{"id":111170,"date":"2020-04-02T15:02:46","date_gmt":"2020-04-02T15:02:46","guid":{"rendered":"https:\/\/news.microsoft.com\/?p=436834"},"modified":"2020-04-02T15:02:46","modified_gmt":"2020-04-02T15:02:46","slug":"2020-release-wave-1-brings-new-apps-over-400-features-across-dynamics-365-and-microsoft-power-platform","status":"publish","type":"post","link":"https:\/\/sickgaming.net\/blog\/2020\/04\/02\/2020-release-wave-1-brings-new-apps-over-400-features-across-dynamics-365-and-microsoft-power-platform\/","title":{"rendered":"2020 release wave 1 brings new apps, over 400 features across Dynamics 365 and Microsoft Power Platform"},"content":{"rendered":"
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Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.<\/p>\n

This release lands at an unprecedented time for business and society. We are providing support and resources<\/a> for organizations on the frontlines of the COVID-19 outbreak and prioritizing the seamless business continuity<\/a> for our Dynamics 365 and Power Platform customers. Our customer commitment includes allowances for uptake of the 2020 release wave 1, as well as the timely release of innovations and capabilities that can help your business adapt to challenges during and after the COVID-19 crisis.<\/p>\n

Watch the Microsoft Business Applications Virtual Launch Event\u2014now available on-demand<\/a>\u2014for demonstrations of some of the new Dynamics 365 and Power Platform capabilities spanning customer engagement, commerce, and supply chain management. For a complete list of new capabilities, please review the Dynamics 365<\/a> and Power Platform<\/a> 2020 release wave 1 plans.<\/p>\n

Seamless B2C and B2B customer journeys across sales, marketing, and service<\/h2>\n

At the Microsoft Business Applications Virtual Launch Event, we\u2019ll demonstrate updates to Dynamics 365 Customer Insights<\/strong><\/a>, Microsoft\u2019s customer data platform (CDP), including first and third-party data connections that further enrich customer profiles that can be updated and activated in real-time. Organizations can unlock the value of their data by quickly and accurately predicting customer behavior using out-of-the-box AI templates for churn, customer lifetime value, and next best action recommendations, as well as enable deeper insights with Microsoft Azure Synapse Analytics. We\u2019ll also share how Chipotle Mexican Grill, one of the most popular chains of fast casual dining, brought in Customer Insights to create a real-time, up-to-the-moment understanding of their customers to drive relevant and intelligent engagement.<\/p>\n

B2B organizations can take advantage of new customer engagement capabilities in Dynamics 365 Sales<\/strong><\/a>, Marketing<\/strong><\/a>, Customer Service<\/strong><\/a>, and Field Service<\/strong><\/a> to provide customers with unified, consistent, and personalized experiences throughout the entire buyer journey. Sales teams can leverage advanced AI-powered predictive sales forecasting and a new sales acceleration hub for inside sellers. Marketers can enhance campaigns with more personalized and sophisticated email messages, integrated surveys using Microsoft Forms Pro<\/strong><\/a>, and aggregated data and segments from Customer Insights. In addition, service centers benefit from centralized scheduling capabilities for dispatchers to schedule technicians and new omnichannel capabilities to reach customers on their preferred channels. We\u2019ll bring these capabilities to life at the Microsoft Business Applications Virtual Launch Event by demonstrating how HP\u2019s sales, marketing, and service teams can coordinate a seamless, integrated customer journey for an upcoming launch of a new printer.<\/p>\n

Delivering seamless omnichannel retail experiences<\/h2>\n

Dynamics 365 Commerce<\/strong><\/a> delivers an end to end retail solution that helps organizations deliver personalized, omnichannel experiences through advanced e-commerce capabilities, intelligent product recommendations, and enhanced clienteling. At the Microsoft Business Applications Virtual Launch Event, we\u2019ll show you how Dr. Martens, the iconic British footwear brand, could replace all legacy applications with Dynamics 365 Commerce, Finance, Supply Chain Management, and Microsoft Power BI to gain greater visibility into its end-to-end processes and virtual warehouses, as well as get a single view of customers across retail and e-commerce.<\/p>\n

Exceed customer expectations with an intelligent supply chain<\/h2>\n

We\u2019re updating Dynamics 365 Supply Chain Management<\/strong><\/a> to deliver predictive insights and intelligence from AI, IoT, and mixed reality to your organization across planning, production, inventory, warehouse, transportation management, and asset management.<\/p>\n

We\u2019ve added out-of-the-box IoT capabilities that leverages Azure IoT Hub to connect signals from mission-critical assets with business transaction data. This enables manufacturers to improve uptime, throughput, and quality by proactively managing shop floor and equipment operations with a real-time view of their entire production and stock.<\/p>\n

Supply Chain Management now integrates with Dynamics 365 Field Service to help reduce downtime of geographically dispersed mission critical assets by automating field service operations, as well as Microsoft Dynamics 365 Guides to train your workforce faster, more effectively, and in some cases, more safely using mixed reality learning experiences.<\/p>\n

Eaton, a multinational power management company, with <\/span><\/span><\/span>97,000<\/span><\/span><\/span> employees<\/span><\/span><\/span> serving customers in <\/span><\/span><\/span>175 countries, <\/span><\/span><\/span>is leveraging Dynamics 365 mixed reality solutions as part of its \u2018Industry 4.0\u2019 transformation. Following pilot evaluations by their IT and business teams, Dynamics 365 Guides<\/strong><\/a> and Dynamics 365 Remote Assist<\/strong><\/a> are being deployed globally by different business units starting with the Vehicle Group in over a dozen locations for maintenance, digital layout, training, product development, and connecting global teams on knowledge transfer and best practices sharing.<\/p>\n

In addition to these highlights for operations, we\u2019re introducing Dynamics 365 Finance Insights<\/strong><\/a>, which brings the power of AI into your finance processes, as well as Dynamics 365 Project Operations<\/strong><\/a>, a comprehensive solution for service organizations to connect and run every part of the business. Learn more<\/a> about these two new applications.<\/p>\n

Power Platform: New ways to analyze, act, and automate<\/h2>\n

Power Automate adds robotic process automation (RPA)<\/h3>\n

Today marks the generally availability of UI flows<\/a>,<\/strong> the new robotic process automation (RPA) capability in Microsoft Power Automate<\/strong><\/a>. Power Automate already helps hundreds of thousands of organizations automate millions of processes every day. With the addition of RPA, Power Automate will help these organizations to also automate their legacy apps and manual processes through UI-based automation. The key Power Automate RPA capabilities that are reaching general availability today include RPA for attended and unattended scenarios, a flexible business model to support any business scenario, and several AI Builder models.<\/p>\n

Power Automate now provides a single solution for end-to-end automation that spans on-premises systems and the cloud. This approach addresses three primary areas:<\/p>\n