-27T17:37:00","slug":"air-france-elevates-customer-service-and-empowers-employees-with-office-365","status":"publish","type":"post","link":"https:\/\/sickgaming.net\/blog\/2018\/08\/27\/air-france-elevates-customer-service-and-empowers-employees-with-office-365\/","title":{"rendered":"Air France elevates customer service and empowers employees with Office 365"},"content":{"rendered":"

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Today\u2019s post was written by\u00a0Amel\u00a0Hammouda,\u00a0chief\u00a0transformation officer at Air France\u00a0and\u00a0a member of the Air France\u00a0executive\u00a0committee.<\/em><\/p>\n

\"Profile<\/a>Whether they\u2019re traveling overseas for business, taking a chance on a whirlwind romance, or reuniting with old friends, passengers count on Air France to deliver an exceptional customer experience on their journeys. Every year, Air France flies upwards of 87.3 million passengers to hundreds of destinations around the world. While we are\u00a0internationally recognized for the lengths we go\u00a0for our customers,\u00a0we are equally committed to making sure our employees have a great experience on the job.<\/span><\/p>\n

In fact, we see a direct correlation between empowered\u00a0employees and satisfied customers.\u00a0This idea drives our strategic business plan, which aims to foster an innovative mindset for the benefit of our customers and our employees.\u00a0This means\u00a0ensuring\u00a0that our employees have the right tools to contribute their ideas and enthusiasm\u2014from unique ways to present\u00a0in-flight\u00a0meals to project management on an international scale. We\u2019re building a modern, mobile workplace with Microsoft Office 365, so we can tap into the enthusiasm of our dynamic, engaged employees. Continuing to innovate great customer service will help us maintain our advantage in today\u2019s competitive airline industry.<\/span><\/p>\n

It\u2019s often said that you never know who you might meet on an airplane, and this spirit of potential is also at the core of our corporate culture. As we\u00a0continue to\u00a0build on a culture of innovation,\u00a0we\u00a0know\u00a0that game-changing ideas can come from anywhere in the business. With Office 365, we have tools to\u00a0break down silos and leverage our collective brainpower.\u00a0More than 46,000 employees use the Yammer corporate social network to share their ideas and innovate through improved collaboration for the benefit of our customers. Many of our most successful Yammer initiatives have been entirely grassroots, like the viral \u201cI Love My Job\u201d project that started with a single flight attendant using Yammer to share pictures and stories about her job. This grew into an incredible network of Firstline Workers who use Yammer to share best practices, tips, and tricks\u2014innovations that we can use to take customer service to the next level.<\/span><\/p>\n

Consistency and accuracy occur naturally in a well-connected workforce. With our cloud-based communication tools taking off in the company, it is easier for Air France employees to provide accurate answers to customers\u2019 questions, and even anticipate their needs. The more knowledge we share across the company, the more unified we are in our approach to service, and the more reliable we are in the eyes of our customers. Today, Air France is a more\u00a0interconnected,\u00a0productive organization because we have the technology to communicate and collaborate effortlessly.<\/span><\/p>\n

Dynamic communication tools like Yammer don\u2019t just improve employee connections, they also bring tangible business wins and help the focus remain on customers. The speed at which information can spread throughout the company translates to more agile decision-making and efficiency gains. Yammer was recently used by flight attendants who encountered a problem with snack packaging on a particular route. From posts across the company, it quickly became clear that flight attendants elsewhere noticed the same frustrating defect. Within 48 hours, Air France had negotiated a refund and replacement from the supplier\u2014a win for both flight attendants and customers.<\/span><\/p>\n

Air France operates a complex network of flights all over the globe; distributing information across our geographically dispersed enterprise can be equally complex. Working with intelligent communication applications like Microsoft Teams helps us to connect a mobile workforce that is always on the move. Our digital champions, employees who are passionate about promoting digital culture, use Skype for Business video calls to drive adoption of our new cloud tools. My team uses Microsoft SharePoint Online for document sharing and storage. I have seen firsthand how these tools can help us transcend department boundaries and drive projects across the company.<\/span><\/p>\n

Our strategic priorities include two main lines of action: to continuously improve the customer experience and do the same for employees. Thanks to our modern, connected workplace, we are accelerating progress in both strategic directions and we expect great synergies over the next few years.<\/span><\/p>\n

Read the\u00a0case study<\/a>\u00a0to learn more about how\u00a0Air France\u00a0uses\u00a0Office 365 to improve customer service and empower employees.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Today\u2019s post was written by\u00a0Amel\u00a0Hammouda,\u00a0chief\u00a0transformation officer at Air France\u00a0and\u00a0a member of the Air France\u00a0executive\u00a0committee. Whether they\u2019re traveling overseas for business, taking a chance on a whirlwind romance, or reuniting with old friends, passengers count on Air France to deliver an exceptional customer experience on their journeys. Every year, Air France flies upwards of 87.3 million […]<\/p>\n","protected":false},"author":2,"featured_media":43199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[279,50],"class_list":["post-43198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-news","tag-microsoft-office-365","tag-recent-news"],"_links":{"self":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/43198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/comments?post=43198"}],"version-history":[{"count":0,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/43198\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media\/43199"}],"wp:attachment":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media?parent=43198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/categories?post=43198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/tags?post=43198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}