{"id":19888,"date":"2018-05-09T19:37:00","date_gmt":"2018-05-09T19:37:00","guid":{"rendered":"http:\/\/www.gamasutra.com\/view\/news\/317861"},"modified":"2018-05-09T19:37:00","modified_gmt":"2018-05-09T19:37:00","slug":"sony-updates-warranty-terms-following-ftc-warning","status":"publish","type":"post","link":"https:\/\/sickgaming.net\/blog\/2018\/05\/09\/sony-updates-warranty-terms-following-ftc-warning\/","title":{"rendered":"Sony updates warranty terms following FTC warning"},"content":{"rendered":"<p>Sony has updated the terms of warranty for all PlayStation systems sold in the U.S.\u00a0and Canada\u00a0today, following a warning\u00a0issued by the Federal Trade Commission\u00a0over\u00a0a 1957 law that governs what companies can and can\u2019t include in their manufacturer warranties.<\/p>\n<p>If this sounds familiar, Sony, Nintendo, and Microsoft\u00a0<a href=\"https:\/\/www.gamasutra.com\/view\/news\/316485\/FTC_warns_that_yes_those_warrantyvoiding_stickers_on_consoles_are_illegal.php\">were three\u00a0of the six companies<\/a> to receive\u00a0warning letters last month indicating a 30 day turnaround to remove language that implicitly states or implies \u201cwarranty coverage is conditioned on the use of specific parts of services.\u201d\u00a0<\/p>\n<p>The \u201cwarranty void if removed\u201d label on all their products, according to the FTC, violates the Magnuson-Moss Warranty Act which gives consumers the right to use non-first-party parts in repairs. <a href=\"https:\/\/support.us.playstation.com\/articles\/en_US\/KC_Article\/Warranty-Updates-for-U-S-and-Canada-PlayStation-Systems\">To reflect this, Sony changed\u00a0<\/a>the language used to describe its terms of warranty.<\/p>\n<p>\u201cOur previous warranties stated that the warranty does not apply if the warranty seal on the product has been altered or removed,&#8221; reads\u00a0the other major\u00a0change. &#8220;Our updated warranty states that the warranty does not apply \u2018to damage caused by\u2019 opening the product or to damage caused by service performed by someone other than a representative of SIE or an SIE-authorized service provider.&#8221;\u00a0<\/p>\n<p>Lastly, Sony has included a clause that guarantees free return shipping for in-warranty consoles, as well as repaired and factory-recertified consoles in the U.S. and Canada.\u00a0This applies to all products Sony supports, including the PS4, PS3, PS Vita, and PSVR. The updated warranty also covers products bought before this change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sony has updated the terms of warranty for all PlayStation systems sold in the U.S.\u00a0and Canada\u00a0today, following a warning\u00a0issued by the Federal Trade Commission\u00a0over\u00a0a 1957 law that governs what companies can and can\u2019t include in their manufacturer warranties. If this sounds familiar, Sony, Nintendo, and Microsoft\u00a0were three\u00a0of the six companies to receive\u00a0warning letters last month [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":19889,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-19888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/19888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/comments?post=19888"}],"version-history":[{"count":0,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/19888\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media\/19889"}],"wp:attachment":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media?parent=19888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/categories?post=19888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/tags?post=19888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}