{"id":134103,"date":"2023-08-09T15:00:16","date_gmt":"2023-08-09T15:00:16","guid":{"rendered":"https:\/\/developer.apple.com\/news\/?id=kjsf2tlp"},"modified":"2023-08-09T15:00:16","modified_gmt":"2023-08-09T15:00:16","slug":"helping-customers-resolve-billing-issues-without-leaving-your-app","status":"publish","type":"post","link":"https:\/\/sickgaming.net\/blog\/2023\/08\/09\/helping-customers-resolve-billing-issues-without-leaving-your-app\/","title":{"rendered":"Helping customers resolve billing issues without leaving your app"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/www.sickgaming.net\/blog\/wp-content\/uploads\/2023\/08\/helping-customers-resolve-billing-issues-without-leaving-your-app.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<p>As <a href=\"https:\/\/developer.apple.com\/news\/?id=mfx8xxtc\">announced in April<\/a>, your customers will soon be able to resolve payment issues without leaving your app, making it easier for them to stay subscribed to your content, services, and premium features.<\/p>\n<p>Starting August 14, 2023, if an auto-renewable subscription doesn\u2019t renew because of a billing issue, a system-provided sheet will appear in your app with a prompt that lets customers update the payment method for their Apple ID. You can test this sheet in Sandbox, as well as delay or suppress it using <a href=\"https:\/\/developer.apple.com\/documentation\/storekit\/message\/3954510-messages\">messages<\/a> and <a href=\"https:\/\/developer.apple.com\/documentation\/storekit\/message\/3963915-display\">display<\/a> in StoreKit. This feature is available in iOS&nbsp;16.4 and iPadOS&nbsp;16.4 or later, and no action is required to adopt&nbsp;it.<\/p>\n<p><a href=\"https:\/\/developer.apple.com\/documentation\/storekit\/message\/reason\/4123328-billingissue\">Learn about the <span class=\"icon icon-after icon-chevronright nowrap\">system-provided sheet<\/span><\/a><\/p>\n<p><a href=\"https:\/\/developer.apple.com\/documentation\/storekit\/in-app_purchase\/testing_in-app_purchases_with_sandbox\/testing_failing_subscription_renewals_and_in-app_purchases\">Learn how to test billing issues <span class=\"icon icon-after icon-chevronright nowrap\">in Sandbox<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As announced in April, your customers will soon be able to resolve payment issues without leaving your app, making it easier for them to stay subscribed to your content, services, and premium features. Starting August 14, 2023, if an auto-renewable subscription doesn\u2019t renew because of a billing issue, a system-provided sheet will appear in your [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":134104,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"class_list":["post-134103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple-developer-news"],"_links":{"self":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/134103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/comments?post=134103"}],"version-history":[{"count":0,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/134103\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media\/134104"}],"wp:attachment":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media?parent=134103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/categories?post=134103"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/tags?post=134103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}