{"id":128327,"date":"2022-09-23T13:46:40","date_gmt":"2022-09-23T13:46:40","guid":{"rendered":"https:\/\/news.microsoft.com\/?p=447174"},"modified":"2022-09-23T13:46:40","modified_gmt":"2022-09-23T13:46:40","slug":"how-microsoft-enabled-company-wide-emergency-calling-in-the-u-s-with-microsoft-teams-phone","status":"publish","type":"post","link":"https:\/\/sickgaming.net\/blog\/2022\/09\/23\/how-microsoft-enabled-company-wide-emergency-calling-in-the-u-s-with-microsoft-teams-phone\/","title":{"rendered":"How Microsoft enabled company-wide emergency calling in the U.S. with Microsoft Teams Phone"},"content":{"rendered":"
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Intuitive and reliable emergency calling is fundamental to the health and safety of any organization. For Microsoft, meeting e911 calling requirements for 172 buildings spread across the United States posed technical and geographic challenges. But thoughtful planning and inclusive participation was critical to enabling this functionality, on time and under budget.<\/p>\n

As communications have expanded beyond fixed lines to modern calling solutions such as Microsoft Teams Phone that include VoIP, shared devices, and mobile capabilities, companies are required to support direct dialing of emergency services. It is also a company\u2019s responsibility for ensuring \u201cdispatchable location\u201d information is conveyed with 911 calls. RAY BAUM\u2019s Act and Kari\u2019s Law<\/a> represent legislation designed to ensure people have the ability to connect with emergency services through multi-line telephone systems that support many users across a single campus, building, or facility.<\/p>\n

The obvious statements are worth saying. Microsoft has many employees. In many locations. All across the United States (not to mention, globally). Enabling compliance with these important safety policies required the planning and effort of many, but it was made possible through a thoughtful well-implemented plan.<\/p>\n

Success starts with a good plan<\/strong><\/h2>\n

In alignment with regulatory requirements, Microsoft Digital Employee Experience began by defining it\u2019s per-building compliance approach. The approach was implemented by a team leveraging the current Teams emergency calling technical capabilities. The plan which faciliatated this effort was focused on ensuring e911 compliance across Microsoft\u2019s footprint of 172 United States buildings. The goal included mapping roughly 140,000 network jack\/wireless access points with physical locations so that a 911 call from Teams would be dynamically routed to the most appropriate emergency response center. Success would mean that any e911 call details include the civic address of the building as well as an accurate location of the user requiring emergency assistance.<\/p>\n

Best practices of identifying stakeholders, defining roles and responsibilities, establishing milestones and metrics, and assigning budgets were also key to making sure everyone worked in sync. Microsoft\u2019s approach included the following efforts:<\/p>\n