\u201cThe first screen you see asks what region you\u2019re in,\u201d explains McDermott. \u201cIf I were a district manager, I\u2019d select my district and then hit the \u2018new district details\u2019 button. The next page takes you to a snapshot of every single store in your district, with all that detailed information summarized for you. So on one page, you can see how your entire market is laid out, and you can pull employees that are on the bench to stores that need them. Then you can click on a store, and edit that store specifically using detailed, automated, live, real-time information in a simple, easy-to-use interface.\u201d<\/p>\n According to Douglas Allbright, a T-Mobile retail store manager in Syracuse, New York, the app\u2019s arrival was a godsend. \u201cRight around March 15, T-Mobile made the call to close my location in a mall,\u201d he recalls. \u201cWe began operating out of a corporate store in Syracuse, combining three teams into one store \u2014 it was a very chaotic time. Suddenly, the challenge was to manage scheduling while simultaneously prioritizing everyone\u2019s health and safety. To do that, people needed to opt in or opt out, often on a daily basis.\u201d<\/p>\n The app protected employees\u2019 privacy because it asked only whether they were available and able to work, not details about their health. And only managers like Allbright could see how many employees were available for each store and virtual retail center.<\/p>\n \u201cWe could suddenly see where everyone was at a glance, and share a single resource tool \u2014 I can\u2019t say enough about how useful that was,\u201d Allbright explains, adding that T-Mobile\u2019s deployment of similar low-code apps in past months had laid the groundwork for its adoption. \u201cSince we had used Power Apps previously, overnight we were able to go to the app.\u201d<\/p>\n Another important benefit of the app was that when the public needed T-Mobile, they were there.<\/p>\n \u201cThe first week, keeping that first wave of stores open, customers were coming in saying, \u2018Thank you so much, thank you for being here,\u201d Dave Holt, a district manager overseeing the Jersey Shore, recalls with pride. \u201cWe were assisting nurses, doctors, people who needed phones to connect to loved ones.\u201d<\/p>\n One customer story touched him the most, Holt says.<\/p>\n \u201cWe had been open for two days when a nurse came in,\u201d he remembers. \u201cShe had pre-paid service with another provider, but her phone wasn\u2019t functioning, and she could not find one of their open stores. We did some troubleshooting on her existing phone and made sure she had communication at such an important time. We didn\u2019t sell her anything, didn\u2019t activate anything \u2014 she was just thankful we were there and able to help her in a safe, healthy way.\u201d<\/p>\n As March rolled into April and then May, the app continued to keep track of the self-reported availability of each employee and their assigned hours. Holt also noticed, as the weeks of public isolation passed by, that keeping stores open had become important to some employees\u2019 well-being.<\/p>\n \u201cI have somebody on my team who suffers from depression,\u201d he explains. \u201cThey came to me and said, \u2018Dave, I\u2019m really thankful that I\u2019m able to get into a store and get working. Because if I had spent this time sitting at home, it would have made my situation much worse.\u2019 It\u2019s good to hear that not only did we help customers, but staying open also helped people get through a very difficult situation.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" Business analysis managers Greg Soto and Matt McDermott \u2013 both of whom sit in T-Mobile\u2019s Northeast Regional Business Planning organization \u2013 quickly produced a solution using Power Apps, a \u201clow-code\u201d method for building professional-grade applications using simple, drag-and-drop functionality and pre-built templates. The result was the COVID-19 Employee Roster Mobile App, an easily updateable app […]<\/p>\n","protected":false},"author":2,"featured_media":115179,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[1083,298],"class_list":["post-115178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-news","tag-power-apps","tag-transform"],"_links":{"self":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/115178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/comments?post=115178"}],"version-history":[{"count":0,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/posts\/115178\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media\/115179"}],"wp:attachment":[{"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/media?parent=115178"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/categories?post=115178"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sickgaming.net\/blog\/wp-json\/wp\/v2\/tags?post=115178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"T-mobile](\"https:\/\/www.sickgaming.net\/blog\/wp-content\/uploads\/2020\/07\/how-t-mobile-used-power-apps-to-adapt-to-the-covid-19-pandemic-and-define-a-new-path-forward.jpg\")
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