{"id":124961,"date":"2022-05-18T12:00:12","date_gmt":"2022-05-18T12:00:12","guid":{"rendered":"https:\/\/news.microsoft.com\/?p=446235"},"modified":"2022-05-18T12:00:12","modified_gmt":"2022-05-18T12:00:12","slug":"american-airlines-and-microsoft-partnership-takes-flight-to-create-a-smoother-travel-experience-for-customers-and-better-technology-tools-for-team-members","status":"publish","type":"post","link":"https:\/\/sickgaming.net\/blog\/2022\/05\/18\/american-airlines-and-microsoft-partnership-takes-flight-to-create-a-smoother-travel-experience-for-customers-and-better-technology-tools-for-team-members\/","title":{"rendered":"American Airlines and Microsoft partnership takes flight to create a smoother travel experience for customers and better technology tools for team members"},"content":{"rendered":"
\"American<\/a>
American Airlines and Microsoft announce partnership to enhance the airline\u2019s operations. Photo courtesy of American Airlines<\/figcaption><\/figure>\n

As summer travel season approaches, companies streamline operations and reimagine team member and traveler experiences with the Microsoft Cloud<\/i><\/h3>\n

FORT WORTH, Texas, and REDMOND, Wash. \u2014 May 18, 2022 \u2014<\/strong> American Airlines and Microsoft Corp. are partnering to use technology to create better, more connected experiences for customers and American Airlines team members, supporting the robust operations of the world\u2019s largest airline. As part of the partnership, American will use Microsoft Azure as its preferred cloud platform for its airline applications and key workloads, significantly accelerating its digital transformation and making Microsoft one of the airline\u2019s largest technology partners.<\/p>\n

With travel and tourism this year expected to surpass pre-pandemic levels<\/a>, the companies are preparing for a future where consumers expect their travel experience to mimic the rest of their lives \u2014 more connected, more personalized and more on demand than ever.<\/p>\n

\"American<\/a>Through their partnership, American and Microsoft aim to use data and digital technologies to meet customer demands while also streamlining business processes to give American team members the tools that enable a smoother travel experience for consumers. For example, the companies envision a future where every aspect of the customer experience and airline operations will be optimized using advanced analytics and other digital technologies \u2014 from enhanced bag tracking and automatic rerouting of flights based on weather conditions to using digital twins to simulate operations at major hubs and proactively adjust to increase efficiencies.<\/p>\n

\u201cReliably operating thousands of flights around the world to take customers to hundreds of destinations is critical to American, which is why the airline has chosen Microsoft\u2019s technology to support our applications,\u201d said American Airlines Chief Information Officer Maya Leibman. \u201cWith the power of Microsoft Azure, American can innovate and accelerate its technology transformation, giving our team members augmented tools to provide our customers with an enhanced travel experience.\u201d<\/p>\n

\u201cAs the airline industry continues to transform, building a digital technology foundation in the cloud will be essential for future resilience,\u201d said Judson Althoff, EVP and chief commercial officer, Microsoft. \u201cThrough our partnership, American Airlines is taking a forward-thinking, cloud-first approach to using data, AI and our collaboration platforms to reimagine not only its own operations but the experiences of its employees and customers.\u201d<\/p>\n

Already, American and Microsoft are progressing toward innovative and transformational experiences for airline employees and customers.<\/p>\n

Using data to streamline operations and reduce travel pain points<\/strong><\/p>\n

When an aircraft lands at American\u2019s largest hub, Dallas Fort Worth International Airport (DFW), reaching the gate quickly is critical to running a smooth operation. American and Microsoft are applying the power of AI, machine learning and data analytics to reduce taxi time, saving thousands of gallons of jet fuel per year and giving connecting customers extra time to make their next flights. Built on Azure, American\u2019s intelligent gating program provides real-time analysis of data points, including routing and runway information, to automatically assign the nearest available gate to arriving aircraft. Previously, gating decisions for American\u2019s 136 gates at DFW required more manual involvement from gate planners. Now, the program can look at multiple data points simultaneously for the hundreds of daily arrivals, saving more than a minute of taxi time per flight. That adds up to 10 hours of reduced taxi time per day, lower fuel usage and decreased CO2<\/sub> emissions.<\/p>\n

Enhancing frontline collaboration to drive better customer experiences<\/strong><\/p>\n

For a flight to leave on time takes many team members behind the scenes. Every day, maintenance personnel, ground crew, pilots, flight attendants and gate agents work together to ensure that each flight departs on time. Until recently, these team members \u2014 who are always on the move and rarely tied to a desk \u2014 relied on accessing information via desktop computers or laptops. American and Microsoft created the ConnectMe app, which team members can access from any mobile device via a Microsoft Power Apps-enabled app in Microsoft Teams. With information now at its fingertips, American has accelerated airplane turn times at gates and connected thousands of frontline team members through a single platform.<\/p>\n

Creating a cloud platform for the future of airline operations <\/strong><\/p>\n

Running the world\u2019s largest airline is no small feat. Now, through American\u2019s partnership with Microsoft, the airline will migrate and centralize strategic operational workloads \u2014 such as its data warehouse and several legacy applications \u2014 in one Operations Hub on Azure, becoming one of the first global airlines to embrace a comprehensive cloud strategy for all its business areas. With its Operations Hub on Azure, American plans to save costs, increase efficiency and scalability, and progress toward its ambitious sustainability goals.<\/p>\n

In addition to their cloud partnership, the companies are deepening their relationship to support Microsoft employee travel. Through the highly preferred partnership with American, Microsoft employees will receive new, enhanced benefits when they choose American or its alliance partners for their business travel. Furthermore, American and Microsoft may use Microsoft employee feedback to inform future innovations to continue driving a more connected, seamless and personalized travel experience.<\/p>\n

About American Airlines Group<\/strong><\/p>\n

To Care for People on Life\u2019s Journey\u00ae<\/sup>. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL, and the company\u2019s stock is included in the S&P 500. Learn more about what\u2019s happening at American by visiting news.aa.com<\/a> and connect with American on Twitter @AmericanAir<\/a> and at Facebook.com\/AmericanAirlines<\/a>.<\/p>\n

About Microsoft<\/strong><\/p>\n

Microsoft (Nasdaq \u201cMSFT\u201d @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.<\/p>\n

For more information, press only:<\/strong><\/p>\n

Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, [email protected]<\/span><\/a><\/p>\n

Andrea Koos, American Airlines, (817) 247-4748, [email protected]<\/span><\/a><\/p>\n

Note to editors:<\/em> For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http:\/\/news.microsoft.com<\/a>. Web links, telephone numbers and titles were correct at time of publication but may have changed. For additional assistance, journalists and analysts may contact Microsoft\u2019s Rapid Response Team or other appropriate contacts listed at https:\/\/news.microsoft.com\/microsoft-public-relations-contacts<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

American Airlines and Microsoft announce partnership to enhance the airline\u2019s operations. Photo courtesy of American Airlines As summer travel season approaches, companies streamline operations and reimagine team member and traveler experiences with the Microsoft Cloud FORT WORTH, Texas, and REDMOND, Wash. \u2014 May 18, 2022 \u2014 American Airlines and Microsoft Corp. are partnering to use […]<\/p>\n","protected":false},"author":2,"featured_media":124962,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[54,158,458,156,112],"class_list":["post-124961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-news","tag-azure","tag-microsoft-cloud","tag-microsoft-power-platform","tag-microsoft-teams","tag-press-releases"],"_links":{"self":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/124961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/comments?post=124961"}],"version-history":[{"count":0,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/124961\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media\/124962"}],"wp:attachment":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media?parent=124961"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/categories?post=124961"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/tags?post=124961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}